Community CONNECT

STRATEGY

Before diving into any new extension project, we carefully examine your business model, pricing model, and legal contract. These pieces are critical to the success of an extension and help us set the stage for your Connect program in the short and long term.

PLANNING

Whether you're going live with six or 600 end users, it's important to prepare not only your project plan and checklists, but also your policies, procedures, marketing documentation, and plan for engaging new partners. With a strategy in place, we help you identify opportunities for extension as well as plan and conduct a proof-of-concept build — updating your scope as needed.

DEPLOYMENT

Once you're confident in your extension plan, we can support the successful deployment of your new system. Our consultants draw on our proprietary toolkit and experience in multiple applications and projects to build, test, train, and bring your partners live successfully.

SUPPORT AND OPTIMIZE

Following system deployment, we can provide ongoing managed services support to give affiliates the high level of support and responsiveness they expect at a predictable cost. When you simply don't have the bandwidth to take on new affiliates while meeting your current users' service-level agreements, we offer partial or full support to fill any existing gaps.

 

CONVERT AND ARCHIVE LEGACY SYSTEM DATA

Nordic partners with Galen Healthcare Solutions to provide data conversion and archival solutions for clients extending their EHR to their partners. Together, we can help you retire your legacy system. We'll migrate and archive data to Galen's VitalCenter Online platform to satisfy legal retention requirements and ensure continuity of care. Your data will be easily accessible in your new system with one click.

 

EXPERIENCE IN LEADERSHIP

Our Connect experience stretches back to its beginnings. Abby Polich, an original member of the Epic team that created Epic's 40-Hour Install methodology, later called Connect, leads our extension projects and funnels her intimate knowledge through our entire Affiliate Solutions team. Each extension project is closely managed by our hand-picked engagement advisors, who personally review each aspect of the program, contribute to deliverables, and provide documentation from our toolkit. Our clients benefit from best practices informed by years of experience extending the EHR around the country. Our team’s unique backgrounds span inpatient, ambulatory, access, and revenue cycle applications, as well as implementation, technical writing, and technical services.

CONTINUOUS EDUCATION

Our leaders regularly attend Strategic Affiliate Management Training to uncover new solutions to common extension challenges and pass their expertise on to frontline consultants. Our internal education programs provide a forum for in-person discussion with peers and hands-on experience with the Affiliate Solutions Toolkit. For those who want in on what we're learning, we provide experiences and best practice recommendations to all of our partners interested in learning more.

THE NORDIC TOOLSET

Our adaptable Nordic Toolset contains over 150 documentation tools and templates that serve as the starting point for developing and implementing Connect programs no matter what shape they take.

360° INSIGHT

We help organizations on both sides of an EHR extension. Whether you're expanding your system to new providers or receiving one from another health system, we know how to address challenges from both perspectives.