Account Director - Client Partnerships

Who we are

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic’s culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Your role

A Nordic account director has the ability to listen and build and maintain strong relationships with key client stakeholders. You'll need to be able to think, act, and adapt with urgency with creative problem solving while anticipating client needs and identifying the best match of consultants and Nordic’s solutions to address those needs. We're looking for someone who can act like an owner, taking responsibility for contract compliance, happiness, and success of clients. If this sounds like you, here’s what you’ll need:

  • Bachelor's degree or equivalent experience
  • Strong understanding of the healthcare IT market with a focus in EHR consulting
  • Epic experience preferred, including applications, implementations, and support
  • Experience working in a solutions-oriented environment where anticipation of client needs is a frequent occurrence

If you know someone else who would be a great fit for this position, let us know.

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Full Job Description

Account Director - Client Partnerships

The account director on our Client Partnerships team is a trusted advisor to Nordic clients, building strong relationships and providing responsive delivery of Nordic services. This position includes managing and developing business opportunities, analyzing client business challenges, identifying and aligning solutions to those challenges, and providing the highest quality of customer service.

Key Responsibilities

The account director's responsibilities include but are not limited to:
  • Creating, developing, and maintaining client relationships
  • Analyzing client needs and identifying the best match of consultants and Nordic’s business line services to address those needs
  • Foreseeing, identifying, developing, and winning new business opportunities
  • Creating customized proposals in response to RFP and solution requests
  • Coordinating client engagement needs with other members of the Client Partnerships team
  • Owning coordination of sales artifact preparation and delivery
  • Providing client executive sponsorship and oversight as needed
  • Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in Nordic’s CRM and ensuring its compliance
  • Taking accountability for client contract compliance
  • Traveling to customer sites and conferences to generate new business opportunities and relationships, along with enhancing current client relationships
  • Ensuring overall client happiness and success
  • Working on business operations projects that may be assigned on an ad hoc basis, and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Bachelor’s degree or equivalent experience required
  • Strong understanding of the healthcare IT market, with specific focus in the EHR consulting market
  • Epic experience preferred, including applications, implementations, and support
  • Experience working in a solutions-oriented environment where anticipation of client needs is a frequent occurrence
  • Demonstrated ability in conceptualizing both problems and solutions and converting concepts to actions in a way that is compelling for clients and actionable by team members
  • Able to identify key impacts and implications of new information and events
  • Proven success in customer service or account management, preferably in a professional services sales capacity
  • Experience utilizing a strong customer service attitude and skill set
  • Experience successfully managing a sales territory, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews

Compensation and Additional Details

  • This position will support clients on the west coast of the U.S.
  • Willingness to travel up to 60% or more
  • Must be accessible and available to perform work functions at any time, including nights, weekends, and holidays
  • Salary will be based on skills and experience
  • Benefits package offered
Quick note on our partnerships

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners.

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