Vice President - Client Partnerships

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic vice president of Client Partnerships will act like an owner and lead the strategic account plan development and implementation for their region across all of Nordic's business lines. You'll need to listen to our client's needs and challenges and make it about "we"  by working in collaboration across Nordic's business lines to develop effective solutions that meet client's expectations. We're looking for someone who can serve as a trusted advisor to Nordic current and prospective clients. If this sounds like you, here’s what you’ll need:

  • Experience as a leader of a team, division, large project, or department
  • 5+ years' experience leading and developing a successful high-performing client services and sales team in healthcare IT preferred
  • Demonstrated skill working with client partners at the executive level

NOTE: This position will work with clients in the west region.

 

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Full Job Description

Vice President - Client Partnerships

The Vice President - Client Partnerships (VP-CP) is responsible for the success of Nordic client partnerships and sales. This position will collaborate with other leaders on company strategy and overall business operations and vision for Nordic. The VP-CP is responsible for leading and managing their regional account team to achieve Nordic’s strategic goals.  .   

Key Responsibilities

The Vice President - Client Partnerships' responsibilities include, but are not limited to:

Sales Leadership

  • Driving sales activity to achieve established sales targets and strategic initiative goals
  • Defining, monitoring, and acting upon sales metrics to ensure regional team performance
  • Utilizing CRM to forecast revenue, manage sales pipelines, and actively track and measure the effectiveness of sales activities and outcomes
  • Demonstrating a high sense of urgency, ability to independently drive opportunities, and bring new clients and opportunities to Nordic
  • Driving on end-to-end sales excellence through continuous process improvement and individual development of sales talent
  • Actively participating in sales process to guide staff and assisting in closing key opportunities
  • Developing business development organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction; establishing regional objectives in line with organizational objectives
  • Providing feedback to internal cross-functional teams on market trends based on client interactions
  • Representing Nordic at industry conferences and events
  • Collaborating with Client Partnerships leadership to construct and execute on sales organization business plan - including budget, hiring plans, marketing strategies, and organizational design
  • Maintaining industry expertise in challenges facing healthcare organizations and how Nordic’s solutions are aligned to solve problems and bring value to the organization
  • Managing pivotal relationships with third party healthcare IT vendors

Team Leadership

  • Providing day-to-day management and team leadership, including responsibility for performance management, recruitment, and ongoing professional development
  • Empowering team to independently manage their client base while also keeping a pulse on individual sales activities to ensure high value opportunities are being pursued and accounts properly managed
  • Mentoring and developing team members in client engagement, value-based selling, opportunity development, and opportunity management
  • Coaching team members on prospecting, account strategy, proposals, and client meeting preparation
  • Developing effective relationships as indicated by internal measures and partnering collaboratively with other internal teams to support the needs across the organization while ensuring teams operate at maximum efficiency
  • Leading internal initiatives to enable continuous improvement of the department
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
  • Being accountable for the account management function and consistency within and across region

Client Engagement

  • Serving as the primary executive contact for clients and prospects within and across regions
  • Developing new relationships and growing long-term relationships; serving as a trusted advisor and escalation point to Nordic clients and prospective clients
  • Ensuring account prospecting within and/or outside of region is successful
  • Using industry expertise to provide consultative thought leadership to client partners in sales and ongoing account management conversations
  • Participating in strategic account plan development and implementation for region across all Nordic business lines
  • Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
  • Listening carefully to client’s needs and challenges and working in collaboration across Nordic’s business lines to effectively develop solutions that successfully meet client’s expectations and needs
  • Speaking clearly to Nordic’s differentiators in the industry and to each business line services and their value
  • Successfully guiding and/or developing customized written proposals and presentations
  • Identifying and managing new opportunities and solutions to the benefit of the healthcare organizations and Nordic’s continued evolution
  • Assisting team with account prospecting for accounts within and/or outside of region
  • Liaising between clients and internal teams to ensure the timely and successful delivery of Nordic solutions
  • Guiding management of client escalations, identifying solutions to address the situation, and how Nordic can prevent future escalations
  • Ensuring that our clients are satisfied with Nordic’s services and executive-level support based on per client ratings and feedback

Skills and Experience

  • Bachelor’s degree or equivalent experience
  • Experience as a leader of a team, division, large project, or department
  • 5+ years of demonstrated success in leading and developing a high-performing client services and sales team in healthcare IT preferred
  • Demonstrated ability to set strategic direction, develop compelling and sustainable customer relationships, and work cohesively with the entire organization to deliver results
  • Proven skill in conceptualizing both problems and solutions, identifying key impacts, and experience converting concepts into actions in a way that is compelling for clients and actionable by the team
  • Demonstrated skills working with client partners at the executive levels
  • Must demonstrate and embody Nordic’s maxims
  • Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change

Compensation and Additional Details

  • Willingness to travel up to 80% of the time
  • Client location/travel will be the west region
  • Salary will be based on skills and experience
  • Benefits package offered
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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