Managed Services Senior Analyst

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by seven publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic senior Managed Services analyst is more than an Epic application expert. We’re also looking for someone who is passionate about collaborating in a team environment and is excited to be actively engaged in supporting a variety of Epic clients. You can do all of this from Nordic's downtown home office, one of the best places to work in Madison. You'll need to be a strong communicator who can keep in close contact with the client while you're working remotely. If this sounds like you, here are a couple things you’ll need:

  • Two or more years of Epic IT experience
  • Multiple Epic certifications
  • Experience with ticketing systems and change management processes

If you know someone else who would be a great fit for this position, let us know.


Full Job Description

Senior Managed Services Analyst

The senior Managed Services analyst provides Epic EHR design, build, testing, and troubleshooting services for Nordic clients.

Key Responsibilities

The senior Managed Services analyst's responsibilities include, but are not limited to

  • Performing advanced troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
  • Independently fulfilling system requests from customers and translating needs into detailed requirement specifications
  • Building and configuring Epic to meet customer requirements and managing requests from clients related to your area(s) of application expertise
  • Leading in-depth analysis of workflows, system setup, and system audits as necessary including managing system upgrades and testing for multiple clients
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting SLAs
  • Continuously developing and improving workflows and processes and following proper change control policies for application builds and configurations
  • Participate in application management work at client(s) in relevant application module across multiple engagements and providing status update to the client as needed
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Post-secondary education or equivalent experience, required
  • Epic certification in multiple application modules
  • Two or more years of experience implementing, training, or supporting Epic modules
  • Must demonstrate and embody Nordic’s maxims
  • Ability to apply problem-solving skills
  • Excellent communication skills, both written and verbal
  • Proficient with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently and within a team environment
  • Prior experience with ticketing systems and change management processes
  • Strong customer service track record
  • Knowledge of ITIL processes, preferred

Compensation and Additional Details

  • Position is located in our home office in Madison, WI
  • Ability to take on-call rotations outside of core business hours, including nights and weekends
  • Ability to travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Take the next step! Apply now.

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Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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