The Director of Digital Health is the business line leader accountable for the overall strategy and financial performance of their practice as well as employee and client satisfaction within their vertical. They are responsible for launching and developing technology-enabled solutions to proactively react to their changing market. They are looked at as one of the leading experts in cloud solutions, artificial intelligence, and other emerging technologies. They are expected to perform as the subject matter expert to develop client solutions and will oversee and grow a team of employees and consultants.

Key Responsibilities

The Director – Advisory Services - Digital Health will have the following key responsibilities which include, but are not limited to:

Solution Development and Management

• Creating a vision and roadmap for Digital Health solutions with a laser-focus mindset on execution and go-to-market to customers
• Building partnerships with software and technology companies, such as Amazon and Microsoft, that may be required to launch Digital Health solutions
• Generating a comprehensive strategy for digital health that demonstrates seamless integration of Nordic’s broader suite of solutions and services
• Establishing financial projections and planning to achieve annual revenue and profitability as well as operational goals, such as bookings and revenue, utilization, customer satisfaction, and securing key partnerships
• Collaborating with internal partners to develop and deliver Digital Health’s sales and marketing strategy, including pitch decks, RFPs, website content, and additional client-facing materials, as well as recruiting prospective Nordic employees
• Establishing quality control of service delivery while maintaining Nordic’s reputation of quality and value while serving as an escalation point to assist in rapid resolution of any client, team member, or operational challenge
• Acting as an industry expert, staying current on healthcare-related topics, including product innovations and competitor research, and seeking professional development by attending seminars, trade shows, and other pertinent events to help grow the business
• Working to continually optimize processes and workflows to improve client and consultant experiences, generate efficiencies, and achieve cost savings
• Working on business operations projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

• Demonstrating Nordic’s maxims with enthusiasm, optimism, and courage
• Fostering a team-oriented culture rooted in respect, high ethics and integrity, camaraderie, collaboration, and effective communication
• Building strong cross-functional teams to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results
• Collaborating with other members of the leadership team to ensure all Nordic departments and functions work together to ensure we effectively serve our client and consultant needs
• Directly managing, mentoring, and developing a team of direct reports focused on attracting, placing, and growing the assigned practice team members, with an emphasis on creating a team and culture that is empowered to execute

Skills and Experience

• Must demonstrate and embody Nordic’s Maxims
• Bachelor’s degree, or equivalent experience, required
• Prior experience with technologies in data warehousing, application development, or emerging technologies (such as: artificial intelligence and RPA)
• Deep experience implementing data warehousing solutions using platforms such as Amazon Redshift, Snowflake, Azure Synapse, Google Cloud Platform OR driving large -cale cloud migrations from on-premise to cloud is required
• Building high value solutions using robotic process automation technologies or artificial intelligence tools is highly desired
• 10+ years’ experience with healthcare systems as a vendor, consultant, or direct health system employee
• 5+ years’ experience as a senior leader of a division or department, including responsibility for financial performance and experience leading service-oriented teams within a healthcare, consulting, or healthcare IT vendor organization
• In-depth knowledge of EHR services, associated technologies, and workflows
• Proven experience developing and executing go-to-market strategies
• Passionate about leveraging emerging technology to solve hard healthcare problems
• Exhibits strength in managing and relating to people, including the ability to deliver feedback and inspire and motivate others to succeed
• Exhibits strong business acumen, including an understanding of financial metrics and how to lead a professional services team in alignment with organizational goals
• Strong attention to detail and ability to manage multiple priorities while meeting customer service and employee commitments as well as project timelines
• Proven ability to communicate, influence, and work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change
• Reacts well under pressure
• Proficient with Microsoft Office products, CRM technologies, and other collaboration tools, including virtual meeting technologies
• Excellent written and verbal communication skills
• Must be able to work independently as well as within a team environment