Director - Advisory Services – Affiliate Solutions

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic Director of Advisory Services - Affiliate is an experienced Epic implementation leader. You have intimate knowledge of extending Epic to independent partners via Community Connect methodology and have worked with sites who have merged or acquired other health systems. Your focus will be enabling sales opportunities, supporting solution development, and providing exceptional solution delivery to our clients by ensuring the success of our onsite consultant teams.

This position requires you to think creatively as you listen to client problems and tailor our solutions to meet their unique needs. This may mean building a solution for a client who needs to extend to a critical access hospital quickly or personally serving as a strategic advisor to our clients building out their rollout strategy or Community Connect offering. You’ll be responsible for ensuring successful delivery of our services through our consultant teams, building relationships across our client and consultant teams, monitoring project success, and mitigating risks. You’ll also be responsible for creating new tools for our consultant leaders in the field, building and updating solution offerings, serving as a thought leader through content creation, and mentoring and managing team members. If this sounds like what you're looking for, here’s what you’ll need:

10+ years of healthcare IT experience required
5+ years of EHR implementation or extension experience in a director or project management role required
3+ years of staff management experience preferred
Strong written and verbal communication skills with a focus on customer service

If you know someone else who would be a great fit for this position, let us know.

Full Job Description

Director - Advisory Services - Affiliate

The Director – Advisory Services - Affiliate Solutions is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director – Advisory Services - Affiliate Solutions ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.

Key Responsibilities

The Director – Advisory Services - Affiliate will have the following key responsibilities including, but not limited to:

Managing, mentoring, and developing solutions team staff, including making solution-specific hiring decisions as solution and Nordic growth dictates
Partnering with Advisory Services leadership to support the overall performance of the service line, including supporting service line vision and initiatives, establishing goals, and reporting achievement progress
Overseeing and participating in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigating project risks
Acting as a point of escalation for project team and client, including performing services directly for clients as necessary
Supporting pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging, and content
Serving as a thought leader for the service line including creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
Researching healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, as well as ensuring new learnings are incorporated into standard methodology and strategy
Staying abreast of the latest technology, regulations, and news relating to Epic and healthcare IT while continuously evaluating market for opportunities that supersede competitors’ products
Overseeing product development, creation, and refinement while ensuring the strength of product offerings
Educating clients and consultants on Advisory Services offerings including teaching internal Nordic classes
Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

Bachelor’s degree or equivalent experience required
10+ years’ experience in healthcare IT required; experience with multiple EHRs preferred
5+ years of EHR implementation or extension experience required in a director- or project management-level role
3+ years direct staff management experience preferred
Experience with Community Connect, merger, acquisition, or other EHR extension required
Prior experience and understanding of Epic’s install methodologies required
Experience implementing in academic and pediatric healthcare systems preferred
Epic certification preferred
Experience leading service-oriented teams including scaling appropriately to successfully manage growth required
Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
Solution-oriented and skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
Strong customer service attitude and skillset
Strong understanding of software and software implementation services required
Proven ability in time management with strong attention to detail
Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
Demonstrated ability to work independently and collaboratively
Must demonstrate and embody Nordic’s maxims
Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
Demonstrated ability to work under pressure and within time constraints

Compensation and Additional Details

Relocation to Madison, WI, is not required, however, regular trips to the Nordic Home Office will be expected
Travel up to 50% of the time, including travel outside of regular work hours