The supply and demand system is crucial to our economy, and it’s no different with healthcare. Patients want to be seen quickly, providers want to have full schedules, and integrated healthcare delivery networks (IDNs) want to grow their patient base and right-size their staffing.
Balance is critical; grow the patient base too quickly and risk outpacing capacity and leaving patients feeling underserved, increase capacity too quickly and risk unfilled appointment slots, unused beds, unnecessary staffing costs and unhappy physicians.
Strategic planning and alignment can be difficult but is critical to overall success.Organizations need to simultaneously think about many goals:
Growing patient referral base and increasing retention
Maximizing capacity of existing providers and facilities
Strategically expanding service lines and right-sizing staff to meet patient needs
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