Loma Linda University Health engaged Nordic in early 2017 after completing its Community Connect extension to Social Action Community Health System (SACHS) and Riverside University Health System (RUHS). Loma Linda sought a partner to provide consistent Tier 2 support across all Epic applications for RUHS and SACHS to allow Loma Linda to pursue additional affiliate relationships.
Nordic was selected as a trusted partner based on the support they provided during Loma Linda's Community Connect implementation to RUHS and SACHS. Once engaged, Nordic moved quickly to staff Managed Services application analysts across 13 Epic applications and a full-time service delivery manager for an initial five-year engagement. The team rapidly increased SLA compliance for Loma Linda's affiliates, closing around 500 tickets per month for the first few months. Nordic's team has helped Loma Linda affiliates work through an existing ticket backlog, create efficiencies and process improvements for future work, and develop resources for onboarding staff.