Nordic optimizes Epic for hospice and palliative care facility.

Project Scope Overview

  • Client Corporate Headquarters: Fitchburg, WI
  • Number of Locations: 4
  • Number of Volunteers: 900+
  • Number of Patients: ~3,500 annually

The Nordic Team

  • 1 senior consultant
  • 1 engagement advisor
  • 6 Epic certifications and 12 years of experience
  • Expertise in Access application suite tools


  • Increased the number of patients Agrace is able to treat, due to a better use of resources and greater efficiency
  • Achieved a greater ability to track follow-up visits and patient requests in the system
  • Freed up resources to be reinvested in critical areas, including grief support and patient services
  • Trained Agrace clinicians to work more easily and efficiently in the system




Agrace Hospice & Palliative Care had implemented Epic as part of their Community Connect partnership. While the system was a tremendous boon for the hospice organization, there were opportunities for optimization to help Agrace serve the unique needs of its patient population, including challenges with scheduling, billing, and efficiency.

Nordic’s consultant partnered with Agrace on a pro bono basis to understand the organization’s vision for hospice and palliative care and
identify changes that would make the biggest impact. Nordic recommended a few key areas for optimization, including the use of one-click scheduling and work queues to make it easier for clinicians to triage and schedule patients. Nordic also trained Agrace clinicians on more efficient ways to use the system, helping providers see more patients and ensure each patient received the appropriate level of care.

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