We address incoming requests for help with all technologies, including:
- Phone calls
- Chat/instant messages
- Portal requests
- IT support
- System access
- Outlook
- File management
- Equipment failures
- Requests
Healthcare IT teams struggle to provide quality service desk support at a predictable cost when the needs of its end users are constantly changing. Nordic’s Managed Services team provides industry-leading, around-the-clock service desk support that’s easily scaled up and down at a predictable cost. We’ll meet your end users where they want to be met, whether it’s by email, phone, or chat, leading to better business and patient outcomes.
Service desk volumes can fluctuate unpredictably, leaving your team feeling understaffed and overwhelmed. Nordic will provide the right-sized team of EHR and technology experts to give your end users the support they need. Though Nordic's team may scale, your costs will not. With monthly fixed fees based on a range of services, your budget won't balloon just because the call volume does.
End users reach out for support in a variety of ways. We use and maintain turnkey solutions such as ITMS, telephony, IVR, and RPA to support you. Being accessible via phone, email, and chat ensures that we are able to give your customers the personalized service they deserve.
If and when your support needs grow beyond the Service Desk, Nordic's Application Management team can leverage its infrastructure and knowledge base to support your EHR's application maintenance.
Nordic provides the right support for your needs:
We address incoming requests for help with all technologies, including:
We apply our healthcare IT expertise to immediate provider needs:
We help your patients with their virtual care needs: