Application team support
With deep system and implementation knowledge, our application experts are great resources to guide and mentor your application teams.
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Training is a vital part of implementation success. Nordic's training consultants have a deep understanding of both the Epic system and adult learning principles, allowing them to find the most effective way to translate system functionality to end-user workflow.
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Some of the most complex parts of your implementation will require coordination, planning, and work across multiple teams. Nordic consultants average five certifications and 10 years of Epic experience, giving them the integrated and best practice knowledge to effectively guide you in areas such as testing, users and security, super user program development, cutover, and go-live planning.
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Enable post-live success
Activity doesn't slow down after go-live, but it does change. We partner with you to plan and transition into maintenance and optimization mode — a crucial balance between caring for your system while continually improving your build and workflows to keep end users happy. Key areas of focus include updating your project team staffing plan, establishing an enhancement review and prioritization process, completing long-term planning for add-ons, upgrades, and affiliate extensions, and measuring benefits using KPIs. We won't leave you hanging.
A well-planned and comprehensive reporting strategy is key to being able to measure patient health, user performance, and EHR benefits. During your implementation, our expert consultants can provide guidance and support in multiple areas including
- SQL and Clarity report writing, including report scoping and design with operations
- Datamarts and warehouse setup
- Report distribution strategy and tools
- Data visualization and self-service
- Data and reporting governance strategy
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Technical, interfaces, and conversions
There's more to an implementation than just setting up your Epic EHR. Infrastructure, data conversions, and interfaces are critical components to a complete EHR solution. Nordic can provide expert resources. We'll help ensure your system infrastructure is sound and your third-party integrations are accurate.
Nordic's interfaces and conversions consultants are experts in interface setup and connectivity, testing, and data conversions. But they'll also guide you on how to effectively engage with and manage vendors and third-parties. In addition to Epic Bridges certification, Nordic's consultants can provide expertise in third-party applications, interface engines, and legacy data conversions. We can also help you outline and execute a plan for data archiving and legacy system sunsetting.
Additional areas we can manage and support include
- Cutover planning
- End-user devices, workstations, and technical dress rehearsal
- Business continuity access (BCA) and downtime setup and strategy
- Environment strategy
- Network and infrastructure setup and readiness, including servers, Windows, and Citrix
- Change control strategy and Data Courier administration