Implementation

Hit the ground running with KLAS-proven implementation experts

Implementing Epic may be the largest, most complex project you'll ever take on. Success requires exceptional leadership, technical expertise, and heightened soft skills. We employ a proprietary methodology that complements Epic's implementation methodology with enhanced tools, clear strategy, and continuous mentorship.

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Large EHR implementations: Two critical success factors

Our implementation teams bring shared knowledge and lessons learned from hundreds of previous implementations to guide you from implementation planning all the way through stabilization. Together with a proven framework for establishing clear communication pathways, engaging stakeholders, conducting exhaustive testing, and creating a comprehensive training and support strategy, we offer a suite of implementation resources you won't find anywhere else.

Learn more about Pre-Implementation Planning

Implementation leadership and management

Transitioning to Epic involves far more than your IT team. Epic fundamentally changes the way users work, demanding careful attention to how change is managed. We recognize the massive scope of an Epic implementation and collaborate with you to address your organization's unique challenges.

Our leadership consultants guide you through an effective implementation by

  • Sharing best practices and lessons learned
  • Offering deep knowledge into complex, integrated areas
  • Focusing on value-add tasks
  • Providing context and helping you understand the big picture
  • Planning ahead and forecasting
  • Establishing effective change management and communication strategies

 

Implementation guidance and support

Nordic's experience across all implementation roles, applications, and phases gives you access to experts in many areas throughout your implementation.

Application team support

With deep system and implementation knowledge, our application experts are great resources to guide and mentor your application teams.

Learn more about our application experts

Training

Training is a vital part of implementation success. Nordic's training consultants have a deep understanding of both the Epic system and adult learning principles, allowing them to find the most effective way to translate system functionality to end-user workflow.

Learn more about Nordic training solutions

Integrated areas

Some of the most complex parts of your implementation will require coordination, planning, and work across multiple teams. Nordic consultants average five certifications and 10 years of Epic experience, giving them the integrated and best practice knowledge to effectively guide you in areas such as testing, users and security, super user program development, cutover, and go-live planning.

Learn more about Nordic testing services

Enable post-live success

Activity doesn't slow down after go-live, but it does change. We partner with you to plan and transition into maintenance and optimization mode — a crucial balance between caring for your system while continually improving your build and workflows to keep end users happy. Key areas of focus include updating your project team staffing plan, establishing an enhancement review and prioritization process, completing long-term planning for add-ons, upgrades, and affiliate extensions, and measuring benefits using KPIs. We won't leave you hanging.

Reporting

A well-planned and comprehensive reporting strategy is key to being able to measure patient health, user performance, and EHR benefits. During your implementation, our expert consultants can provide guidance and support in multiple areas including

  • SQL and Clarity report writing, including report scoping and design with operations
  • Datamarts and warehouse setup
  • Report distribution strategy and tools
  • Data visualization and self-service
  • Data and reporting governance strategy

Learn more about Nordic reporting services

Technical, interfaces, and conversions

There's more to an implementation than just setting up your Epic EHR. Infrastructure, data conversions, and interfaces are critical components to a complete EHR solution. Nordic can provide expert resources. We'll help ensure your system infrastructure is sound and your third-party integrations are accurate.

Nordic's interfaces and conversions consultants are experts in interface setup and connectivity, testing, and data conversions. But they'll also guide you on how to effectively engage with and manage vendors and third-parties. In addition to Epic Bridges certification, Nordic's consultants can provide expertise in third-party applications, interface engines, and legacy data conversions. We can also help you outline and execute a plan for data archiving and legacy system sunsetting.

Additional areas we can manage and support include

  • Cutover planning
  • End-user devices, workstations, and technical dress rehearsal
  • Business continuity access (BCA) and downtime setup and strategy
  • Environment strategy
  • Network and infrastructure setup and readiness, including servers, Windows, and Citrix
  • Change control strategy and Data Courier administration

The Nordic difference

We know Epic's system and implementation methodology forwards and backwards, enabling you to be more efficient throughout the entire process. Our team includes 700 consultants, who are certified and experienced in every Epic application. Our implementation and integrated system expertise rank among the best in the business.

5 Consultants' average number of Epic certifications
10 Consultants' average years of experience
Augment and enhance Epic's methodology
90% Epic clients our consultants have worked with

GROW THROUGH MENTORSHIP Epic can teach you its system, but it takes much more to be successful with it. We show you how to manage all the work that lies ahead of you after go-live, both in and outside of Epic. We mentor and encourage your team's growth throughout implementation, building a strong group of experts who feel empowered to own the continual improvement of your system and set the stage for long-term success.

360-DEGREE IMPLEMENTATION SUPPORT Our consultants have experience with all kinds of implementations, including the steps that come before and after. From planning through the entire implementation process to go-live and post-live, we make sure you're prepared to successfully execute your implementation plan and transition to a post-live world. With experience across all applications and implementation roles and such a large pool of experts to choose from, we ensure executive advisors, project leaders, trainers, and analysts all become part of the partnership.

AUGMENT AND ENHANCE EPIC'S METHODOLOGY Our implementation methodology expands upon Epic’s standard implementation process, which is proven to bring their clients success. Our consultants have a deep understanding of Epic’s approach and its evolution, and fully support the methodology while sharing their experiences to enhance these tools and processes. Building on Epic’s implementation methodology, our Implementation Strategy Toolkit contains over 25 documentation tools and templates that serve as a starting point for our consultants and clients to use throughout their Epic implementation.

KLAS-TOP PERFORMANCE Our KLAS-ranked consultants have both the technical and soft skills demanded of an Epic implementation project. In the most recent KLAS healthcare consulting perception report (Who Can Help with Current and Future Needs?), Nordic received more positive mentions than any other consulting firm for key success attributes. Nordic was rated a top performing comprehensive vendor for overall performance in the KLAS Healthcare IT Advisory 2016 report, which recognized Nordic for providing knowledgeable and expert resources to clients.

Bellin Health and Nordic

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Learn how Bellin Health partnered with Nordic to successfully implement Epic and go on to be recognized as a national leader in hospital safety.

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MD Anderson and Nordic

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Discover how MD Anderson and Nordic worked together to efficiently implement Epic, transfer expert knowledge throughout the organization, and avoid major potential interruptions throughout the process.

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Bring Epic to your organization with the industry's top implementation experts.

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