Travel Manager and Billing & Reimbursement Specialist

The travel manager and billing & reimbursement specialist provides comprehensive support related to expense report processing and invoicing for the day to day operations within the Billing & Reimbursement department.

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by seven publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic billing & reimbursement specialist is a key member of our support team. We’re looking for someone who can act like an owner and oversee all aspects of Nordic's travel program who is detail oriented to work with consultants to ensure billable hours and expenses are accurately submitted and recorded. You'll need to be a good listener and assume the best intentions as you communicate with consultants, clients, and the finance team to resolve any issues or discrepancies. If this sounds like you, here are a couple things you’ll need:

  • Two or more years' experience working in a customer service or position requiring outside party interactions
  • Excellent verbal and written communication skills
  • Strong customer service attitude

If you know someone else who would be a great fit for this position, let us know.


Full Job Description

Travel Manager and Billing & Reimbursement Specialist

This position provides comprehensive support related to Nordic's travel program as well as assisting in the day-to-day operations within the billing & reimbursement Department.

Key Responsibilities

The travel manager and billing & reimbursement specialist's responsibilities include, but are not limited to

  • Overseeing all aspects of Nordic’s travel program

  • Managing relationships with travel agencies and vendors including negotiating rates with travel service providers

  • Developing and monitoring strategic policies and programs for corporate travel

  • Working with consultants to ensure all billable time is entered into Nordic’s system in an accurate and timely fashion and ensuring expenses are submitted accurately and timely

  • Reconciling expense reports and reviewing expenses to ensure they comply with terms expressed in the contract

  • Analyzing and resolving any problems or inconsistences with time or expenses in a timely, resourceful, and professional manner

  • Creating invoices in a timely fashion and in accordance with customer contract terms

  • Providing recommendations on processes/policies designed to enhance and improve the efficiency of operations

  • Communicating with employees, management personnel, vendors, and clients as needed to resolve any issues that may arise

  • Handling all confidential information regarding company operations, candidate, consultant, and client information appropriately

  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Bachelor’s degree or equivalent experience, preferred
  • 2+ years’ experience working in a customer service or position requiring outside party interactions

  • Experience managing relationships with travel agencies and vendors

  • Negotiation skills

  • Experience with corporate travel and expense reimbursement systems required, Concur and/or Nexonia highly preferred

  • Demonstrated knowledge of billing and reimbursement operations

  • Proficient with basic math and financial calculations

  • Demonstrated effective written and verbal communication skills

  • Strong organizational skills, with attention to detail

  • Competent keyboard skills and knowledge of MS Office Suite

  • Must be able to work independently as well as within a team environment

Compensation and Additional Details

  • Position is located at our home office in Madison, WI
  • Occasional travel up to five percent of the time
  • Benefits package offered

Take the next step! Apply now.

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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