Epic optimization

The solution to physician burnout? Don’t blame the EHR, optimize it

Op-eds and studies about the problem of physician EHR burnout are startlingly frequent. If you read healthcare news, you probably recognize headlines...

data visualization

Are you tapping into the well of EHR data at your fingertips? [2-minute video]

We live in a world where the insights gleaned from data are seemingly endless. Twitter data confirms that Monday is the unhappiest day. Phone data...

Epic Consulting

How to find the "human moments" in EHR implementation (and other lessons)

"Be kind," Ian MacLaren reportedly wrote, "for everyone you meet is fighting a hard battle." This is definitely true in a stressful or frustrating...

culture

Nordic biked 5,867 miles this summer. Don't act like you're not impressed.

If you've noticed that Team Nordic looks a little leaner, tanner, and more windswept this fall, there's a good reason. This summer, we biked 5,867.4...

Epic Consulting

How I’m pursuing my dream without giving up my consulting job

I had my first interview with Nordic from a campground in Uruguay. As I tried to converse with my future practice director over the birds singing, a...

population health

How the University of Maryland Medical System used its EHR to improve HIV/HCV care

At its heart, health IT is about improving the lives of patients and their families. When an EHR works well, it makes information more accessible,...

Epic Consulting

What do our consultants do in their free time? Q&A with Keith Brick

When Keith Brick isn’t consulting for Nordic, he’s often 10,000 feet up a mountainside, trying to get just the right angle to capture a sun-dappled...

Madison

Nordic Open House 2017: Video and photos of a star-studded night

The health IT stars were out on Monday night, when 400 guests visited Nordic’s Open House to drink, dance, mingle, and enjoy some of Madison’s best...

go-live

How do I plan for a successful EHR go-live? [podcast]

Go-lives are a special experience. They’re exciting, stressful, ultimately bonding events that can either set you up for real success with your EHR –...

project leadership

Four common pitfalls in project management

At their best, project managers are the natural “coach” of a team. They don’t just keep track of timelines; they actively guide the project toward...

culture

Can you consult from a remote island in the middle of the ocean?

Before becoming a consultant, I worked 12 years for a 14-hospital organization in Indiana. I was fortunate to be a part of a place where leadership...

improved outcomes

Using the longitudinal plan of care to drive better outcomes [podcast]

Almost every healthcare organization struggles with achieving a 360-degree view of its patients’ healthcare experience. Even if you have a full grasp...

Epic Consulting

Thinking about Managed Services consulting? Here's everything you need to know

Maybe you’re a healthcare consultant who absolutely loves your work but would love to decrease your travel. Perhaps you have a passion for technology...

Madison

And the nominees (for the best places to visit in Madison) are …

Prepare to debate over the most egregious snubs, because it’s time for award season – and not everyone can be a winner. Here are Nordic’s nominations...

consulting tips

How to get experience outside your original application

Learning new skills has been proven to keep your brain sharp, but that doesn't mean it's easy or even enjoyable. Most of the time, we gravitate...

consulting tips

6 tips to help you secure a consulting contract extension

Imagine you had a friend who was getting married, and you wanted to be invited to the wedding. Which do you think would give you a better chance: a...

revenue cycle

Why you should prioritize a service area merge for your healthcare organization

If you’ve ever moved in with someone, you know that sharing a home raises a lot of little issues you didn’t expect. Who buys the detergent, for...

consulting tips

Will I be able to advance in my career as a consultant?

If you’re considering consulting, you may be wondering, “Will I be able to grow my career and advance to the next level while I consult, or do I have...

consulting tips

Starting a new client contract? 6 tips to hit the ground running on-site

First impressions are almost troublingly important. Research shows that we make judgments about trustworthiness, competence, and likeability within a...

change management

Why change management is critical to a successful EHR transition [podcast]

If you’ve ever tried to implement a minuscule change in an office, you know that people don’t always respond well to new things. “I hate the new...

Epic Consulting

Are you doing these small things to build a great client relationship?

Think about the best relationships in your life. They probably have similar characteristics: A high level of trust, respect, and mutual delight in...

data and analytics

What data can reveal about the drivers of hospital readmissions [podcast]

Short-term readmissions are a frequent and costly contributor to healthcare utilization. Readmissions among Medicare patients cost billions in...

Epic Consulting

How to nurture your passion project while you consult

“What is it you plan to do with your one wild and precious life?” – Mary Oliver If you’re like most of us, you know that life isn’t just about work....

Advisory

How to get two steps ahead of clinical integration issues [13-min. video]

It takes 10,000 hours of practice to become an expert in something, says Malcolm Gladwell. If that’s true, consultant Sheri Long is almost certainly...

culture

10 pieces of advice for new healthcare consultants

After at least five years with Nordic, our “five-year club” consultants have seen a lot – and they want to share their wisdom with those who are...

Epic training

The real problem with EHR training isn’t webinars, learning styles, or physician buy-in

Last week, HIStalk’s Dr. Jayne published a great editorial on the problems with EHR training. She called out a few of the problems she sees...

Epic Consulting

Preparing for a client interview? Don’t forget these three critical steps.

I was recently discussing the topic of preparing for an interview with a friend, and he gave me this advice: "Step one: be awesome. Step two: Not...

Epic Consulting

Are you a brilliant woman? We’d like to talk.

The case for investing in women is strong. Research shows that companies with robust female leadership experience lower turnover, greater return on...

culture

How to tell if a consulting company is “the one”

Choosing a consulting company can feel a little bit like online dating. From their online presence, every company seems like it could be a match:...

Madison

5 reasons not to miss Nordic’s bash this September

While you’re in Madison this September, don’t forget to stop by Nordic on Monday, Sept. 25 at 7 p.m. for our annual bash....

implementation

How EHR implementations are getting more creative

In the 1930s, Nestlé had a problem: Thousands of pounds of coffee beans were sitting in warehouses in Brazil, driven by a surplus in beans and sales...

culture

Why we really, really love our jobs

"They say on your deathbed, you never wish you’d spent more time at the office, but I will. Got to be a lot better than a deathbed.” – Michael Scott,...

implementation

6 essential tips for adding on Epic’s home care applications

With the population aging and value-based care an increasing priority, home healthcare is poised for a boom. If you’re like many healthcare...

Epic MyChart

How to make MyChart as indispensable as Amazon [podcast]

The average American checks his or her phone 2,617 times a day. Whatever that says about the future of social interactions, it almost certainly means...

Epic optimization

Why you shouldn’t delay your EHR upgrade

Let’s face it: As humans, we don’t always do what’s best for us. Thirty-five percent of people have admitted to delaying car repairs; another 25...

documentation

Why providers burn out on EHR documentation — and how to fix it

Think back to your go-live. Providers were working hard to learn the new system and get ahead of the curve, and you expected that once go-live was...

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