Managed Services Associate

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Managed Services associate supports a variety of Epic clients across the nation from Nordic's corporate office, one of the best places to work in Madison. You'll have the opportunity to expand your skills in the fast-paced field of healthcare IT. We're looking for a strong communicator who can keep in close contact with the client while you're working remotely from them. If this sounds like you, here are a couple things you’ll need:

  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Well organized with a strong attention to details

If you know someone else who would be a great fit for this position, let us know.


Full Job Description

Managed Services Associate

The Managed Services associate works toward an EHR certification and assists team members in providing EHR design, build, testing, and troubleshooting services for Nordic clients.

Key Responsibilities

The Managed Services associate's responsibilities include, but are not limited to:

  • Learning, preparing, and studying for appropriate EHR Certification
  • Participating in system testing
  • Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
  • Accurately completing up-to-date documentation in relevant ticketing system(s) regarding requests processed and incidents solved
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to analysts and consultants as needed
  • Attending and participating in team meetings
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Post-secondary education or equivalent experience required
  • Ability to apply problem-solving skills
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office applications
  • Must demonstrate and embody Nordic’s maxims
  • Must be certified in relevant EHR application module(s) within six months of starting
  • Strong attention to detail and ability to organize
  • Must be able to work independently as well as within a team environment

Compensation and Additional Details

  • Position is located at our corporate office in Madison, WI
  • Ability to travel up to 5% of the time
  • Benefits package offered
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

EEO/AA Employer: M/F/Disabled and Vet.
Employee rights and responsibilities under the Family and Medical Leave Act