Lead Consultant, Training Solutions - Advisory Services

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Lead Consultant, Training Solutions will act like an owner by leading projects with a goal of delivering on time, on budget, and with great outcomes. You'll need to make it about "we" by collaborating with Epic Implementation, Affiliate, and Training Solutions teams to provide exceptional onsite solution delivery based upon the needs of Nordic clients. We're also looking for someone who can Grow. Teach. by sharing lessons learned and best practices with clients while focusing on application/module, application suite, or training capacity. 

If this sounds like what you're looking for, here’s what you’ll need:

  • 5+ years full-cycle Epic implementation or training experience
  • Ability to perform duties of PT, CT, and training coordinator roles as needed, in both classroom and virtual environments
  • Create, distribute, and analyze training assessments throughout training lifecycle
  • Support projects with a goal of delivering on time, on budget, and with positive and measurable outcomes

If know someone else who would be a great fit for this position, let us know.

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Full Job Description

Lead Consultant, Training Solutions - Advisory Services

The Lead Consultant, Training Solutions will provide consulting services and subject matter expertise to clients with a focus on application/module, application suite, or training capacity. This position will work directly with the Epic Implementation, Affiliate or Training Solutions team to provide exceptional on-site solution delivery based upon the needs of Nordic clients.

Key Responsibilities

The Lead Consultant, Implementation Services will perform, and is not limited to, any combination of the following duties and responsibilities below:

Education and Adoption (Training Solutions)

  • Perform duties of PT, CT, and training coordinator roles as needed, in both classroom and virtual environments
  • Create, distribute, and analyze training assessments throughout training lifecycle
  • Manage and complete curriculum design
  • Lead/participate in curriculum review board, documenting outcomes and updating approach
  • Complete MST planning and build, using Epic’s Mitosis and Scottie tools
  • Advise client on Virtual Instructor Lead Training approach, and execute agreed-upon strategy
  • Coordinate and participate in eLearning creation
  • Define and manage credentialing program, tracking participants and outcomes
  • Facilitate data gathering and use of training calculator
  • Coordinate training logistics, such as classrooms, equipment, training schedule, etc.
  • Administer Learning Management System as needed

Project Management & Delivery

  • Support projects with a goal of delivering on time, on budget, and with positive and measurable outcomes
    • Monitor project health for assigned area(s); identify, document, mitigate, or escalate issues as needed
    • Maintain detailed application/area plan; maintain risk/decision trackers
    • Complete build plan and effort estimates, and maintain detailed build and workflow documentation
    • Complete workflow design, system configuration, testing, data migration, validation, support, and issue resolution
  • Act as positive change agent during change management process
    • Shepherd project-specific content through approval and migration process
    • Understand impact to application/area of requested changes made via Change Review Board (CRB)
  • Define, manage, and adhere to project scope
    • Prepare decision documents with thorough investigation, background summary, pros/cons list, and recommendation 
    • Work towards consensus and decisions that best support client’s needs and project goals and guiding principles
  • Use, update, and customize client and Nordic and vendor-provided tools throughout project life cycle
  • Create professional project deliverables and communications that are appropriate for a leadership level audience
  • Come well prepared for presentations and deliver material in a confident and professional manner; facilitate departmental and potentially executive-level meetings
  • Manage meetings effectively; identify audience, prepare agendas and goals, take notes, track follow ups
  • Produce regular status reports; perform project close, lessons learned, and knowledge transfer activities

Consultant Team Management

  • Provide overall project and application team direction in collaboration with other leaders and Nordic Engagement Advisor
  • Work with Engagement Advisor to interview and identify project team members, as needed
  • Coach and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance
  • Assign project work across team members, track progress, and adjust assignments as needed to meet deadlines and maintain project momentum
  • Hold team accountable for adherence to Nordic standards of quality, clarity, professionalism, and consistency. 

Sales Enablement & Solutions Development

  • Support the creation of Nordic solution materials, such as toolkit documentation and proposals
  • Discuss client needs with Implementation Services leadership for new solution creation
  • Share lessons learned and best practices with the Implementation Services team and help improve our solutions, tools, and recommendations based on learnings
  • Take direction from Nordic Enterprise, including Engagement Advisor and Implementation Services leadership
  • Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested 
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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