Senior Systems Administrator

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic system administrator will need to be able to act like an owner, administering all of Nordic's IT systems. You'll need to listen and also think, act, adapt with urgency while providing support and training for all end users and troubleshooting hardware and software issues.  If this sounds like you, here’s what you’ll need:

  • 4+ years experience providing systems administration and workstation support
  • 2+ years cloud administration experience with preference for Azure
  • Knowledge of Microsoft Windows, Office Suite, and server operating systems

If you know someone else who would be a great fit for this position, let us know.


Full Job Description

Senior Systems Administrator

The Role

Nordic’s Cloud System Administrator will design, implement, and maintain the organization's application systems and/or IT cloud infrastructure. The Cloud System Administrator will provide an architectural framework for information system development, maintenance, and enhancement efforts with a focus on ITSM. The Cloud System Administrator will work closely with IT leadership on road maps for applications and align development plans the for the organization’s infrastructure.


Key Responsibilities

Performs duties and responsibilities corresponding with assigned functions within department which may include, but are not limited to, any combination of the following tasks:

  • Adhere to existing ITIL processes and best practices, and participate in development of new processes
  • Participate in planning, architecting, implementation and testing phases of Nordic's cloud system infrastructure including the ITSM, Cherwell, configuration enhancements and upgrades. This includes planning for impact of changes to users and infrastructure and maintaining policies, procedures and trainings for supported applications
  • Maintaining a cloud and security mindset throughout the life cycle of the solutions being developed
  • Understanding user and process requirements provided through high quality deliverables
  • Researching areas of improvements and design/implement enhancements
  • Monitoring Azure resource utilization and provide reports and notifications on potential limits
  • Tracking application runtimes and key business processes
  • Maintaining configuration management and service delivery while ensuring Nordic’s security policies are enforced
  • Developing and automate Microsoft Azure based technologies and processes
  • Creating best practices for cloud operations and be consultative to business project teams throughout duration of a project
  • Collaborating with teams across the business for project planning and implementations
  • Assisting support team to resolve cases on as needed basis


Skills and Experience

  • Bachelors degree in related field or equivalent work experience required
  • 4+ years’ experience providing systems administration and workstation support
  • 2+ years cloud Administration experience with preference for Azure
  • Cherwell configuration and/or administration experience preferred
  • Ability to prioritize, attentive to details, maintain confidentiality, and provide exceptional service
  • Very strong analytical, problem-solving, and computer skills required
  • Well-developed communication skill, both interpersonal and organizational
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality
  • Advanced proficiency with Microsoft Windows desktop and server operating system and Office Suites (Including older and current versions)
  • Proficient knowledge of PowerShell
  • Must demonstrate and embody Nordic’s maxims 

Additional Details

  • Position will be in Madison, WI at Nordic’s Home Office 
  • Occasional travel up to 5% of the time 
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

EEO/AA Employer: M/F/Disabled and Vet.
Employee rights and responsibilities under the Family and Medical Leave Act