Managed Services Senior Beaker Consultant

Who we are

Nordic is a little more personal and supportive than your typical consulting company. We’re here to help healthcare organizations improve the health of their patients and business through EHR expertise, strategy, and managed services. We do this with a focus on transparency and by building strong relationships. Health IT isn’t always easy. But it can be very rewarding. And yes, even fun. If you’re ready for the challenge, apply right here.

Your role

A Nordic senior Managed Services consultant is more than an Epic application expert. We’re also looking for someone who is passionate about mentoring and collaborating in a team environment and is excited to be actively engaged in supporting a variety of Epic clients. You can do all of this from Nordic's downtown home office, one of the best places to work in Madison. You'll need to be a strong communicator who can keep in close contact with the client while you're working remotely. If this sounds like you, here are a couple things you’ll need:

  • Five or more years of Epic IT experience
  • One or more Epic certifications (Beaker preferred)
  • Experience with ticketing systems and change management processes

If you know someone else who would be a great fit for this position, let us know.

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Full Job Description

Senior Managed Services Consultant

The senior Managed Services consultant provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while mentoring other Managed Services team members.

Key Responsibilities

The senior Managed Services consultant's responsibilities include, but are not limited to

  • Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
  • Fulfilling system requests from customers, providing expert opinions, and translating needs into detailed requirement specifications
  • Performing in-depth expert-level analysis of workflows, system setup, and system audits as necessary, including leading system upgrades and testing
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting SLAs
  • Leading application management work at client(s) in relevant application module across multiple engagements including project updates and team meetings
  • Continuously developing and improving workflows and processes while following proper change control policies for application builds and configurations
  • Manage multiple complex projects simultaneously while demonstrating success in managing client engagements including director and C-level relationships
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Post-secondary education or equivalent experience, required
  • Epic certification in multiple application modules
  • 5+ years of experience implementing, training, or supporting Epic modules
  • Demonstrating and embodying Nordic’s maxims
  • Ability to apply problem solving skills
  • Excellent communication skills, written and verbal
  • Proficiency with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Prior experience with ticketing systems and change management processes
  • Strong customer service track record
  • Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred

Compensation and Additional Details

  • Working in Madison, WI is not required but strongly preferred. Trips to the Nordic home office in Madison will be expected.
  • Ability to take on-call rotations
  • Ability to travel up to 10 percent of the time
  • Benefits package offered

Take the next step! Apply now.

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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