Managed Services Automation Developer I
The Automation Developer I is responsible for contributing to the development of automation tools within Nordic’s Managed Services business line. The Automation Developer I will work cross-functionally with Managed Services operations, application management services, solutions, and Nordic IT to design automation solutions that improve upon internal Managed Services processes and workflows, as well as customer-facing workflows within client systems. They will contribute to the automation development of these initiatives, as well as build, test, and support the automation technologies.
Key Responsibilities
The Automation Developer I will be responsible for, but not limited to:
- Playing a key role in executing upon the Managed Services automation initiative
- Working closely with IT teammates, project leaders, internal partners, third party vendors, and end users to understand and analyze requirements and formulate technical solutions to meet evolving business needs
- Designing, developing, and testing automation workflows while supporting deployments or troubleshooting production issues
- Deploying RPA components including bots, robots, development tools, code repositories, and logging tools
- Supporting the launch and implementation of RPA solutions
- Assuring the quality of the automation through QA processes
- Maintaining current knowledge of relevant technologies and business processes
- Providing internal, ongoing system/technical support to users, including training and maintaining proper system access for all roles
- Adhering to, and ensuring others adhere to policies, procedures and guidelines to secure data integrity, changes protocols, customization, and usage
- Maintaining up-to-date knowledge of platform functionality, customization, and integrations to support Nordic’s business operations
- Working on projects that may be assigned on an ad hoc basis and assisting other corporate initiatives, as needed
Skills and Experience
- Bachelor’s degree in computer science, or a related software development degree, or equivalent work experience
- Hands-on experience on RPA tools and large cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, MS Power Automate, etc. is preferred
- 1+ year experience in any of the programming languages, such as C/C++, Python, VB Script, Ruby, Java, JS, .Net is required
- Experience with SQL, FHIR, HL7, and other healthcare interoperability frameworks preferred
- Exposure to APIs with 1 year of development experience preferred
- Exposure to artificial intelligence and machine learning and an understanding of workflow-based logic with 1 year of development experience preferred
- Strong problem-solving/analytical skills and ability to use complex troubleshooting methods
- Excellent communication skills, both written and verbal, and proven ability to communicate complex technical topics to a variety of business partners
- Strong attention to detail and ability to manage multiple priorities while meeting the needs of business partners and project timelines
- Able to design technical specification documents for RPA projects
- Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure
- Experience working and/or learning in a healthcare environment preferred
- Must be able to work independently as well as within a team environment
- Must demonstrate and embody Nordic’s maxims
Compensation and Additional Details
- Working in Madison, WI, is not required, but preferred; trips to the Nordic home office in Madison, WI will be expected
- Ability to take on-call rotations outside of core business hours, including nights and weekends
- Travel up to 10% of the time