The Managing Consultant will provide consulting services to clients in a project leadership capacity. They’ll work directly with the Epic Implementation, Affiliate, or Training Solutions team to enable sales opportunities, support solution development, and provide exceptional on-site solution delivery based upon the needs of Nordic clients.

Key Responsibilities

The Managing Consultant will have the following key responsibilities including, but not limited to:

Key Responsibilities

Project Management and Delivery

• Leading projects with a goal of delivering on time, on budget, and with great outcomes
• Monitoring overarching project health, including identifying, mitigating, or escalating issues as needed
• Developing and maintaining detailed project plan, communication plan, and risk/decision trackers
• Defining, managing, and adhering to project scope
• Using, updating, and customizing client and Nordic-provided tools throughout project life cycle
• Creating polished project deliverables and communications
• Presenting with confidence and well-polished demeanor; facilitating executive-level meetings
• Managing meetings effectively, including, but not limited to, preparing agendas and goals, taking notes, and tracking follow ups
• Producing regular status reports, performing project close, gathering lessons learned, and transferring knowledge

Consultant Team Management

• Providing overall project and team direction in collaboration with engagement advisor
• Working with engagement advisor to interview and identify project team members as needed
• Managing, coaching, and mentoring team, resolving conflicts, maintaining positive team morale, and delivering direct and timely feedback based upon project work and performance

Sales Enablement and Solution Development

• Supporting the creation of Nordic solution materials, such as toolkit documentation and proposals
• Discussing client needs with Implementation Services leadership for new solution creation
• Sharing lessons learned and best practices with the Implementation Services team and helping improve our solutions and tools, providing recommendations based on learnings
• Serving as lead advisor or project management consultant resource for client opportunities; working with Implementation Services leadership to build sales presentations and collateral and presenting to client
• Serving as a thought leader for the service line by creating webinars, podcasts, white papers, and blog posts to educate prospective and existing clients
• Taking direction from Nordic home office, including engagement advisor and Implementation Services leadership
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Bachelor’s degree or equivalent work experience
• At least one Epic certification preferred, but not required
• 7+ years Epic project management experience required
• Experience with Community Connect, mergers, acquisitions, or other EHR extension or implementation projects or experience with pre- and post-live training programs, curriculum development, training management, or MST oversight
• Strong written and verbal communication skills
• Strong customer service attitude and skill set
• Self-starter with ability to meet deadlines and monitor one’s own work product
• Proven ability to thrive in and foster an existing team-oriented culture rooted in respect, high ethics and integrity, teamwork, camaraderie, collaboration, and effective communication
• Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
• Experience in sales or presenting to large groups or key stakeholders preferred
• Solid knowledge of Microsoft Office Suite, including PowerPoint, Word, Outlook, and Excel
• Must demonstrate and embody Nordic’s maxims