Senior Manager - Advisory Services - Affiliate Solutions

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic senior manager of Affiliate Solutions is an experienced consultant leader. You'll work directly with our Affiliate Solutions team to enable sales opportunities, support solution development, and provide exceptional onsite solution delivery to our clients. You’ll need a strong understanding of healthcare challenges. 

This position is a unique growth path for consultant leaders who want to do more than just regular consulting, as this role is tied directly to our Affiliate Solutions team. As part of the team, you'll be trained in our methodology with direct access to our toolkit. You’ll need to "embrace the gray" as we work on the most pressing and strategic client issues. That may mean building a solution for a client who needs to extend to a critical access hospital quickly, leading a Nordic team in building and deploying a Community Connect model to multiple independent ambulatory physician practices, or helping build tools to support our consultant leaders in the field. If this sounds like what you're looking for, here’s what you’ll need:

  • 7+ years of experience in healthcare IT or training required; direct experience with Epic preferred
  • 5+ years of experience extending Epic through Community Connect, mergers, acquisitions, or rollouts
  • Strong written and verbal communication skills with a focus on customer service

If you know someone else who would be a great fit for this position, let us know.

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Full Job Description

Senior Manager - Affiliate Solutions

The senior manager – Advisory Services is responsible for supporting the strategy and direction of Nordic’s Epic Implementation, Affiliate, or Training Solutions service line. The senior manager – Advisory Services is responsible for solution development, sales enablement, project delivery, and delivery oversight related to assigned projects. The senior manager – Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants and monitoring the progress of the project.

Key Responsibilities

The senior manager – Advisory Services will have the following key responsibilities including, but not limited to:

  • Managing, mentoring, and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates
  • Serving as central point of contact to oversee and/or complete all phases of a project, including project design, initiation, planning, execution, monitoring and controlling, and closing to ensure all projects – whether directly managing, executing the work, or providing oversight – are successful
  • Building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports and budgets, providing recommendations and best practices, and identifying and mitigating project risks
  • Monitoring and managing the project resources, scope, timeline, and budget adherence
  • Communicating effectively with all project stakeholders while serving as an escalation path to managing concerns or issues, which may occur through collaboration or referral to the appropriate department or position
  • Discussing client needs with Implementation Services leadership for new solution creation
  • Sharing lessons learned and best practices with the internal Nordic team and helping to improve our solutions, tools, and recommendations based on learnings
  • Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content
  • Managing the creation of Nordic solution materials, such as toolkit documentation, proposals, and presentations.
  • Overseeing product development, creation, and refining, ensuring the strength of product offerings
  • Collaborating with Nordic teams on sales enablement activities, which includes onsite presentations and proposal creation
  • Partnering with talent, staffing, and Client Partnership teams from sales through delivery to ensure best fit for Nordic resources
  • Serving as a thought leader for the service line by creating media content, including webinars, podcasts and blog posts, regarding key industry trends in relation to Advisory Services
  • Representing Nordic by attending conferences and client presentations regarding Nordic’s Advisory Services; may co-present with Advisory Services directors.
  • Teaching internal Nordic classes as needed
  • Partnering with Advisory Services leadership to support the overall performance of the service line; supporting service line vision and initiatives, establishing goals, and reporting achievement progress
  • Acting as point of escalation for project team and client; performing services directly for clients as necessary
  • Maintaining accurate solution information in Nordic’s CRM and verifying budget
  • Researching healthcare and business line related topics and continuing learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy; continuously evaluating market for opportunities that supersede competitors’ products
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Bachelors’ degree or equivalent experience required
  • 7+ years’ experience in healthcare IT or training required; direct experience with Epic systems preferred
  • 5+ years’ experience with Community Connect, merger, acquisition, or other EHR extension or implementation projects, or 5+ years’ experience with pre- and post-live training programs, curriculum development, training management, and MST oversight
  • At least one Epic certification preferred, but not required
  • Prior experience and understanding of Epic’s install methodologies required
  • Experience with other healthcare technology including third party solutions and other EHRs preferred, but not required
  • Proven ability to solve complex problems through development of creative and value-add solutions
  • Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the business line
  • Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
  • Strong customer service attitude and skillset
  • Proven ability in time management with strong attention to detail
  • Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
  • Demonstrated ability to work independently and collaboratively
  • Must demonstrate and embody Nordic’s maxims
  • Organized with strong attention to detail
  • Solid working knowledge with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
  • Demonstrated ability to work under pressure and within time constraints

Compensation and Additional Details

  • Travel up to 80% of the time, including travel outside of regular work hours
  • Working in Madison, WI, is not required but trips to the Nordic home office in Madison, WI will be expected 
  • Position works a non-traditional schedule; work may be needed on weekends or evenings

 

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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