Director - Advisory Services - Affiliate
The Director – Advisory Services - Affiliate Solutions is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director – Advisory Services - Affiliate Solutions ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.
Key Responsibilities
The Director – Advisory Services - Affiliate will have the following key responsibilities including, but not limited to:
- Managing, mentoring, and developing solutions team staff, including making solution-specific hiring decisions as solution and Nordic growth dictates
- Partnering with Advisory Services leadership to support the overall performance of the service line, including supporting service line vision and initiatives, establishing goals, and reporting achievement progress
- Overseeing and participating in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigating project risks
- Acting as a point of escalation for project team and client, including performing services directly for clients as necessary
- Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
- Serving as a thought leader for the service line including creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
- Researching healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, as well as ensuring new learnings are incorporated into standard methodology and strategy
- Staying abreast of the latest technology, regulations, and news relating to Epic and healthcare IT while continuously evaluating market for opportunities that supersede competitors’ products
- Overseeing product development, creation, and refinement while ensuring the strength of product offerings
- Educating clients and consultants on Advisory Services offerings including teaching internal Nordic classes
- Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
Skills and Experience
- Bachelor’s degree or equivalent experience required
- 10+ years’ experience in healthcare IT required; experience with multiple EHRs preferred
- 5+ years of EHR implementation or extension experience required in a director- or project management-level role
- 3+ years direct staff management experience preferred
- Experience with Community Connect, merger, acquisition, or other EHR extension required
- Prior experience and understanding of Epic’s install methodologies required
- Experience implementing in academic and pediatric healthcare systems preferred
- Epic certification preferred
- Experience leading service-oriented teams including scaling appropriately to successfully manage growth required
- Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
- Solution-oriented and skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
- Strong customer service attitude and skillset
- Strong understanding of software and software implementation services required
- Proven ability in time management with strong attention to detail
- Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
- Demonstrated ability to work independently and collaboratively
- Must demonstrate and embody Nordic’s maxims
- Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
- Demonstrated ability to work under pressure and within time constraints
Compensation and Additional Details
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Relocation to Madison, WI, is not required, however, regular trips to the Nordic Home Office will be expected
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Travel up to 50% of the time, including travel outside of regular work hours