Operations Specialist

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by seven publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic operations specialist supports aspects of Managed Services delivery, sales, solutions support, and operations assistance. You'll need to make it about "we" as you collaborate to enhance processes that improve business operations, efficiency, and client experiences. We're looking for someone to think, act, and adapt as you improve data and reporting tools and also analyze data to identify areas for operational improvement. If this sounds like you, here’s what you’ll need:

  • One or more years of of business operations experience 
  • Excellent written and verbal communication skills with a focus on customer service
  • Strong analytical skills and ability to use data to optimize performance and impact future strategy

If you know someone else who would be a great fit for this position, let us know.

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Full Job Description

Operations Specialist

The Operations Specialist on the Managed Services team supports aspects of delivery, sales, solutions support, and operations assistance.

Key Responsibilities

The Operations Specialist's responsibilities will include but are not limited to

  • Collaborating with internal team members to continually enhance operational processes that improve business operations, client experience, and operational efficiency

  • Increasing visibility and performance of the business unit by building, maintaining, and improving data and reporting tools
  • Analyze data and leverage insights to identify operational improvement, implement recommendations and track success
  • Tracking client engagements and regularly deliver updates internally for forecasting and planning purposes
  • Assisting the team with updating and maintaining marketing information and sales collateral and participating in other sales support activities as needed
  • Serving as a liaison to other internal departments on behalf of the business unit to ensure success of cross-functional processes, such as employee onboarding, client engagement support and reporting, policy and process administration, and communications
  • Organizing and coordinating strategic planning sessions, meetings, and functions for the business unit
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary

Skills and Experience

  • Bachelor’s degree or equivalent experience required

  • 1+ year experience in business operations

  • Excellent communication skills, both written and verbal

  • Strong attention to detail and ability to organize and prioritize tasks

  • Proficiency with Microsoft Office products (Excel, PowerPoint, Word)

  • Strong analytical skills and ability to use data to optimize performance and inform future strategies

  • Ability to work independently as well as within a team environment

  • Ability to organize multiple responsibilities while meeting the needs of business partners and working within time constraints

  • Must demonstrate and embody Nordic’s maxims

Compensation and Additional Details

  • Ability to travel up to 10 percent of the time

Take the next step! Apply now.

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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