A Nordic manager of Cerner Implementation is an experienced implementation leader. You have previously implemented Cerner as an application lead or project manager and understand the key issues that arise and how to support mitigation of those concerns. Your focus will be enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients by ensuring the success of our onsite consultant teams.

This position requires you to think critically as you support the creation of tailored solutions to meet our clients’ unique needs. You’ll be responsible for delivering work and/or overseeing the work of our consultant teams, building relationships across our client and consultant teams, monitoring project success, and mitigating risks. You’ll also be responsible for creating new tools for our consultant leaders in the field, building and updating solution offerings, serving as a thought leader through content creation, and mentoring and managing consultant team members.

Key Responsibilities

The Manager, Implementation Services – Advisory Services will have the following key responsibilities which include but are not limited to:

• Serving as the central point of contact to oversee and/or complete all phases of a project, including project design, initiation, planning, execution, monitoring and controlling, and closing to ensure all projects – whether directly managing, executing the work, or providing oversight
• Building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigating project risks
• Monitoring and managing the project resources, scope, timeline, and budget adherence
• Communicating effectively with all project stakeholders while serving as an escalation path to managing concerns or issues, which may occur through collaboration or referral to the appropriate department or position
• Working with Nordic teams on sales enablement activities, which includes onsite presentations and proposal creation
• Serving as a thought leader for the service line by creating media content, including webinars, podcasts, white papers, and blog posts, regarding key industry trends in relation to Advisory Services to educate prospective and existing clients
• Representing Nordic by attending conferences and client presentations regarding Nordic’s Advisory Services; co-presenting with Advisory Services leadership when necessary
• Teaching internal Nordic classes when necessary
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
• Partnering with Advisory Services leadership to support the overall performance of the service line by supporting service line vision and initiatives, establishing goals, and reporting achievement progress
• Acting as point of escalation for project team and client
• Performing services directly for clients as necessary
• Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
• Researching healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
• Staying abreast of the latest technology, regulations, and news relating to Epic and healthcare IT, continuously evaluating market for opportunities that supersede competitors’ products
• Overseeing product development, creation, and refinement while ensuring the strength of product offerings