Managed Services Associate

Who we are

Nordic is a little more personal and supportive than your typical consulting company. We’re here to help healthcare organizations improve the health of their patients and business through EHR and ERP expertise, strategy, and managed services. We do this with a focus on transparency and by building strong relationships. Health IT isn’t always easy. But it can be very rewarding. And yes, even fun. If you’re ready for the challenge, apply right here.

Your role

A Nordic Managed Services associate supports a variety of Epic clients across the nation from Nordic's downtown home office, one of the best places to work in Madison. You'll have the opportunity to expand your skills in the fast-paced field of healthcare IT. We're looking for a strong communicator who can keep in close contact with the client while you're working remotely. If this sounds like you, here are a couple things you’ll need:

  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Well organized with a strong attention to details

If you know someone else who would be a great fit for this position, let us know.


Full Job Description

Managed Services Associate

The Managed Services Associate works toward an Epic certification and assists team members in providing Epic EHR design, build, testing, and troubleshooting services for Nordic clients.

Key Responsibilities

The Managed Services Associate's responsibilities include, but are not limited to

  • Learning, preparing, and studying for appropriate Epic Certification
  • Participating in system testing
  • Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to analysts and consultants as needed
  • Attending and participating in team meetings
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Post-secondary education or equivalent experience, required
  • Problem-solving skills
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications
  • Must demonstrate and embody Nordic’s maxims
  • Must be Epic certified in relevant application module(s) within six months of starting
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment

Compensation and Additional Details

  • Position is located at our home office in Madison, WI
  • Ability to travel up to five percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Take the next step! Apply now.

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

EEO/AA Employer: M/F/Disabled and Vet.
Employee rights and responsibilities under the Family and Medical Leave Act