Manager - Advisory Services - Training Solutions

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Manager of Advisory Services - Training is an experienced adult education and Epic training leader. You have previously served in principal trainer or training project manager positions during Epic implementations and understand the key issues that arise and how to support mitigation of those concerns. You are experienced with classroom training, creating virtual instructor-led training programs, and understand Autograder functionality. Your focus will be enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients by ensuring the success of our onsite consultant teams.

This position requires you to think critically as you support the creation of tailored solutions to meet our clients' unique needs. You'll be responsible for delivering work and/or overseeing the work of our consultant teams, building relationships across our client and consultant teams, monitoring project success, and mitigating risks. You'll also be responsible for creating new tools for our consultant leaders in the field, building and updating solution offerings, serving as a thought leader through content creation, and mentoring and managing consulting team members.

If this sounds like what you're looking for, here’s what you’ll need:

  • 5+ years of healthcare IT experience
  • 3+ years’ experience adult education and Epic training leadership experience
  • Strong written and verbal communication skills with a focus on customer service

If you know someone else who would be a great fit for this position, let us know

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Full Job Description

Manager - Advisory Services - Training Solutions

The Manager – Advisory Services is responsible for supporting the strategy and direction of Nordic’s Epic implementation, affiliate, or training service lines, focused on exceptional project delivery and delivery oversight. The Manager – Advisory Services is also responsible for solution development and sales enablement. The Manager – Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress and success of the project, providing oversight, education and guidance, and performing client-facing work as needed.

Key Responsibilities

The Manager – Advisory Services will have the following key responsibilities including, but not limited to:

Key Responsibilities

  • Partnering with Advisory Services leadership to support the overall performance of the service line; supporting service line vision and initiatives, establishing goals, and reporting achievement progress
  • Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
  • Partnering with talent, staffing, and Client Partnership teams from sales through delivery to ensure best fit for Nordic resources
  • Serving as central point of contact to oversee and/or complete all phases of a project, including project design, initiation, planning, execution, monitoring and controlling, and closing to ensure all projects – whether directly managing, executing the work, or providing oversight – are successful
    • Acting as a point of escalation for project team and client
    • Performing services/consulting directly for clients as necessary
    • Monitoring and managing the project resources, scope, timeline, and budget adherence using Nordic’s tools including CRM and reporting suite
    • Communicating effectively with all project stakeholders while serving as an escalation path to manage concerns or issues, which may occur through collaboration or referral to the appropriate department or position
  • Building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports and budgets, providing recommendations and best practices, and identifying and mitigating project risks
  • Supporting the creation of Nordic solution materials, such as toolkit documentation and proposals, and presentations
  • Discussing client needs with implementation services leadership for new solution creation
  • Sharing lessons learned and best practices within Advisory Services to improve our solutions, tools, and recommendations based on learnings
  • Collaborating with Nordic teams on sales enablement activities, which includes onsite presentations and proposal creation
  • Creating media content including webinars, podcasts, videos, and blog posts, regarding key industry trends in relation to Advisory Services
  • Researching healthcare and business line-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy; may attend and co-present at conferences as requested
  • Continuously evaluating market trends, regulations, and technology for opportunities to provide better solutions for our clients
  • Teaching internal Nordic classes
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Bachelors’ degree or equivalent experience required
  • 5+ years’ experience in healthcare IT or training required; direct experience with Epic systems preferred
  • 3+ years’ experience with Community Connect, merger, acquisition, or other EHR extension or implementation projects or 3+ years’ experience with pre- and post-live training programs, curriculum development, training management, and MST oversight
  • At least one Epic certification is preferred but not required
  • Prior experience and understanding of Epic’s install methodologies required
  • Proven ability to solve complex problems through development of creative and value-add solutions
  • Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the business line
  • Able to build strong relationships with diverse individuals
  • Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
  • Strong customer service attitude and skillset
  • Proven ability in time management with strong attention to detail
  • Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
  • Demonstrated ability to work independently and collaboratively
  • Must demonstrate and embody Nordic’s maxims
  • Organized with strong attention to detail
  • Solid working knowledge with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
  • Demonstrated ability to work under pressure and within time constraints

Compensation and Additional Details

  • Travel up to 75% of the time, including travel outside of regular work hours
  • Working in Madison, WI, is not required but trips to the Nordic home office in Madison, WI will be expected 
  • Position works a non-traditional schedule; work may be needed on weekends or evenings
  • Salary will be based on skills and experience

  • Benefits package offered

 

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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