Manager, Implementation Services (Cerner) - Advisory Services

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic manager of Cerner Implementation is an experienced implementation leader who will make it about "we" by enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients by ensuring the success of our onsite consultant teams. You have previously implemented Cerner as an application lead or project manager and understand the key issues that arise and how to support mitigation of those concerns. 

This position also requires you to think, act, and adapt with urgency as you support the creation of tailored solutions to meet our clients’ unique needs. You’ll be responsible for delivering work and/or overseeing the work of our consultant teams, building relationships across our client and consultant teams, monitoring project success, and mitigating risks. You’ll also be responsible for creating new tools for our consultant leaders in the field, building and updating solution offerings, serving as a thought leader through content creation, and mentoring and managing consultant team members.

If this sounds like what you're looking for, here’s what you’ll need:

  • 5+ years’ experience in Healthcare IT or Training required; direct experience with Cerner systems preferred
  • Excellent communication and project management skills, serving as the central point of contact to oversee and/or complete all phases of a project
  • Ability to build strong client and consultant relationships

If you know someone else who would be a great fit for this position, let us know

APPLY NOW      REFER SOMEONE

Full Job Description

Manager, Implementation Services (Cerner) - Advisory Services

A Nordic manager of Cerner Implementation is an experienced implementation leader. You have previously implemented Cerner as an application lead or project manager and understand the key issues that arise and how to support mitigation of those concerns. Your focus will be enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients by ensuring the success of our onsite consultant teams.

This position requires you to think critically as you support the creation of tailored solutions to meet our clients’ unique needs. You’ll be responsible for delivering work and/or overseeing the work of our consultant teams, building relationships across our client and consultant teams, monitoring project success, and mitigating risks. You’ll also be responsible for creating new tools for our consultant leaders in the field, building and updating solution offerings, serving as a thought leader through content creation, and mentoring and managing consultant team members.

Key Responsibilities

The Manager, Implementation Services – Advisory Services will have the following key responsibilities which include but are not limited to:

  • Serving as the central point of contact to oversee and/or complete all phases of a project, including project design, initiation, planning, execution, monitoring and controlling, and closing to ensure all projects – whether directly managing, executing the work, or providing oversight
  • Building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigating project risks
  • Monitoring and managing the project resources, scope, timeline, and budget adherence
  • Communicating effectively with all project stakeholders while serving as an escalation path to managing concerns or issues, which may occur through collaboration or referral to the appropriate department or position
  • Working with Nordic teams on sales enablement activities, which includes onsite presentations and proposal creation
  • Serving as a thought leader for the service line by creating media content, including webinars, podcasts, white papers, and blog posts, regarding key industry trends in relation to Advisory Services to educate prospective and existing clients
  • Representing Nordic by attending conferences and client presentations regarding Nordic’s Advisory Services; co-presenting with Advisory Services leadership when necessary
  • Teaching internal Nordic classes when necessary
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
  • Partnering with Advisory Services leadership to support the overall performance of the service line by supporting service line vision and initiatives, establishing goals, and reporting achievement progress
  • Acting as point of escalation for project team and client
  • Performing services directly for clients as necessary
  • Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
  • Researching healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
  • Staying abreast of the latest technology, regulations, and news relating to Epic and healthcare IT, continuously evaluating market for opportunities that supersede competitors’ products
  • Overseeing product development, creation, and refinement while ensuring the strength of product offerings
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

EEO/AA Employer: M/F/Disabled and Vet.
Employee rights and responsibilities under the Family and Medical Leave Act