Practice Specialist

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Practice Specialist supports Nordic's consultant practice teams. You'll need to be able to think, act, and adapt with urgency while managing time-sensitive and often competing priorities. You’ll need to make it about "we" while collaborating with Staffing Services and Client Partnerships teammates to identify candidates and consultants who fit the client's need. If this sounds like you, here’s what you’ll need:

  • Post-secondary education or equivalent experience
  • Excellent verbal and written communication skills
  • Three or more years experience in professional services or customer support

If you know someone else who would be a great fit for this position, let us know.

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Full Job Description

Practice Specialist

Staffing Services practice teams advocate for and build relationships with current and prospective Nordic project-based consultants and oversee consultant hiring, placement, and career development. The Practice Specialist provides administrative and operational support to one or more practice teams. The Practice Specialist works under the leadership of the Practice Director or Senior Practice Director and with the Practice Manager(s) to help ensure that day-to-day operations run smoothly.

Key Responsibilities

The Practice Specialist's responsibilities include, but are not limited to:

  • Daily management of time-sensitive and often competing priorities including, but not limited to, opportunity management, consultant relationship management, and other internal commitments
  • Participating in opportunity management by collaborating with Staffing Services and Client Partnerships teammates to interpret the needs of a client and identify candidates and consultants whose skillset, experience, preferences, and priorities align with the need
  • Providing timely and accurate documentation to internal partners for submission to clients
  • Establishing and cultivating consultant relationships through recurring and ad hoc communication
  • Working in collaboration with candidates and consultants to draft, update, and white glove resumes
  • Managing, reviewing, and guiding consultants on status report, engagement completion, handoff, and transition documentation requirements
  • Maintaining up-to-date consultant data and information in Nordic’s customer relationship management (CRM) system, including but not limited to, regular communication summaries, loss information, project availability dates, and reference checks
  • Creating internal- and consultant-facing documents such as expense authorizations and contract addenda
  • Scheduling and organizing practice-related meetings and conference calls and assisting with calendar management
  • Scheduling and communicating candidate interviews, regular consultant check-ins, and other candidate- and consultant-facing communication as needed
  • Ensuring adherence to current business processes and participating in process improvement initiatives
  • Serving as operational backup for other practice specialists
  • Working on projects that may be assigned on an ad hoc basis and may assist other practice initiatives as necessary

Skills and Experience

  • Must embody and demonstrate Nordic’s Maxims
  • Post-secondary education or equivalent experience required
  • 3+ years’ experience in professional services or customer support in a professional office setting required
  • Excellent communication skills, written and verbal, with a focus on customer service
  • Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines 
  • Able to work well under pressure and within time constraints in a fast-paced work environment
  • Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets
  • Ability to work independently as well as within a team environment

Compensation and Additional Details

  • Position is located in Nordic's home office in Madison, WI
  • Occasional travel up to 5% of the time, or as practice needs dictate 
  • Ability to lift up to 20 pounds

  • Salary will be based on skills and experience

  • Benefits package offered

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

EEO/AA Employer: M/F/Disabled and Vet.
Employee rights and responsibilities under the Family and Medical Leave Act