Director - Advisory Services – Digital Health

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Director of Advisory Services - Digital Health is an experienced healthcare professional. Your focus will be enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients by ensuring the success of our onsite consultant teams.

This position requires you to think, act, adapt with urgency as you proactively launch and develop technology-enabled solutions to react to the ever-changing market. You'll perform as the subject matter expert to develop client solutions and to oversee and grow a team of consultants, including overseeing team hiring, placement, and career development within the practice. If this sounds like what you're looking for, here’s what you’ll need:

  • 10+ years of healthcare systems experience a vendor, consultant, or direct health system employee
  • 5+ years of experience as a senior leader of a division or department
  • Prior experience with technologies in one of the following areas: data warehousing, application development, emerging technologies (such as cloud and artificial intelligence)

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Full Job Description

Director - Advisory Services - Digital Health

The Director of Digital Health is the business line leader accountable for the overall strategy and financial performance of their practice as well as employee and client satisfaction within their vertical. These responsibilities extend from the development of the budget through to the practice’s achievement of revenue and contribution goals. The Director of Digital Health is responsible for launching and developing technology-enabled solutions to proactively react to their changing market. They are expected to perform as the subject matter expert to develop client solutions and to oversee and grow a team of consultants, including overseeing team hiring, placement, and career development within the practice.

Key Responsibilities

The Director – Advisory Services - Digital Health will have the following key responsibilities which include, but are not limited to

Business Line Management

  • Creating a vision and roadmap for Digital Health solutions with a laser focus mindset on execution and go-to-market to customers
  • Building partnerships with software and technology companies (such as Amazon and Microsoft) that may be required to launch digital health solutions
  • Generating a comprehensive strategy for digital health that demonstrates seamless integration of Nordic’s broader suite of solutions and services
  • Establishing financial projections and plan to achieve annual revenue and profitability as well as operational goals, such as bookings & revenue, utilization, customer sat, and securing key partnerships
  • Collaborating with internal partners to develop and deliver digital health’s sales and marketing strategy, including pitch decks, RFPs, website content, and additional client-facing materials, as well as recruiting prospective Nordic employees
  • Establishing quality control of service delivery while maintaining Nordic’s reputation of quality and value as well as serving as an escalation point to assist in rapid resolution of any client, team member, or operational challenges
  • Acting as an industry expert, staying current on healthcare-related topics, including product innovations and competitor research, and seeking professional development by attending seminars, tradeshows, and other pertinent events to help grow the business
  • Working to continually optimize processes and workflows to improve client and consultant experience, generate efficiencies, and achieve cost savings
  • Working on business operations projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Leadership

  • Demonstrating Nordic’s maxims with enthusiasm, optimism, and courage
  • Directly managing, mentoring, and developing a team of direct reports focused on attracting, placing, and growing the assigned practice team members, with an emphasis on creating a team and culture that is empowered to execute
  • Attracting, retaining, and developing a team of top-caliber talent
  • Serving as an advocate internally for consultant needs related to placement, extensions, and career development
  • Making decisions quickly and decisively, often with limited information


Teamwork

  • Fostering a team-oriented culture rooted in respect, high ethics and integrity, camaraderie, collaboration, and effective communication
  • Effectively getting work done by creating a team and culture of empowerment and execution
  • Building strong cross-functional teams to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results
  • Collaborating with other members of the leadership team to ensure all Nordic departments and functions work together to ensure we effectively serve our client and consultant needs


Results Orientation

  • Managing rapid growth in a high-performance, relationship-oriented culture 
  • Establishing and managing performance metrics of the practice, including but not limited to budgeting and planning for the achievement of revenue and direct profit goals
  • Motivating others to achieve results by modeling a strong ability to successfully execute 
  • Conveying a sense of urgency, acting quickly to seize opportunities and capitalize on trends, while changing tactics quickly in midstream to optimize results
  • Driving results by setting compelling goals and aggressive schedules; translating these goals into actionable, quantitative plans and consistently meeting or exceeding goals

 

Skills and Experience

  • Must demonstrate and embody Nordic’s Maxims
  • Bachelor’s degree, or equivalent experience, required
  • 10+ years’ experience with healthcare systems as a vendor, consultant, or direct health system employee
  • 5+ years’ experience as a senior leader of a division or department, including responsibility for financial performance and experience leading service-oriented teams within a healthcare, consulting, or healthcare IT vendor organization
  • In-depth knowledge of EHR services, associated technologies, and workflows
  • Prior experience with technologies in one of the following areas: data warehousing, application development, emerging technologies (such as cloud and artificial intelligence)
  • Proven experience developing and executing go-to-market strategies
  • Passionate about leveraging emerging technology to solve challenging healthcare problems
  • Exhibits strength in managing and relating to people, including ability to deliver feedback and inspire and motivate others to succeed
  • Exhibits strong business acumen, including an understanding of financial metrics and how to lead a professional services team in alignment with organizational goals
  • Strong attention to detail and ability to manage multiple priorities while meeting customer service and employee commitments as well as project timelines
  • Proven ability to communicate, influence, and work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
  • Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change
  • Reacts well under pressure
  • Proficient with Microsoft Office products, CRM technologies, and other collaboration tools, including virtual meeting technologies
  • Excellent written and verbal communication skills
  • Must be able to work independently as well as within a team environment

Compensation and Additional Details

  • Relocation to Madison, WI, is not required, however, regular trips to the Nordic Home Office will be expected

  • Travel up to 50% of the time, including travel outside of regular work hours

Take the next step! Apply now.

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