System Administrator

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic system administrator will need to act like an owner to manage IT-related inventory, including procurement and tracking. You'll need to make it about "we" by being a part of a collaborative systems and security team to provide help desk support and administering all of Nordic's IT systems. If this sounds like you, here’s what you’ll need:

  • At least one year of system administration and/or workstation support experience
  • Excellent customer service and communication skills

If you know someone else who would be a great fit for this position, let us know.

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Full Job Description

System Administrator

The system administrator will be responsible for administration and maintenance of Nordic’s systems and workstations. They will improve upon existing infrastructures and will be responsible for providing strong technical support, end-user training, problem solving, and developing strategies to prevent future problems.

Key Responsibilities

The system administrator's responsibilities include, but are not limited to:

  • Managing IT-related inventory, including procurement and tracking
  • Being a part of a collaborative systems and security team to provide help desk support and administering all of Nordic’s IT systems (e.g. mail, CRM, intranet, and peripheries)
  • Performing user and security management in all systems
  • Providing training, support, and issue resolution follow up for all end users
  • Performing routine hardware maintenance and deployment
  • Maintaining and troubleshooting devices and systems, hardware, and software
  • Creating process documents/user manuals
  • Providing IT orientation for new hires and transfers
  • Working on business operations projects that may be assigned on an ad hoc basis, and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Excellent customer service and communication skills
  • Experience assisting end users in person, over the phone, and via live chat and help tickets or emails
  • 1+ year of systems administration and/or workstation support experience
  • Strong analytical and problem-solving skills
  • Knowledge of Microsoft Windows, Office Suite, and server operating systems
  • Proficient knowledge of Office 365 applications and PowerShell preferred
  • Must demonstrate and embody Nordic’s maxims

Compensation and Additional Details

  • Position is located at our home office in Madison, WI
  • Occasional travel up to 5% of the time
  • Salary will be based on skills and experience
  • Benefits package offered
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

EEO/AA Employer: M/F/Disabled and Vet.
Employee rights and responsibilities under the Family and Medical Leave Act