Manager - Advisory Services - Performance Improvement

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Manager of Advisory Services - Performance Improvement is responsible for selling, creating, and delivering solutions and professional services to meet our client's needs. You'll need to make it about "we" by building strong relationships with diverse individuals while generating interest and enthusiasm for the solution with both consultants and clients.

If this sounds like what you're looking for, here’s what you’ll need:

  • 4+ years of healthcare industry experience
  • Bachelor's degree required, with degree in business, healthcare administration, economics, life sciences, engineering, or mathematics preferred
  • Ability to work independently with little oversight or support, if necessary

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Full Job Description

Manager - Advisory Services - Performance Improvement

Performance Improvement is responsible for selling, creating, and delivering solutions and professional services to meet client needs. A manager is responsible for project delivery, developing junior team members, as well as solution/practice growth and advancement. Preference will be given to candidates with experience managing diverse engagements, including large implementation and change management projects.

Key Responsibilities

The Manager – Advisory Services - Performance Improvement will have the following key responsibilities including, but not limited to:

Key Responsibilities

  • Overseeing the day-to-day execution of a client project while guiding and developing individual team members
  • Working directly with clients and having ownership of overall project and/or specific project initiatives and delivering excellent results
  • Serving as the central point of contact while providing oversight for all phases of a project, including project design, initiation, planning, execution, monitoring, controlling, and closing to ensure all projects – whether directly managing or providing oversight – are executed successfully
  • Examples of project responsibilities include:
    • Developing work plans and managing them to completion
    • Leading teams and initiatives to completion, achieving engagement results including financial net revenue and operational improvements, if applicable
    • Conducting client interviews and facilitating client meetings
    • Developing current state and future state process flows depicting business process improvements
    • Conducting detailed analyses to proactively identify specific opportunities for improvement, as well as implementation recommendations
    • Designing deliverable content to appropriately communicate analysis findings
    • Presenting findings and recommendations to client personnel
    • Completing quality reviews on team member work products prior to delivery to client personnel, validating team member findings and observations, and overseeing team member process improvement and analytic activities
    • Consistently delivering work products that are high-quality and client-ready
  • Developing, managing, and adjusting client solutions based on scope, timeline, and cost implications
  • Creating, managing, and refining tools/processes that bolster internal efficiency and expand service offerings
  • Effectively delegating tasks to junior team members based on capabilities and professional development goals
  • Monitoring and managing the project resources, scope, timeline, and budget adherence
  • Developing, teaching, and supervising team members
  • Conducting detailed and nuanced quality reviews of analyses from staff being managed to identify errors and opportunities for improvement
  • Communicating effectively with all project stakeholders while serving as an escalation path to management when concerns or issues arise, which may occur through collaboration or referral to the appropriate department or position
  • Involvement in the firm’s practice development including knowledge capital and tool development
  • Advocating for the career progression of junior staff and creating opportunities for development
  • Staying current on latest technology, regulations, and news affecting the healthcare industry
  • Identifying practice development opportunities and representing Nordic in thought leadership and presentations regarding Nordic’s Performance Improvement solutions
  • Maintaining a positive, professional attitude and proactive approach to work
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
  • Demonstrating a broad understanding of clinical and revenue cycle operational processes and acting in a consultative role with client stakeholders and buyers

Skills and Experience

  • Bachelor’s degree required, with degree in business, healthcare administration, economics, life sciences, engineering, or mathematics preferred
  • 4- 5+ years of experience in healthcare industry is preferred
  • Proven ability to solve complex problems through development of creative and value-add solutions
  • Clearly definable accomplishments achieved during their healthcare experience, such as:
    • Revenue and/or net revenue
    • Cost and waste reductions
    • Improved clinical outcomes
    • Increases in clinical efficiency and provider satisfaction
    • Improved patient engagement and retention
    • Increased member enrollment and decreases in member cost
  • Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the solution line
  • Able to build strong relationships with diverse individuals
  • Ability to work independently with little oversight or support, if necessary
  • Strong organizational skills with strong attention to detail
  • Flexible, able to quickly adapt to working with different employees, clients, and changing priorities
  • Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies 
  • Knowledge in at least one of the following is preferred: SQL, PowerBI, Python
  • Ability to manage several tasks at various stages simultaneously and effectively prioritize

Compensation and Additional Details

  • Travel up to 80% of the time, including travel outside of regular work hours
  • Relocation to Madison, WI, is not required 
  • Salary will be based on skills and experience

  • Benefits package offered

 

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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