Service Desk

Service Desk support where and when you need it

Healthcare IT teams struggle to provide quality service desk support at a predictable cost when the needs of its end users are constantly changing. Nordic’s Managed Services team provides industry-leading, around-the-clock service desk support that’s easily scaled up and down at a predictable cost. We’ll meet your end users where they want to be met, whether it’s by email, phone, or chat, leading to better business and patient outcomes.

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Scale up and down with ease

Service desk volumes can fluctuate unpredictably, leaving your team feeling understaffed and overwhelmed. Nordic will provide the right-sized team of EHR and technology experts to give your end users the support they need. Though Nordic's team may scale, your costs will not. With monthly fixed fees based on a range of services, your budget won't balloon just because the call volume does.

Meet your users where they want to be met

End users reach out for support in a variety of ways. We use and maintain turnkey solutions such as ITMS, telephony, IVR, and RPA to support you. Being accessible via phone, email, and chat ensures that we are able to give your customers the personalized service they deserve.

Seamless application management integration

If and when your support needs grow beyond the Service Desk, Nordic's Application Management team can leverage its infrastructure and knowledge base to support your EHR's application maintenance.

Our Service Desk offerings

Nordic provides the right support for your needs:

IT Service Desk

We address incoming requests for help with all technologies, including:

  • Phone calls
  • Chat/instant messages
  • Portal requests
  • IT support
    • System access
    • Outlook
    • File management
    • Equipment failures
    • Requests

EHR Service Desk

We apply our healthcare IT expertise to immediate provider needs:

  • Experienced EHR support
  • Around-the-clock availability
  • Self-service and training options
  • Specialized provider support
  • MyChart and other applications

 

Patient Support

We help your patients with their virtual care needs:

  • Patient portal support
  • Video visit support
  • COVID-19 response
  • Appointment scheduling
  • Telemedicine device support

Stop worrying about being able to meet the surging service desk volumes. Get your end users the help they need when and where they need it.

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