Optimization STRATEGY

Refresh your system for peak performance

Optimization isn't just about efficiency. It's also about measuring how well your enhancements actually work. We tackle both of these challenges through meticulous assessment and improvement planning. Our programs identify and prioritize system-wide or area-specific opportunities and gather recommendations into a clear and succinct action plan.

Success Stories


Comprehensive assessments

For system-wide optimization, we gather existing data, interview and observe operational staff, and evaluate your current system configuration and workflows to identify and prioritize opportunities for improvement.

With a list of items in-hand, we then craft a detailed report including current-state analysis, ROI estimates, and detailed implementation recommendations along with IT and operational staffing estimates.

Our system-wide assessments are perfect for making sweeping improvements to workflows, tools, and processes.

Targeted optimization

Focusing on a particular component of your EHR? We can aim our optimization programs at any number of areas within the EHR ecosystem.


Individual or suite-level assessments reveal new opportunities in the applications you're already using.
  • Outpatient: MyChart, Ambulatory, Kaleidoscope, Wisdom, Phoenix, Willow Ambulatory, Home Health
  • Inpatient: ASAP, Stork, Clin Doc, Orders, Willow
  • Access and revenue cycle: HB, PB, Claims, Cadence, Grand Central, Prelude, HIM, Tapestry, Home Health Billing
  • Procedural and diagnostic: Cupid, OpTime, Beaker, Radiant

Need to modernize your applications? Learn more about our upgrade solutions

Revenue cycle transformation

Unify the business and clinical sides of your healthcare system with a suite of solutions that address each stage of the revenue cycle.

  • Revenue integrity: Improve and expand your CDM and charging-related workflows to maximize revenue and reduce candidate for billing (CFB) and accounts receivable (A/R).
  • Provider accessibility: Develop more efficient provider schedules and encourage patient panel size growth for better overall provider utilization.
  • Real-time eligibility (RTE): Implement or optimize RTE interface with payers. Reduce registration and authorization-related edits along with A/R and bad debt while increasing registration efficiency.

Learn more about our Revenue Cycle advisory solutions

Integrated areas

Gauge current performance and find opportunities for improvement in key areas of data and process areas.
  • Analytics: Let rich data inform your business and clinical decisions. Our analytics assessments identify new opportunities to make your information work for you.
  • Security: We review your provisioning processes, template system, and overall security build to help you develop a clear and focused provisioning strategy.
  • Training: Training is one of the most important and difficult components of EHR management. We prioritize your training structure, communication system, and ongoing education programs to ensure your team is fully-prepared.
  • Legacy system gap analysis: Deciding if transitioning to a new EHR from your current system is the right decision? We'll help you weigh the pros and cons and plan your transition process should you decide to make the switch.

Population health transition

Define new roles, coordinate care, integrate external data, and reach out to understand your patient population.

  • Care coordination: Improve patient engagement and population management while reducing risks for your high-risk patient population by optimizing inpatient case management, transitions of care, and chronic care management.
  • Quality measures: Optimize clinical documentation, decision support, and reporting to meet quality measure electronic reporting requirements for MACRA (MIPS and APMs), accountable care organizations (ACOs and MSSPs), Patient Centered Medical Homes (PCMH), and other initiatives.
  • Bundles: Maximize net revenue and patient satisfaction for bundled procedures through integration workflows and reporting transparency by applying Lean Six Sigma principles.

Learn more about our Population Health solutions

KLAS Top Performer in Optimization

Our optimization solutions have been recognized for producing the highest positive impact on efficiency and outcomes. Over 80 percent of clients report a significant positive impact.

92.9 Overall Performance
92.3 Revenue Cycle
94.2 Clinical Optimization

Real, measurable results

Here are just a few examples of actual outcomes we've helped our clients achieve.


  • Prior authorizations: Reduce denials by 10%

  • Insurance workqueues: Reduce denials by 10%

  • Medication charging: Full FTE pharmacist time saved


  • Provider efficiency: 30+ minutes per provider per day
  • Accurate H&P notes: 10-fold increase
  • Role-based user security: Happy users and saved time

ThedaCare and Nordic

Nordic was invaluable in helping ThedaCare IT leaders identify the gaps and describe the organizational impact of those gaps and then partner with our team to deliver the results.


Perioperative Solutions

Merry and Eric discuss a few common perioperative areas where you may not be getting the most from your EHR and how our optimization team and our data experts can help.


Achieve peak performance.

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