AdvantageCare Physicians’ lean IT team was struggling to serve its end users and was overwhelmed by the task of balancing strategic and improvement projects with daily EHR support and maintenance tasks.
In early 2016, Nordic Managed Services began providing support and maintenance for AdvantageCare Physicians’ provider (SER) database and Cadence schedules. After seeing an immediate positive impact, the partnership has steadily grown to include application support for Cadence/Prelude, PB and PB Claims, and the majority of Ambulatory applications. Nordic continues to provide SER database maintenance and has expanded to provide user/security (EMP) database maintenance. In addition, Nordic handles ACPNY’s quarterly upgrade support.