Success Stories: AFFILIATE: SCRIPPS HEALTH

Nordic, Scripps partner for successful Community Connect project from strategy through implementation

Project Scope Overview

  • Client Corporate Headquarters: San Diego, CA
  • Facilities: 5 hospital campuses, 28 ambulatory clinics, 3,000+ affiliated physicians
  • Number of Employees: 15,000
  • Project Length:
    • Phase 1 - 5 weeks
    • Phase 2 - Dec. 2017 - April 2020

The Nordic Team

Phase 1
  • 2 engagement advisors
  • 1 project manager

Phase 2

  • 1 program director
  • 1 project manager
  • 1 revenue account manager
  • 10 application analysts
  • 3 trainers

Results

  • Successfully created outpatient Community Connect program in 5 weeks including scope, staffing, timelines, per-provider pricing, and budget review, and Connect education and risks
  • Led 8 successful waves of go-lives with strong provider satisfaction, 94% same-day encounter closure rate, expected revenue 38% above baseline, and average charge per patient up 21%
  • Mentored program leadership, account managers, training staff, and analysts to maintain the program long-term

Epic Modules

  • Ambulatory
  • Cadence
  • HIM
  • Prelude
  • Resolute PB
  • PB Claims
  • Security
  • Reporting

Building a strong Connect strategy

In early 2016, Scripps Health began its search for an experienced partner to guide the creation of its outpatient Community Connect program, which they wanted to offer to independent physician partners shortly after their April 2018 Epic go-live. Nordic was selected as Scripps’ trusted partner and provided the program foundation Scripps sought in just five weeks, minimizing disruption from the main install and meeting the deadline for board approval.

Implementing and supporting partners

In late 2017, Scripps launched the Community Connect program and chose Nordic to deploy Connect to its ACO partners. Nordic’s team completed the first three waves of go-lives, resulting in strong provider satisfaction and post-live metrics. Following the initial go-lives, Scripps and Nordic partnered to implement a mentorship program, allowing Scripps to begin gradually taking ownership of the program. The combined Scripps and Nordic team went on to implement an additional five waves of go-lives through 2020. Scripps’ exceptional customer service and results have secured a healthy pipeline of practices that are excited to join the program.

 
Scripps-logo-transparency
Together, we executed the Community Connect strategy we outlined, focusing on ACO partners and patients we serve. Our collaborative partnership with Nordic will allow us to support the program long-term.

SHANE THIELMAN, SCRIPPS ASSISTANT VICE PRESIDENT

 

Nordic has been a strategic partner to Scripps. They've supported us in achieving our organizational goals and helping ensure success for our ACO and Clinically Integrated Networks.

SCRIPPS CIO

Get the experienced, close-knit support an Epic extension demands.

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