Manager - Advisory Services - Affiliate

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Manager of Advisory Services - Affiliate is an experienced Epic implementation leader. You have a strong understanding of extending Epic to independent partners via Community Connect methodology and have worked with sites who have merged or acquired other health systems. Your focus will be enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients.

This position requires you to think creatively as you listen to client problems and tailor our solutions to meet their unique needs. This may mean building a solution for a client who needs to extend to a critical access hospital quickly or personally serving as a strategic advisor to our clients building out their rollout strategy or Community Connect offering. You’ll be responsible for ensuring successful delivery of our services through our consultant teams, building relationships across our client and consultant teams, monitoring project success, and mitigating risks. You’ll also be responsible for creating new tools for our consultant leaders in the field, building and updating solution offerings, serving as a thought leader through content creation, and mentoring and managing team members.

If this sounds like what you're looking for, here’s what you’ll need:

  • 5+ years of healthcare IT experience
  • 3+ years’ experience with Epic Community Connect, mergers, acquisitions, or rollouts
  • Strong written and verbal communication skills with a focus on customer service

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Full Job Description

Manager - Advisory Services - Affiliate

The Manager, Affiliate – Advisory Services is responsible for supporting the strategy and direction of Nordic’s Affiliate Solutions service line. The Manager, Affiliate – Advisory Services is responsible for solution development, sales enablement, project delivery, and delivery oversight related to assigned projects. The Manager, Affiliate – Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.

Key Responsibilities

The Manager – Advisory Services - Affiliate will have the following key responsibilities including, but not limited to:

Key Responsibilities

  • Serving as the central point of contact to oversee and/or complete all phases of a project, including project design, initiation, planning, execution, monitoring and controlling, and closing to ensure all projects – whether directly managing, executing the work, or providing oversight
  • Building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigating project risks
  • Monitoring and managing the project resources, scope, timeline, and budget adherence
  • Communicating effectively with all project stakeholders while serving as an escalation path to managing concerns or issues, which may occur through collaboration or referral to the appropriate department or position
  • Supporting the creation of Nordic solution materials, such as toolkit documentation and proposals
  • Discussing client needs with Implementation Services leadership for new solution creation
  • Sharing lessons learned and best practices with the Affiliate Solutions team and helping to improve our solutions, tools, and recommendations based on learnings
  • Working with Nordic teams on sales enablement activities, which includes onsite presentations and proposal creation
  • Creating media content, including webinars, podcasts, and blog posts regarding key industry trends in relation to Advisory Services
  • Representing Nordic by attending conferences and client presentations regarding Nordic’s Advisory Services; co-presenting with Advisory Services directors when necessary
  • Teaching internal Nordic classes when necessary
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
  • Partnering with Advisory Services leadership to support the overall performance of the service line; supporting service line vision and initiatives, establishing goals, and reporting achievement progress
  • Acting as point of escalation for project team and client
  • Performing services directly for clients as necessary
  • Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
  • Serving as a thought leader for the service line by creating webinars, podcasts, white papers, and blog posts to educate prospective and existing clients
  • Researching healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business and ensuring new learnings are incorporated into standard methodology and strategy
  • Staying abreast of the latest technology, regulations, and news relating to Epic and healthcare IT, continuously evaluating market for opportunities that supersede competitors’ products
  • Overseeing product development, creation, and refinement while ensuring the strength of product offerings

Skills and Experience

  • Bachelors’ degree or equivalent experience required
  • 5+ years’ experience in healthcare IT required; direct experience with Epic systems preferred
  • 3+ years’ experience with Community Connect, merger, acquisition, or other EHR extension projects
  • At least one Epic certification preferred, but not required
  • Prior experience and understanding of Epic’s install methodologies required
  • Proven ability to solve complex problems through development of creative and value-add solutions
  • Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the business line
  • Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
  • Strong customer service attitude and skillset
  • Proven ability in time management with strong attention to detail
  • Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
  • Demonstrated ability to work independently and collaboratively
  • Must demonstrate and embody Nordic’s maxims
  • Organized with strong attention to detail
  • Solid working knowledge with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
  • Demonstrated ability to work under pressure and within time constraints

Compensation and Additional Details

  • Travel up to 80% of the time, including travel outside of regular work hours
  • Working in Madison, WI, is not required but trips to the Nordic Home Office in Madison, WI will be expected 
  • Position works a non-traditional schedule; work may be needed on weekends or evenings
  • Salary will be based on skills and experience

  • Benefits package offered

 

Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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