ACHIEVE BETTER OUTCOMES AT COMPETITIVE COSTS Stop the endless cycle of system maintenance and get back to the projects that push your organization forward. Through carefully defined SLAs, our managed services team quickly resolves support issues while providing users exemplary customer service experiences at competitive costs.
Expand bandwidth and reduce costs with our expert support and maintenance
Is your team burned out or understaffed on EHR support and maintenance tasks? Are you looking to reduce the cost and headache of ongoing issues management and resolution?
Our managed services consulting team shoulders the burden of support and maintenance tasks, providing high-level knowledge and practical expertise at a predictable cost. By offloading application support to us, you’ll gain greater operational visibility into your SLAs and KPIs and take advantage of economies of scale to bring down costs.
ENTERPRISE APPLICATION SUPPORT
Nordic Managed Services provides a unique capitated service to the healthcare industry: specialized expertise across the spectrum of Epic applications for cost-effective, high-impact system management and maintenance for healthcare systems of all sizes.
Nordic can manage the day-to-day resolution of end-user cases, providing application workflow guidance, as well as build fixes. Issue resolution services can assist with short-term surges during go-lives or upgrades or ongoing application management. Regardless of the setting, service level agreements guarantee quick, responsive service.
Nordic can complete application optimization requests to maintain an up-to-date system. We manage the entire build process from design to initial build to unit and integrated testing, through to migration into production. And we'll adhere to your change control process throughout it all.
We handle your interface errors, In Basket error pools, orders and results routing, MyChart issues, billing and charge router work queues, and more.
NORDIC ON DEMAND
Get the support you need to fit your tight timeline with Nordic On Demand. If you need remote part-time application support quickly for a small or fully remote project, we can provide one or more of Nordic’s industry-leading consultants at an hourly rate within three weeks. Free up your end users with no minimum hours commitment to meet your needs.