Managed Services Lead Automation Developer


Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Managed Services lead automation developer will make it about "we" by working cross-functionally with Managed Services operations, application management services, solutions, and Nordic IT to design automation solutions that contribute to our business strategy and mission, improving upon internal and client-facing Managed Services processes and workflows. You'll need to act like an owner by leading the automation development of these initiatives with a team of developers. If this sounds like you, here are a couple things you’ll need:

  • Bachelor's degree in computer science, or a related software development degree,  or equivalent work experience
  • 2+ years of management experience or equivalent mentoring experience
  • 2+ years of experience developing and implementing projects involving AI (artificial intelligence) and ML (machine learning) is required
  • 3+ years of hands-on experience on RPA tools and large cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, MS Power Automate, etc., is required
  • 5+ year experience in any of the programming languages, such as C/C++, Python, VB Script, Ruby, Java, JS, .Net is preferred

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Full Job Description

Managed Services Lead Automation Developer

The Lead Automation Developer is responsible for passionately leading the execution of the Managed Services automation development strategy. The Lead Automation Developer will work cross-functionally with Managed Services operations, application management services, solutions, and Nordic IT to design automation solutions that contribute to our business strategy and mission, specifically improving upon internal and client-facing Managed Services processes and workflows. The Lead Automation Developer will lead the automation development of these initiatives with a team of developers who together will build, test, and support the automation technologies. They will also be responsible for the management, oversight, and development of automation developers I and II’s.

Key Responsibilities

The Lead Automation Developer will be responsible for, but not limited to:

  • Leading the growth and strategy of the Managed Services automation initiative
  • Managing automation developers I and II’s within the Managed Services automation team
  • Working closely with IT teammates, project leaders, internal partners, third-party vendors, and end users to understand and analyze requirements and formulate technical solutions to meet evolving business needs
  • Designing, developing, and testing automation workflows while supporting deployments or troubleshooting production issues
  • Deploying RPA components including bots, robots, development tools, code repositories, and logging tools
  • Supporting the launch and implementation of RPA solutions
  • Assuring the quality of the automation through QA processes
  • Maintaining current knowledge of relevant technologies and business processes
  • Providing internal, ongoing system/technical support to users, including training and maintaining proper system access for all roles
  • Developing, documenting, and implementing policies, procedures, and guidelines to ensure data integrity, changes protocols, customization, and usage
  • Staying on the cutting edge of platform functionality, new technologies, customization, and integrations
  • Working on projects that may be assigned on an ad hoc basis and assisting other corporate initiatives, as needed

Skills and Experience

  • Bachelor’s degree in computer science, or a related software development degree, or equivalent work experience required
  • 2+ years of management experience or equivalent mentoring experience required
  • 3+ years of experience with RPA tools and large cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, MS Power Automate, etc., is required.
  • 5+ years of experience in programming languages (C/C++, Python, VB Script, Ruby, Java, JS, .Net.) preferred
  • 2+ years of experience with SQL, FHIR, HL7, and other healthcare interoperability frameworks preferred
  • 2+ years of experience developing and implementing projects involving AI (artificial intelligence) and ML (machine learning) is required
  • 2+ years of experience developing and consuming APIs is preferred
  • 2 + years of experience with Agile development methodology is preferred
  • Must be able to design technical specification documents for RPA projects
  • Must demonstrate a strong understanding of workflow-based logic
  • Strong problem solving/analytical skills and ability to use complex troubleshooting methods
  • Excellent communication skills, both written and verbal, and proven ability to communicate complex technical topics to a variety of business partners
  • Strong attention to detail and ability to manage multiple priorities while meeting the needs of business partners and project timelines
  • Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure
  • Experience working and/or learning in a healthcare environment preferred
  • Must be able to work independently as well as within a team environment
  • Must demonstrate and embody Nordic’s maxims

Compensation and Additional Details

  • Working in Madison, WI, is not required, but preferred; trips to the Nordic home office in Madison, WI will be expected 
  • Ability to take on-call rotations outside of core business hours, including nights and weekends
  • Travel up to 10% of the time
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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