Our Team

Jim Costanzo

Chief Executive Officer

Jim joined Nordic as CEO in 2019, bringing with him well over 30 years of healthcare experience. Prior to Nordic, he served as both global health leader and Americas health advisory leader at Ernst & Young.

In addition to his time at EY, Jim has held leadership roles with multiple consulting firms including Deloitte and PwC. He has experience in the healthcare provider and payor sectors, ranging from full life-cycle systems development through capacity planning, execution, maintenance, and operations. Jim has spent time with industry and government leaders all over the world, understanding the health issues they face and helping them find solutions to their most complex issues. His experience includes large-scale business transformation for all aspects of health organizations.

Jim makes his home in the Detroit suburbs with his wife Denise. They have three children.

Glenn Cole

Chief Financial Officer

Glenn is a seasoned executive with significant operational experience working in complex, distributed, high-growth technology and service organizations over a career spanning more than 35 years. In addition to overseeing Nordic’s shared service operations, including finance, legal, human resources and information technology, Glenn plays a key role in developing strategy, capital, operating and control structures, managing Nordic’s acquisition activities, and working closely with Nordic’s investors.

Glenn came to Nordic in 2013 from Ghafari Companies, an international architecture, engineering and technology firm, where he served as Executive Vice President and CFO. He received a Crain’s Business CFO of the Year Award in 2012 for his leadership in directing the company’s significant international expansion. Prior to Ghafari, Glenn served as Senior Vice President and CFO at Nighthawk Radiology Services, a publicly-traded international teleradiology services provider, and before that, for 11 years as a CFO in Thomson Reuters’ healthcare segment. Glenn began his career in public accounting, where he served clients across a diverse group of industries, both public and private, and consulted on numerous acquisitions, both foreign and domestic.

Glenn is a Certified Public Accountant, Chartered Global Management Accountant, and a member of both the American Institute and Michigan Association of CPAs. He is a graduate of the University of Michigan, Ross School of Business.

Dr. Craig Joseph

Chief Medical Officer

Dr. Craig Joseph has over 25 years of healthcare and IT experience and has been Nordic’s Chief Medical Officer since June 2020. In addition to practicing medicine as a primary care pediatrician for eight years, he worked for Epic for six-plus years and has served as Chief Medical Information Officer at multiple healthcare organizations, using both Cerner and Epic.

While at Epic, Craig helped build what is now called the Foundation System. He also assisted in the implementation and optimization of the electronic health record for Epic customers across the United States and Europe.

After leaving Epic, Craig was the CMIO at Agnesian HealthCare, a Cerner enterprise customer at the time. He then served as the interim CMIO at Epic-customer Texas Children’s Hospital for two and a half years. Most recently, Craig was the CMO at an IT consulting firm and has been the interim CMIO for Epic-customer El Camino Health in Silicon Valley for the past three and a half years.

Craig participates in many healthcare IT industry groups, and he remains actively board-certified in both pediatrics and clinical informatics.

Vivek Swaminathan

President of Managed Services

Vivek is an experienced business leader and manager with nearly 15 years of experience leading in software and services organizations across multiple industries. In addition to his experience providing direct technical support, implementation services, and project management for clients, he has an extensive background in management and leadership across a variety of teams.

In April 2017 Vivek was named president of Managed Services. In that role he oversees the Managed Services division, develops and maintains critical customer and vendor relationships, and determines and monitors business goals. Prior to moving into his current role, Vivek managed Nordic’s consulting services, candidate relations, and business line teams. He joined Nordic as a senior consultant in 2011 and was an on-site lead at Bellin Health before joining the home office team.

Before his tenure at Nordic, Vivek was director of operations at WTS Paradigm. As a member of the executive management team, he was involved in creating and monitoring company goals and was responsible for leadership, management, and profitability for all client services. Prior to working at WTS, he held several positions at Epic, most recently as technical services group lead.

Vivek earned a B.S. in electrical engineering as well as a certificate in business from the University of Wisconsin–Madison.

Jim Deischer

Executive VP of Finance

Jim is a seasoned executive with over 25 years of experience in finance, accounting, and administration in the healthcare software and consulting service industries. He joined Nordic in 2013 and has served as EVP of Finance since 2019. Jim oversees all aspects of the accounting, finance, and treasury functions and provides guidance across operating segments of the business, working closely with senior leadership to enhance operating performance and ensure strategic success.

Prior to his time at Nordic, Jim spent 18 years at Epic, starting in 1993 as a staff accountant when Epic had only 40 employees. He took great pride in assisting Epic achieve its exponential growth. During his time there, he served in various roles, including accounting, finance, payroll, benefits, pricing, and administration. He ended his career at Epic as the Director of Accounting, managing teams as large as 40 people. Following his time at Epic, he served as a CFO for a company in the data center infrastructure industry.

Jim earned his bachelor’s degree in accounting and finance from the University of Wisconsin-La Crosse. He is a CPA and an Executive MBA graduate from the University of Wisconsin-Madison.

Michelle Lichte

Executive VP of Client Partnerships

Michelle leads Nordic’s Client Partnerships team as executive vice president. She joined Nordic in July 2017 bringing with her over 26 years of healthcare IT experience. Michelle is a veteran healthcare IT leader with a passion for performance improvement and change management. She has expertise across the health IT space including managing complex EHR projects, implementation planning, out-of-the box solutions, mergers, acquisitions and instance consolidation.

Michelle was an implementation executive at Epic, where she worked for almost 18 years. In addition to serving on the implementation leadership team, she worked in quality assurance, technical services, sales, demos, and internal education.

Following her time at Epic, Michelle was the COO for OSF HealthCare’s IT LLC and was the VP of client service for an Epic consulting firm.

A native of Wisconsin, Michelle earned a BBA in healthcare management from UW-Madison. She began her career in healthcare at UW Hospital and Clinics where she worked for four and a half years, serving as data base manager and editorial assistant.

Vicki Ryan

Executive VP of Human Resources

Vicki leads Nordic’s Human Resources team, focusing on fostering Nordic’s high-performance culture and developing talent. Her varied experiences in business operations, finance, information technology, and human resources bring an uncommon lens to human capital.

Prior to Nordic, Vicki spent 10 years in the financial services industry, including American Family Insurance, a Fortune 500 property and casualty insurance company. There she implemented strategies that successfully improved employee engagement, led a cross-functional team focused on reengineering the organization’s employee value proposition, and provided organizational development consultation to the company’s senior leaders. Vicki also served as a commercial credit analyst for US Bank, where she was responsible for underwriting a portfolio in excess of $2 billion.

Vicki holds a bachelor’s degree in finance from the University of Wisconsin–La Crosse, a master’s certificate in project management from the University of Wisconsin–Madison, and an MBA in human resources from the University of Wisconsin–Whitewater.

Katherine Sager

Executive VP of Staffing Services

Katherine joined Nordic in 2011 and has held a variety of roles before being named Executive VP of Consulting Services (now Staffing Services) in April 2017. In her current role, she oversees the management of all consultants and candidates. She has over a decade of experience in the Epic space as a project manager and people leader.

Prior to joining the executive team, Katherine was a practice director at Nordic, heading the OpTime, Anesthesia, Radiant, and Cupid groups. She also worked as a consultant on the OpTime/Anesthesia team at WIITTS and at Aurora Health Care in Milwaukee.

Katherine began her healthcare IT career at Epic, where she was an implementation services team lead for the OpTime/Anesthesia team. Katherine holds a B.A. in history from Davidson College and an M.Phil. in economic and social history from the University of Oxford.

Cathy Smith

Executive VP Practice Leader and Managing Director of Revenue Cycle Transformation

Cathy Smith is a leader of Nordic’s revenue cycle transformation practice. She served as managing director of The Claro Group’s revenue cycle transformation practice (now part of Nordic) since 2011. With over 25 years of healthcare experience, Cathy is a nationally-recognized expert in the areas of healthcare operational and financial management, patient financial services, and informational technology.

She has dedicated the last 15+ years to management consulting in various areas of healthcare operations. She has broad experience across the healthcare spectrum and a deep understanding of the requirements for effective change within healthcare organizations. Cathy has experience developing solutions across the revenue cycle continuum. She’s led broad engagements delivering tens of millions of dollars of annual benefit to clients and developed models to measure net revenue benefit and cost reductions. She authored and annually updated the HFMA coaching course for the national Fellow certification for over 10 years. She also taught the coaching course at the HFMA Annual National Institute for several years.

Cathy has served as a healthcare auditor where she performed financial, operational and compliance audits. She also led the business operations for a large academic health system, where she also guided the development, testing and implementation of the patient business services software for the health system which covered acute care, physician/clinic services and sub-acute care services.

Cathy has served as managing director for another large consulting firm and consulted for Arthur Andersen where she helped build its west coast revenue cycle practice. She holds a master’s degree in computer science from the University of Texas.

Sriram Devarakonda

Managing Director and Practice Leader - Advisory Services

Sriram joined Nordic in March of 2017 as the VP of Data & Analytics. Sriram’s charter at Nordic is to help customers realize meaningful insights from healthcare data using cutting edge analytics technologies.

He has over a decade of healthcare IT experience in the realms of EHR implementations, data integration and analytics, and population health. Prior to Nordic, he led a global services team at Caradigm, where he helped the nation’s leading organizations transition from a fee-for-service to a value-based care model . Before moving over to Caradigm, Sriram worked for Microsoft’s Health Solutions Group in Washington, D.C. He led a cross-functional team of data and applications engineers, responsible for integrating data from highly disparate sources and building clinical solutions such as readmissions, safety prevention, and infection control and other early warning systems.

Sriram began his healthcare IT career by working for Epic, where he was a technical services team lead for the clinical team. He holds Epic certifications in Inpatient and ASAP. A native of South India, Sriram holds a bachelor’s degree in electronics and telecommunications and a master’s degree in electrical engineering from George Mason University. He currently lives in Virginia.

Lorin Martin

Managing Director of Revenue Cycle Transformation

Lorin has over 17 years of experience leading revenue cycle transformation both as a member of a consulting firm and from within a healthcare system. He joined The Claro Group revenue cycle practice (now a part of Nordic) in 2012 and serves as director. Throughout his career, Lorin has worked with large academic medical centers, multi-facility health systems, community hospitals, and physician practices to drive millions of dollars in net revenue improvements and achieve significant operational efficiencies. He has worked with over 70 hospitals and health systems across the U.S.

Prior to joining The Claro Group, Lorin worked at a 36-hospital health system where he served as a leader to drive revenue cycle standardization and financial/clinical integration. Before that, Lorin was a leader within Wellspring Partners and Stockamp & Associates (part of Huron Consulting Group) where he led many comprehensive revenue cycle engagements and initiatives across the country.

Abby Polich, MBA

Managing Director and Practice Lead, Advisory Services

As Advisory Services Managing Director and Practice Lead, Abby leads Nordic’s Affiliate and Implementation teams. These teams develop and implement solutions to extend Nordic’s clients’ electronic health records throughout their organization and to affiliated, merged, or acquired partners.

Abby started her career at Epic as a member of the Resolute Professional Billing implementation team. She was on the team responsible for creating Epic’s 48-Hour Install Methodology, later rebranded Community Connect, and led Epic’s first Community Connect implementations. Abby joined Nordic in 2011 as a consultant leading Community Connect projects. She founded Nordic’s Affiliate Solutions division in 2013 and was promoted to VP in 2015. In 2020, Abby was promoted to Managing Director and Practice Lead, expanding her leadership to oversee Nordic’s Implementation team in addition to the Affiliate team.

Abby graduated summa cum laude from Luther College and holds an MBA from the University of Wisconsin-Madison. She is the proud mother of two daughters and enjoys kickboxing and choral singing in her spare time. She also serves on the board of the Association for Executives in Healthcare Information Applications.

Shannon Yasseri

Managing Director and Practice Leader of Advisory Services

Shannon oversees Nordic's Performance Improvement offerings and provides executive project oversight. She served as a managing director with The Claro Group’s revenue cycle transformation practice (now a part of Nordic) since 2011. Shannon has nearly 20 years of healthcare experience and has provided management consulting services primarily focusing on revenue cycle operations to improve hospital and health systems’ financial performance, including both net revenue realization and cost reduction efforts.

Shannon’s expertise spans across the revenue continuum where she has helped organizations of all sizes ranging from sole-community providers to some of the country’s largest integrated health systems including small physician practices to large multi-specialty medical groups. Prior to joining The Claro Group, Shannon was a senior director at a large national healthcare consulting firm.

Lindsey Manzuk

Managing Director of Advisory Services - Affiliate

Lindsey has over a decade of experience helping healthcare organizations implement and extend their EHR. As the Managing Director of Advisory Services - Affiliate, she leads Nordic's Affiliate service line, advising clients on the many aspects of extending their EHR through Community Connect, mergers and acquisitions, or owned rollouts. Before joining the Affiliate team at the start of 2018, Lindsey served as implementation strategy director. In that role, Lindsey advise Nordic clients on their implementation from a leadership perspective, focusing on tools and processes that are complementary to Epic’s methodology and supporting customers from pre-implementation planning and staffing through go-live.

Prior to joining Nordic, Lindsey oversaw projects in the sales division at American Family Insurance. There she helped implement a new standard measure for sales production across all of its operating states and the corporate office. Lindsey began her career in healthcare IT with Epic, where she worked from 2008-2015. While at Epic, she supervised both enterprise and add-on installs as the implementation director and executive for several customers.

Lindsey is originally from Indiana and graduated from the University of Notre Dame in 2008 with a degree in biology.

Amy Rettler

Managing Director of Business Development - Revenue Cycle Solutions

Amy was employed by Epic from 2006-2010, working on implementations and with prospective clients. She holds certifications in Inpatient, Ambulatory, Willow and Beacon. Amy spent a year working at the Epic Europe office in Den Bosch, implementing with Dutch clients, as well as working with prospective European clients. Amy holds a B.S in Genetics and an M.S. in Medical Genetics from the University of Wisconsin-Madison.

Ian Mamminga

Senior VP of Solutions - Managed Services

Ian has served in his current role since May of 2020 after joining Nordic in February 2016 as the director of Managed Services. He draws on over 15 years of experience in healthcare IT to lead Nordic’s Managed Services team. Ian began his career as a consultant at Cerner Corporation. Over a 13-year tenure with Cerner, he also led initiatives ranging from managing consulting practices to executive leadership roles over application management. Prior to joining Nordic, Ian worked at Netsmart Technologies where he led a consulting practice and also launched and operated a managed services business.

Ian holds a degree in business administration from the University of Kansas and an MBA with a focus on health industry management, management and strategy and decision sciences from the Kellogg School of Management at Northwestern University.

John Manzuk

Senior VP of Delivery - Managed Services

John is an experienced healthcare IT manager and has served in numerous roles with Nordic since 2012. He has been Nordic's Senior VP of Delivery for the Managed Services division since May of 2020. Prior to taking on his current role, John was the VP of Consulting Services leading a growing team of practice directors and managing areas of the Consulting Services division.

John joined Nordic in 2012 as a senior consultant working at Dean/WIITTS in Madison. Prior to Nordic, he was a senior business management consultant at Scientific Commercialization. John worked for Epic from 2008-2011 as a project manager on the implementation team, specializing in Epic's Ambulatory module. He holds Epic certifications in Clin Doc, HOD, and Orders.

John has a bachelor's degree in biochemistry from the University of Wisconsin-Madison.

Andy Mueller

Senior VP of Operations - Managed Services

Andy joined Nordic’s Managed Services division in January of 2018 as director of operations. With a background in process engineering, he plays a key role in designing the processes, metrics, and management systems for efficient growth in the division.

Prior to Nordic, Andy spent the previous 14 years with Motorola, most recently as the senior manager of North America Business Operations for the business and consumer lines of radio products. At Motorola, he worked in a variety of operations, supply chain, and leadership roles where he collaborated across Motorola to design, launch, fulfill, and improve upon industry leading hardware, software, and service product offerings.

A Madison native, Andy earned his bachelor’s degree in engineering from UW-Madison and his MBA from Northwestern. He is a Six Sigma Black Belt in process development/improvement. He and his wife, Anja, live in Madison with their two young sons and two dogs.

Elizabeth Kerch-Briggs

VP of Client Partnerships

Before joining Nordic, Elizabeth was the Project Manager for a Nordic Affiliate Solutions engagement. She also spent four years as an Epic applications manager at Mount Sinai Medical Center in New York City. Elizabeth started her career at Epic in Implementation Services and holds 11 Epic certifications. She also has her PMP and ITIL certifications and graduated from the University of Wisconsin.

Mark Ostendorf

VP of Client Partnerships

Mark joined Nordic in April 2017 as VP of client partnerships for the west region, bringing with him over 12 years of experience in the health IT field. Prior to his time at Nordic, Mark worked five years for Lexmark Enterprise Software in healthcare sales, most recently serving as regional VP.

He began his career at Epic, where he worked for nearly seven years. At Epic, Mark was a member of the implementation team, specializing in OpTime and Anesthesia. He is also certified in ClinDoc and Orders.

Mark graduated from Southeast Missouri State University with a bachelor’s degree in business administration and earned his MBA from the University of Missouri. He currently resides in Kansas City.

Zack Selleck

VP of Client Partnerships

Zack joined Nordic in July 2017 as VP of Client Partnerships for the central region, bringing with him nearly 13 years of experience in healthcare IT sales. Prior to his time at Nordic, he worked for Leidos Health for a decade. There Zack served in multiple leadership roles, most recently as regional VP.

He began his career in healthcare as an accounts manager with Maxim Healthcare Services recruiting and placing healthcare professionals in a variety of clinical settings.

Zack graduated from Western Michigan with a bachelor’s degree in psychology. He makes his home in Spring Lake, Michigan with his wife Bethany and their two children. He’s an avid distance runner.

Meghan Murray

VP of Client Operations

Meghan oversees client projects, identifying new opportunities, managing quality control and ensuring high levels of customer service.

She spent over four years working for Epic implementation services from 2005-2009. She holds three Epic certifications, including HIM, ADT and Prelude. Prior to joining the home office, Meghan worked as a Nordic consultant at Bellin Health from 2011-2012.

John Pollard

VP of Marketing

JP has over 20 years of marketing experience ranging from product management roles to leadership at award-winning agencies. He has marketed for American Airlines’ SABRE division, SAP’s Germany-based services organization, and also for startups in supply chain technology and healthcare. Prior to joining Nordic in January of 2014, JP was a digital experience strategist, serving clients like Pepsico and the American Heart Association.

A native of Fond du Lac, Wisconsin, JP has a bachelor’s degree in music performance from Gustavus Adolphus College and an M.A. in English from the University of North Texas, where he also continued honing his drumming skills. When he’s not coaching the greatest team of marketers in health IT, you can find JP recording music in his studio at home, cross country skiing, or drumming with a variety of regional bands. He can also speak mostly comprehensible German if needed.

Leah Anderson

VP of Staffing Services, Talent

Leah leads the staffing division of Nordic's Talent team, which seeks out and builds relationships with candidates for consulting roles. She joined Nordic in 2015 as a candidate relations manager and oversaw the Candidate Relations department from October 2016 until moving into her current role in January 2020.

She began her career in health IT working at Epic, beginning as a staffer for the CEO. She then worked in Epic’s consultant relations department, working with third-party consulting and outsourcing firms. Prior to joining Nordic, Leah worked at Wollersheim Winery and Distillery where she managed public relations and digital marketing. Leah graduated from Middlebury College with a bachelor’s of arts in Chinese and a master’s of arts in Spanish.

Nicole Farris

VP of Staffing Services, Consulting

Nicole leads Consulting Services, managing a team of practice directors. In January 2020 her role expanded to include leading the operations and growth of the Staffing Services division. Prior to her current role, Nicole served as Senior Director of Consulting Services for two and a half years. She began her tenure at Nordic serving as a practice director for over three years, building and maintaining strong relationships with the consultants in her practice and understanding their skills, strengths, preferences, priorities and professional goals to ensure they're happy with their contracts, Nordic, and their clients.

Nicole worked at Epic from 2005-2009 as an implementer for Ambulatory and Kaleidoscope. After leaving Epic, she worked as a business analyst in the financial industry for a short time, then spent 3.5 years as an Ambulatory, Beacon and Stork consultant before joining the Nordic home office.

Nicole has a bachelor's degree in marketing from St. Cloud State University's Herberger College of Business.

Pat Hingley

VP of Cerner Solutions

Pat Hingley is an HIT leader with over 30 years of management and executive level experience in the vendor, customer, and consulting spaces. She joined Nordic in July 2019 as managing director for the Cerner practice and has held the title of VP of Cerner Solutions since January 2020. Prior to Nordic, Pat was the practice VP at Atos Digital Health Solutions Consulting, formerly Pursuit Healthcare Advisors, where she helped build the Cerner practice from the ground up.

Her experience includes over 14 years in management at Siemens Medical (formerly SMS). Pat has led implementation teams for clinical, administrative systems, PACS, RIS, and networking, and led the implementation of a multi-entity Cerner Millennium EHR at a 1,200-bed academic medical center.

In addition to her implementation experiences, Pat has also played an active role in vendor selections, help desk management, systems integration, Meaningful Use, ICD-10, and cloud projects. She has conducted multiple operational assessments and formally mentored both leaders and staff in multiple customer engagements. She has led teams that have successfully integrated and supported software applications, networks, facilities, and mission critical systems. During her career, Pat has specialized in management of organizations undergoing significant change and in building and maintaining strong customer relationships.

Pat graduated from St. Joseph’s University with a degree in healthcare administration. She lives in Valley Forge, PA with her husband Chris, a retired Army lieutenant colonel, and their two cats, Franklin and Tigger. They have three adult children, Charissa, Sarah, and Chris. Pat is active in the community, including volunteering for Drexel University’s Community Advisory Committee for Health Services Administration Programs. When relaxing, Pat enjoys needlework, sewing, and playing board games. She is an avid reader and traveler.

Kelli Eddy

Senior Practice Director (Leadership, Data & Analytics, Technical)

Kelli has been with Nordic since May 2016, serving first as a Practice Manager for the Leadership practice before taking on the role of Practice Director in October 2017 and her current role, Senior Practice Director, in January 2020. In addition to leading the Leadership practice, she now also leads the Data & Analytics/Technical and ERP practices.

Prior to joining Nordic, Kelli was with Dean Health Systems for 13 years and LinkEHR for two and a half years. At LinkEHR she was the team lead for revenue cycle.

Kelli has Epic certifications in ADT/Prelude and Professional Billing. She currently lives in Baraboo, Wisconsin with her husband and their two children, Tayt and Elyse.

Brooke Logan

Senior Practice Director (Access, Revenue Cycle, Security, Training)

Brooke has served as Senior Practice Director since January 2020 after joining Nordic in May of 2017 as a practice director. Prior to her time at Nordic, she spent two years working for Dean Health Plan in process and performance improvement. At Dean, she improved prior authorization processes from the clinics and hospitals to the health plan and helped position the clinics and hospitals to shift to a value-based reimbursement model.

Brooke began her career in health IT at Epic where she worked for over six years. While at Epic, she started on the Claims implementation team and went on to become an implementation director and a team lead. Brooke worked with the implementation services team on implementation tool creation and helped with international install planning. In addition, she helped organizations plan their Connect projects with a focus on larger hospitals and practices.

A native of Greensboro, N.C., Brooke graduated from the University of North Carolina with a bachelor’s degree in economics. She holds Epic certifications in Resolute HB, Resolute PB, HB Claims, PB Claims, Cadence/Prelude, ADT, and MyChart.

Nick Cincotta

Account Executive of Client Partnerships

Nick spent nine years at Epic leading implementation teams across the country. He spent four years assisting the sales team, helping existing and prospective Epic clients define software, implementation, and support strategies. Nick also led Epic’s Healthcare Safety Net Team, working with many of Epic’s Federally Qualified Health Center and safety-net clients.

Nick holds a BA in International Studies from the University of Chicago.

Peter Oppermann

Account Executive - Client Partnerships

Peter joined Nordic’s home office as an Account Director in June 2017 after working as a Nordic consultant since the previous year. Prior to joining Nordic, Peter held roles as director of technical sales and as manager over the customer success team at Pharmacy OneSource (Wolters Kluwer Health), where he oversaw efforts to help healthcare organizations with pharmacy surveillance and infection prevention and reporting.

Peter started his career at Epic on the implementation team, first as an Orders application coordinator and then as an implementation director. He led teams through a variety of Epic implementations including big bang system-wide installs, physician order management transitions, and application add-on projects. Peter also worked internally at Epic to develop standard key performance indicators and improve implementation process tools.

Peter graduated with a bachelor’s in mathematics and economics from Luther College and received his MBA from the Wisconsin School of Business at UW-Madison, specializing in Operations and Technology Management. He lives with his family in Madison and enjoys cycling, triathlons, and working on the family farm.

Phil Rohs

Account Executive - Client Partnerships

Phil joined Nordic in March of 2017 as a director of business development for the central region, bringing with him 11 years of healthcare revenue cycle experience. Prior to Nordic, Phil worked for Apex Revenue Technologies as well as the University of Pittsburgh Medical Center.

Phil graduated from the University of St. Thomas in Minnesota with a bachelor’s degree in communication studies. He makes his home in Madison, Wisconsin with his wife Sara and their two boys, Hunter and Dylan. He’s an avid fly-fisher and practices Brazilian ju-jitsu.

Jake Aleckson

Director of Strategic Solutions, Population Health

Jake Aleckson joined the Nordic home office as the manager of Optimization Solutions in March of 2017 after four years as a senior consultant for Nordic. He was promoted to director of Population Health in August 2018. He has over 10 years of healthcare IT and project management experience. Jake brings experience with a focus on strategy and implementation of Epic tools to support population health initiatives.

Highlights include project management of a multi-faceted Healthy Planet implementation, development of disease registries, risk stratification, data and analytics, patient engagement, affiliate connection, and the workflows supporting care coordination. In a recent innovative effort to leverage Medicare’s Chronic Care Management program, he used Epic’s Healthy Planet module to improve clinical outcomes and care coordination at a Wisconsin Hospital System.

Jake also holds Epic certifications in EpicCare Ambulatory, Reporting Workbench, Inpatient Orders, Decision Support, and MyChart. He graduated from Winona State University with bachelor’s degrees in business administration and management information systems.

Sara Alvarez

Account Director - Client Partnerships

Sara has been at Nordic since early 2016. In July 2018 she joined the Client Partnerships team as an account director. She is responsible for current and new client relationships in the southeast, focusing on identifying new opportunities and customer satisfaction. Previously at Nordic Sara oversaw the Managed Services application support teams as a service delivery manager and a team lead.

Sara worked at Epic for four years as a team lead for the Cadence, Prelude, and Referrals implementation teams. For six years post-Epic, she managed the implementation team responsible for rolling out eClinicalWorks to a 700+ independent physician group in Houston.

Sara graduated cum laude from Rice University with a bachelor’s in psychology. She currently resides in Houston with her husband and two children.

Bridget Bell

Account Director - Client Partnerships

Bridget joined Nordic in August 2016 on the Consulting Services Ancillary Clinicals team. She worked as a practice manager and then practice director for OpTime, Anesthesia, Radiant, Cupid, Willow and Beaker. In January 2019, Bridget moved into her current role as account director on Nordic’s Client Partnerships team. Bridget is passionate about relationships and loves the creative challenge of finding a win for all parties in each situation.

Prior to joining Nordic, Bridget worked for six years in local government for Dane County Human Services, most recently as the administrative manager over the Division of Economic Assistance and Work Services. Bridget maintains strong ties to the community in working with the Rape Crisis Center of Dane County, where she has acted as a bilingual on-call advocate for over six years.

Bridget began her journey into the Epic world in 2007 when she joined the Beaker (then EpicLab) team as an implementer. During her time at Epic, she worked on the model system, supported some of the pioneer Beaker customers, performed Beaker demos for new and prospective clients, and served as a workflow/clinical SME. Prior to joining Epic, Bridget worked in hospital laboratories for five years as a laboratory assistant and phlebotomist. This clinical experience served her well during her time at Epic and continues to prove meaningful in understanding client needs and solutions from both a clinical/end user and Epic/EHR standpoint.

Originally from Massachusetts, Bridget is now happy to call McFarland, Wisconsin her home. She has a bachelor’s degree in biology from the University of Wisconsin-Oshkosh and completed one year of medical school at the University of Wisconsin School of Medicine and Public Health.

Sheryl Berndt

Practice Director (Outpatient Clinicals)

Sheryl leads the outpatient clinicals practice at Nordic and has more than seven years of healthcare IT experience. In her six-plus years at Epic, she worked as a Cadence trainer, Hospital Billing trainer, and training project manager. She was the application coordinator for an Access install. Sheryl spent an additional year and a half consulting on Epic projects as a training manager.

Sheryl is certified in Cadence, ADT/Prelude, Referrals, HIM, HOD, PB, HB, and EpicCare Ambulatory and received her B.A. from DePaul University.

Stefanie Bryson

Account Director - Client Partnerships

Stefanie is responsible for current and new client relationships, focusing on identifying new opportunities and customer satisfaction. She started her career at Epic, spending 10 years working on implementations and providing demonstrations of the software to prospective clients. Following her time at Epic, she worked as a liaison between clients and software engineers for a Madison-based clinical research software company. Stefanie has a BA in marketing from the University of Wisconsin-Whitewater.

Kelli Cameron

Director of Talent

As Director of Talent, Kelli is responsible for leading a team of recruitment professionals, developing career advancement opportunities, and creating strong pipelines of diverse candidates. She partners closely with Nordic’s teams to recruit the best candidates and provide them with a positive and seamless candidate experience.

Prior to Nordic, Kelli spent five years at Mercy Health System, where she was Director of Provider Recruitment and Retention, working with physicians, certified registered nurse anesthetists, and practitioners. Kelli has focused her career on the dynamics and connections of people with opportunities and our communities, including roles at Johnsonville, American Family Insurance, Rotary Botanical Gardens, Blackhawk Technical College, and University of Wisconsin-Madison.

Kelli is a Senior Certified Professional of the Society of Human Resource Management. She earned a bachelor’s degree from Iowa State University and a master’s in adult education from Purdue University. She is currently pursuing a Ph.D. in organizational leadership from Concordia University Chicago. Outside of the office, Kelli enjoys gardening, traveling, and volunteering in her hometown of Janesville, WI.

Sarah Colton

Account Director - Client Partnerships

Sarah joined the Client Partnerships team as an Account Director in February 2017 after working as a Nordic consultant supporting clients with implementations, upgrades, and optimization projects. She started her career at Epic as an implementation project manager on the Patient Access team and holds certifications in Grand Central, Prelude, Cadence, and Welcome. Following her time at Epic, Sarah worked as a product manager and project manager for Seattle-based healthcare startups, working on projects that ranged from development of API-based integrations with EMRs to opening primary care clinics.

Sarah currently resides in Seattle and makes trips back to the Nordic home office in Madison. She holds a bachelor’s degree in anthropology from Whitman College in Walla Walla, Washington.

Courtney Condon

Account Director - Client Partnerships

Courtney joined Nordic in July 2017 as director of business development with a focus on the southeast and west regions. He brings with him nearly two decades of experience in consulting and consulting sales, 12 of them in healthcare IT.

Before Nordic, Courtney was the VP of sales for Catalyst Healthcare Advisors for over a year. For 10 years, he sold healthcare IT consulting solutions for MaxIT Healthcare and Leidos, finishing his tenure with Leidos as area vice president for the southeastern U.S. In addition, he has experience as a sales representative with Schering Plough (now Merck). Courtney began his career as a management consultant, working over five years with Oracle and a year with Indianapolis-based Acuite Consulting Solutions.

Courtney graduated from Indiana University with a bachelor’s degree in Spanish and a minor from IU’s Kelley School of Business. He currently lives in Indianapolis with his wife, Sarah, and their two children.

Kevin Erdal

Director of Strategic Solutions, Data & Analytics

As director of Data & Analytics, Kevin works to help expand Nordic’s internal team to continue to be a strategic partner to clients. He works directly with clients to help build strategic solutions, and in some cases build out their existing teams to support analytical needs, cloud strategies, and data governance solutions.

Kevin joined Nordic in May of 2019 after nine years working extensively in data analytics and reporting at Mayo Clinic, most recently as service delivery manager within Mayo’s unified data platform section. In that role, he managed a team of ETL developers integrating data from multiple EHRs, built the IT function to support data governance, and led the build out of the ACO data environment. In his time with Mayo, Kevin also served as lead analyst/programmer, taking on the responsibility of Cogito project manager for Epic implementation and leading a team of report developers across the health system. He began his tenure at Mayo as a report developer for both clinical and revenue cycle, primarily supporting operational reporting needs and general application support.

Kevin graduated from Winona State University with a degree in management information systems. He holds Epic certifications in Cogito Project Management, Reporting Workbench, and Radar. He also has experience with Clarity and Caboodle. Additionally, he holds the Millennium Fundamentals certification from Cerner, Project Management certifications from Mayo Clinic, and is a Silver Mayo Quality Fellow. In his free time, he stays active by playing basketball, volleyball, golf, and softball. He and his wife also stay busy chasing their two young daughters.

Katie Gray

Account Director

Katie is a Registered Nurse with over 20 years of healthcare experience. She joined Nordic as a senior consultant in February 2016 and spent three years as a service delivery manager with the Managed Services team before moving into her current role in early 2020.

Katie worked at Epic for three years as an Ambulatory analyst and implementation manager and team lead. Following her tenure at Epic, she transitioned to Sutter Health, where she kicked off the multi-region Ambulatory implementation project. She and her team developed the standard implementation rollout strategy and five-year strategic plan, for their large affiliate groups that spanned both Northern and Southern California.

Since that time, she has consulted as a special projects coordinator, working on a variety of projects including Epic optimization, IMO, gap analysis, Epic conversions, and lab integration. Katie holds Epic certifications in Ambulatory, OpTime/Anesthesia, Beacon, and Order Transmittal. She currently lives in Austin, Texas.

Lauren Griessmeyer

Director of Strategic Solutions, Training

Lauren oversees Nordic's training offerings for clients. She officially moved into her current role in 2018 after serving as practice director since 2014. As a practice director, Lauren headed a team of consultants working with Training, Beaker, and Willow. Before joining the home office, Lauren was a Nordic consultant fulfilling the training manager role at the University of Arizona Health Network. She was an Epic employee from 2006-2011, where she was a trainer for Orders, Order Transmittal and Willow classes and also a training project manager. After leaving Epic, she co-owned and operated Race Day Events, LLC with her husband Ryan.

Lauren is Epic certified in Clin Doc, Orders, Willow, Ambulatory, Beacon, Order Transmittal, and Decision Support. She has a bachelor’s of science in cognitive psychology and a master’s of science in cognitive neuroscience from the University of Kansas. An avid runner, she has completed four Ironman Triathalons.

Leanna Hester

Director of Strategic Solutions, Optimization

Leanna joined the Nordic home office as Director of Optimization Solutions in July 2018 after five years working as a Nordic consultant. She leads development and execution of Optimization Solutions, working with clients to make their systems more efficient and supportive of their organizational goals. Leanna brings with her 14 years of healthcare experience and is passionate about helping healthcare systems support the business of patient care with her IT expertise and a nursing background.

She began her career in healthcare working as a nurse at the University of Pittsburgh Medical Center and then with the University of Maryland Medical System. She entered the world of health IT as a Cerner trainer at UMMS, then transitioned to the Epic team. Leanna has eight years of experience working with Epic, including system and workflow optimization, program management, implementation, upgrades, and affiliates and acquisitions.

Leanna is an RN, graduating with a bachelor’s of science degree in nursing from Waynesburg University in Pennsylvania. She is certified in Clin Doc, Procedure Orders, Healthy Planet, and Clarity: Inpatient.

Treena Hoffman

Account Director - Client Partnerships

Treena has a background in entrepreneurship and healthcare. Early in her career, she started a small business enterprise and successfully ran the operation for a decade. Attracted to start-up companies, Treena joined Nordic in September 2011, its second year of existence. During her Nordic tenure, Treena has held many roles, all of which have allowed her to apply her passion for helping healthcare organizations.

In her current role, Treena is an Account Director on our Client Partnership team in the central region. She applies her passion for nurturing relationships and her creative and strategic nature to serve Nordic’s client partners’ needs across the Nordic solutions and staff augmentation continuums.

Treena has a bachelor’s degree in psychology from the University of Wisconsin–Madison. She currently holds the director of education position with the HIMSS Wisconsin Chapter board and is an active community member, volunteering with Tri 4 Schools and the Madison West High School football program.

Lindsay Hudson, PMP

Account Director - Client Partnerships

Originally from Minnesota and a proud UW Badger, Lindsay serves Nordic’s client partners in the northeast. She joined Nordic in 2013 and was instrumental in establishing the operational processes and technical infrastructure to support Nordic’s clients and employees, directing Nordic’s project management office and administration/facilities teams. She has also served as Nordic’s HIPAA privacy officer. Lindsay is passionate about organizational transformation and the importance of strong operational engagement and leadership through all stages of an IT effort.

With a background in marketing and event management, Lindsay’s healthcare IT career began in 2005 at Epic where she spent over six years on the implementation team, starting in Inpatient Clinical Documentation and maintaining nine Epic certifications. At Epic, she focused on implementation executive and director roles, was a team lead, and oversaw project management training for implementation services. She collaborated with the training team to establish the initial, formal super-user training program and consulted with clients on go-live and change management strategies.

Lindsay and her husband relocated their family to the Twin Cities area from Madison in 2018. She enjoys singing, theater, travel, and learning from and laughing with her young kids.

Scott Isaacson

Director of Strategic Solutions, Affiliate

Scott has 10 years of Epic experience, including implementation, optimization, mergers and acquisitions, and Connect methodology. He began his career at Epic in technical services for the HIM application. After working briefly in the insurance industry, he joined the UW Hospital and Clinics ambulatory implementation team as a full-time employee. Scott started consulting in 2012 as the ambulatory project manager at the University of Arizona Health Network. Following the completion of the project, he joined Nordic in 2014 and worked on numerous Optimization Solutions and Affiliate Solutions projects before joining the home office in November 2015. He is certified in EpicCare Ambulatory and MyChart and has a bachelor’s of science in business administration from Michigan Technological University where he majored in management information systems. Scott also holds a master’s certificate in project management from UW-Madison.

Carrielee Koole

Director of Strategic Solutions, Affiliate

John Lanari

Solutions Director - Managed Services

John has over 10 years of experience leading HIT initiatives. He joined Nordic as a senior consultant in 2017, leading cutover across multiple hospitals and clinics for more than 200 applications before moving into his current role.

John began his career at Epic, leading inpatient implementations, developing training programs, and supporting sales. He holds 10 Epic certifications including Ambulatory, Inpatient, HIM/Identity, and ancillary applications. Before joining Nordic, John worked for over four years at Zynx Health, where he directed implementation, informatics, and integration teams; chaired product governance and innovation labs; coached Agile practices; and led evidence-based practice improvement initiatives with over 75 organizations.

John holds degrees from the University of Wisconsin-Madison.

Katie Lary

Solutions Director - Managed Services

Katie has over a decade of healthcare experience ranging from nursing to nutrition to EHR implementation. Since January 2020 she has served as Solutions Director. Prior to her current role, she served as a service delivery manager, overseeing Nordic’s support of Managed Services clients. Katie joined Nordic in 2017 as a senior consultant, working as an Epic program manager.

She began her career as an outpatient nurse in internal medicine and pediatrics and as a dietitian in a rehab facility. Katie joined Epic in 2010 and focused on large, multi-hospital implementations as both a project manager and a clinical lead. After her time at Epic, she worked as an implementation team manager at National Decision Support Company, implementing clinical guidelines for imaging studies and the National Choosing Wisely campaign.

Katie earned a bachelor’s degree in nutrition and dietetics with an emphasis on food science from the University of Wisconsin-Madison. She holds Epic certifications in EpicCare Ambulatory, EpicCare Inpatient, and Order Transmittal and also a Level 3 certification in wine and spirits from the Wine & Spirits Education Trust in London. In her free time, Katie enjoys all outdoor activities as well as studying winemaking.

Lauren Piazza

Director of Strategic Solutions, Affiliate

Lauren joined the Nordic home office in August 2017 as the director of Affiliate Solutions. She has over eight years of Epic experience and has worked on multiple Community Connect and M&A projects. Most recently before joining the home office, Lauren was a project manager with Nordic on a major Connect project for a university hospital system.

Lauren holds Epic certifications in EpicCare Ambulatory, Clin Doc, Orders, and Bridges.

Originally from the Chicagoland area, Lauren currently resides in Chicago. She graduated from the University of Illinois with a degree in community health with a concentration in health planning and administration and a minor in communication.

Eric Pennington

Director of Strategic Solutions, Data & Analytics

Eric is Nordic's director of Data & Analytics. Eric joined Nordic’s Data & Analytics team in August 2017 in the role of services delivery manager, helping with the development and execution of Nordic’s analytics solutions. Prior to Nordic, he worked for over two years at Qlik where he led the Healthcare Solutions and Strategy practice and oversaw strategic partnerships in healthcare.

Eric has four years of experience working for Epic. There he began in Hospital Billing implementation. He got his start in data when he assumed ownership of the extract framework, then became one of the first members of the Cogito team. Eric designed and managed the implementation and integration strategy for Epic’s Cogito Data Warehouse and was also a member of the Healthy Planet leadership team.

He earned a bachelor’s degree in finance from Boston University. He has been a guest lecturer at BU’s School of Public Health. Eric lives in Madison, and in his free time, he enjoys music, mountaineering, and mathematics.

Scott Rossignol

Director of Strategic Services, Data & Analytics

Stephanie Ruesch

Account Director - Client Partnerships

Stephanie joined Nordic in November 2019 as an Account Director on the Client Partnerships team, bringing with her an attitude of service and creative collaboration. Her 25+ years of diverse practice in the healthcare industry has provided a solid foundation for listening and analyzing healthcare organizations’ changing needs. She is responsible for understanding her customers’ challenges, maintaining their happiness, and finding innovative solutions to achieve their EHR and business operations goals to help improve outcomes.

Prior to joining Nordic, Stephanie began her consulting journey with Validus Consulting (aka Leidos Health), where she worked for 10 years. She led various implementation projects and guided executive committees to make decisions and resolve clinical challenges. As the market moved beyond EHR implementation, Stephanie focused her efforts internally on performance improvement and growth initiatives, developed standards and quality assurance processes, assisted corporate strategy discussions, and launched training programs.

She joined Epic during its formative years in the ’90s and, over the next nine years, took on several roles that enabled her to develop her healthcare knowledge and professional skills. These included sales administration, project management trainer, patient access implementation, full EHR project oversight and customer happiness, business development, and application team and division leadership.

Stephanie graduated from the University of Wisconsin-La Crosse with a bachelor’s degree in psychology and minor in French, completing her core business requirements to begin her MBA at UW-Oshkosh. She is a Wisconsin native who resides near Madison with her husband and three kids.

Andrea Schmeichel

Director of Strategic Solutions, Affiliate

Andrea joined Nordic in 2016, bringing with her 15 years of experience in healthcare IT. She has seen the industry from all angles: as a vendor, a consultant, and as part of a healthcare delivery system. Andrea spent nearly nine years at Epic where she held multiple implementation executive roles leading some of Epic’s largest enterprise implementations. For the last two years of her tenure at Epic, Andrea worked at the Epic Europe office in the Netherlands where she led the first multi-hospital implementation of the Dutch enterprise record. Prior to joining Nordic, Andrea worked with physician informaticists at Kaiser Permanente NW and as the Director of Operations for Providence Health & Services’ Community Connect program, one of the largest in the country. She holds bachelor’s degrees in biology and German from Earlham College and an MBA in operations management from the University of Wisconsin-Madison.

Amanda Smith

Director of Client Operations

Amanda Smith joined Nordic in 2014 after consulting for almost two years as a project manager. Prior to consulting, Amanda spent over four years at Epic as an implementation coordinator and project manager implementing Epic’s Health Information Management (HIM) applications. She also worked on Epic’s Foundation System team as a lead application manager, mentored new Epic application coordinators as a supporting application manager, and directed the HIM and Identity Forum in 2010. Amanda has a B.S in Mathematics and Art from the University of Wisconsin-Madison.

Chad Stanek

Solutions Director - Managed Services

Chad joined the Managed Services team in early 2018 after seven years as a senior consultant with Nordic. In his time with Nordic he has worked on a variety of OpTime and Resolute Hospital Billing projects, assisting customers with implementations, optimizations, roll-outs, and upgrades.

Chad began his career in healthcare at Epic, where he worked in quality assurance, implementation services, and sales for over 3 years. He is certified in Orders, OpTime, and Resolute Hospital Billing. Following his time at Epic, Chad was a business analyst and project manager for Perceptive Software. There he focused on developing and refining a healthcare-specific implementation methodology.

Chad holds a bachelor’s degree in applied sciences from Maranatha Baptist University in Watertown, Wisconsin.

Kayla Stutzman

Practice Director (Inpatient, OpTime, Anesthesia, Radiant, Cupid)

Kayla joined Nordic in October 2019 as Practice Director. She leads the inpatient clinicals practice of consultants.

Prior to Nordic, Kayla worked at CUNA Mutual Group in Madison, where she helped implement process improvements and system enhancements in the wealth management space. In seven years working for Epic, Kalya implemented HIM, EpicCare Link, and Beaker. She served as implementation director and a team lead and worked on international install planning.

Kayla graduated from the University of Wisconsin with a bachelor’s of business administration in marketing. As a student-athlete, she was a member of the Badgers track & field team. Kayla is a National Academy of Sports Medicine (NASM) Certified Personal Trainer (CPT) and a fantasy literature enthusiast. She and her husband Brian have a full house with twins, Austin and Denna, as well as their Shiba Inu, Elsa, and two Bengal cats, Jasmine and Belle.

Christie-Lee Wallace, PMP, ITIL

Account Director - Client Partnerships

Christie-Lee Wallace has more than 10 years of project management experience, including over seven years at Epic. She specializes in Revenue Access areas, and is certified in Cadence, Prelude, ADT, Welcome, Referrals and Benefits Engine. Prior to joining Nordic, she provided remote support for two Epic clients. Christie-Lee is certified in PMP® and ITIL®. She has a Bachelor’s degree in Marketing from the University of Wisconsin-Whitewater.

Jana Breen

Talent Manager

Jana joined Nordic in May 2015 . She supports Nordic’s strategic engagements by managing the relationships with Nordic’s leadership practice candidates, staffing for a variety of project management, program management, director, and interim C-suite level roles. Jana’s role leverages her passion for candidate experience and creative strategy and has allowed her the opportunity to develop lasting relationships with the most talented healthcare IT professionals.

Jana graduated from Columbia College Chicago with a bachelor's degree in arts management. Prior to joining Nordic, Jana worked many years for both for-profit and non-profit arts organizations in the Chicago area, in addition to five years as the customer service manager for a cycling vacations company, Trek Travel.

Outside of Nordic, Jana enjoys art, travel, and exploring Madison with her two children.

Gwen Cantarera

Senior Manager of Sales Operations - Cerner Solutions

Gwen joined Nordic in July 2019 with over 13 years of experience in healthcare IT consulting. She has helped successfully grow brands from start-up to profitable sale as a collaborative and personable team member. Most recently before her time with Nordic, Gwen was the Director of Marketing and Communications for Atos Digital Health Solutions Consulting.

Gwen lives about in Wilmington, DE with her husband and kids. When she isn’t shuttling kids between school, T-ball, ballet, and swim lessons, Gwen spends her time traveling and volunteering for her alma mater as well as The Delaware Contemporary, and several other local non-profits.

Natalia Chebikina

Senior Manager of Strategic Solutions, Affiliate

Kellyn Epping

Senior Account Manager

Kellyn has served in her current role as senior account manager since October 2019. She joined Nordic as a practice manager in December 2016 and managed a practice of consultants specializing in Beacon, Willow, Beaker, Home Health/Hospice, or Health Planet applications.

Kellyn began her career at Epic, where she worked for over three years. While at Epic, she was a member of the Beacon Oncology Implementation team and worked on several projects including the University of Utah inpatient and ancillary add-on, UCLA upgrade, Lahey Health big bang install, and the Foundation System NCCN protocol build.

Kellyn left Epic in 2015 to embark on a seven-month international journey, visiting 24 countries around the globe. Upon her return to the States, she worked for a Madison health IT startup, Gamefi, supporting Quality Assurance/testing initiatives and product development before joining Nordic.

A native of Washington, Pa., Kellyn graduated from the University of Pittsburgh with a bachelor’s degree in health information management. She is a Registered Health Information Administrator. In her free time, in addition to traveling, she enjoys experimenting with new recipes, watching movies, and spending time with her husband, Chris, and her dog, Weston.

Monica Francois

Senior Account Manager

Monica joined the Nordic team in October 2018 as an Account Manager on the Client Partnerships team. She partners with three Account Directors to support our clients in the Central Region.

Prior to Nordic, Monica was UW Credit Union’s Human Resources Intern as she studied for her BAA at UW-Whitewater. In her free time, Monica enjoys baking and seeing her favorite bands perform live. Most summer weekends she can be found at her family cabin in northern Wisconsin.

Ann Garvin

Senior Manager of Strategic Solutions, Affiliate

Benjamin Maultsby

Senior Manager of Strategic Solutions, Affiliate

As a Senior Manager on the Affiliate Solutions team, Ben works to enable sales opportunities, support solution development, and ensure exceptional solution delivery to Nordic’s Community Connect, M&A, and other strategic solutions clients. He joined Nordic as a Consulting Services Project Manager in August 2015 and has served in his current role since September 2019.

Prior to joining Nordic, Ben worked for MBA HealthGroup, where he served as an analyst, project manager, and management consultant supporting Allscripts and Epic clients with implementation services. He has also served as an independent business management consultant providing advisory services to mid-sized medical practices focused on data-based strategic decision making and IT implementation.

Ben is a certified PMP and Six Sigma Green Belt. He earned his bachelor’s degree at Wofford College and an international master’s of business administration from the University of South Carolina’s Darla Moore School of Business. He and his wife Kristina live in Charlotte with their son, Wells, and their King Charles spaniel, Huckleberry. In his free time, Ben enjoys fly fishing in the mountains and coastal waters, live music, sound engineering, and golfing.

Vanessa Raffio

Senior Manager of Strategic Solutions, Affiliate

Stephanie Shadiow

Senior Manager of Strategic Solutions, Affiliate

Stephanie joined Nordic in June 2018 as a senior manager on the Affiliate Solutions team and brings over 15 years of Epic experience. She is skilled in Community Connect and affiliate partner extensions, pre-implementation planning, implementation leadership, and optimization. Prior to joining Nordic, she spent five years at Impact Advisors where she led affiliate implementations.

Stephanie is certified in EpicCare Ambulatory, Beacon Oncology, EpicCare Inpatient Clinical Documentation and Nurse Triage.

Susan Sitarchuk

Senior Manager of Recruiting and Consulting Services - Cerner Solutions

Susan joined Nordic's Cerner Solutions practice in July 2019, brining with her 12 years of experience recruiting in the healthcare IT consulting space. Prior to Nordic, she worked as a Managing Recruiter for Atos Digital Health. Susan started her career at SMS/Siemens gaining experience in implementations, project management, and account management.

Susan lives in Malvern PA, near Philadelphia. She is a fitness and wellness enthusiast and enjoys spending time with her two adult children, family, and friends.

Lindsay Skeie

Senior Account Manager

Lindsay joined the Nordic team in October 2019 and serves as Senior Account Manager for the West Region, partnering with Nordic clients to identify solutions and drive results. She started her healthcare IT career at Epic, primarily supporting EpicCare Inpatient and Stork.

After nearly four years at Epic, Lindsay pivoted to the financial services industry, holding various roles at CUNA Mutual Group. She also pioneered and supported a number of diversity, equity, and inclusion initiatives during her time with CUNA Mutual Group.

Lindsay graduated from Wartburg College in Waverly, Iowa, majoring in writing and minoring in political science. She currently lives with her family just a few miles from the farm where she grew up.

Sarah Bomkamp

Talent Partner

Sarah joined Nordic in October 2018, focusing on finding and building relationships with candidates for consulting roles in the Tech, Data & Analytics, and Training practices. Prior to joining Nordic, Sarah worked as a senior technical recruiter for TeamSoft, an IT staffing firm. There she sought out qualified candidates to fill contract and direct hire opportunities in the IT industry.

In her spare time, Sarah enjoys cooking, traveling, and camping, as well as spending time with her husband, their son, and their dog, Sushi. A graduate of Carthage College in Kenosha, WI she majored in communications with a minor in public relations.

Rhian Bucholz

Talent Partner

Rhian joined Nordic in August 2018. In her role, she learns about the strengths, experiences, and preferences of consultants in the Clinical Ancillary practice, specifically with Willow and Beaker, in order to connect them with meaningful opportunities here at Nordic. Prior to joining the team, she worked for over three years in career services at Indiana University where her focus was on recruiting, employer relations, and advising. During this time, she coached and taught hundreds of students to help them realize their full potential, created a corporate partnership program for the career office to increase revenue, and coordinated all aspects of on-campus recruiting.

Before starting in career services, Rhian's career began in the arts. She holds a degree in arts management from Indiana University. She worked as a board member at a local dance studio and as an administrator at the renowned IU Jacobs School of Music.

Originally from England, Rhian has found her new home in Madison with her husband, Derek. In her spare time, you can find her immersing herself in the arts, exploring the outdoors, or traveling the world.

Emily Cassens

Practice Manager (Revenue Cycle)

Lisa Dietrich

Practice Manager (Inpatient Clinicals)

Betsy Folbrecht

Practice Manager (OpTime, Anesthesia, Radiant, Cupid)

Betsy has over a decade of experience working in healthcare and has been with Nordic since March 2020. She serves as Practice Manager for Nordic’s OpTime, Anesthesia, Radiant, and Cupid practices. In her role, Betsy builds relationships with consultants to help place them with the opportunities that best meet their strengths, career goals, and personal preferences.

Before joining Nordic, Betsy worked for 10 years with SSM and Dean Medical Group. Her experience there included working as an exercise physiologist in cardiology and then as a clinical manager. She then moved to Stoughton Hospital, where she was Specialty Physician Clinic Manager overseeing outpatient operations in surgical specialties, urgent care and complimentary medicine. Betsy also served six years in maintenance operation control with the United States Air Force.

Betsy graduated from UW-Whitewater with a bachelor’s degree in health and human performance and a master’s in professional development and health and human performance. She’s an active member of the American College of Healthcare Executives and its leadership development program. In her free time, she enjoys spending time with family and friends, outdoor activities, Wisconsin sports, and visiting Door County. She and her husband Chris live in Stoughton, WI with their son, Graham, and their Yorkie, Buddy.

Brian Gammon

Manager of Strategic Solutions

Brian is a board-certified informatics nurse specialist. He joined Nordic in December 2019, bringing another clinician perspective to the organization. Brian is passionate about improving the lives of clinicians and patients and works with Nordic clients to help them unlock insights from mountains of data to make better decisions that will improve patient care delivery.

Before joining Nordic, Brian spent two years leading the development and implementation of a nurse staff scheduling platform inside a digital incubator at Siemens. Prior to that, he was the ClinDoc/Stork team lead and a sepsis program coordinator at El Camino Hospital in Mountain View, CA. Brian was clinically trained in intensive care nursing, specializing in cardiac surgery patients.

He has a BS in physiology from Michigan State as well as a BSN and master’s degree in nursing informatics from Duke. On a personal side, Brian loves skiing, playing golf, watching college football and basketball, and enjoying great craft beers. He currently lives in San Jose with his wife Paige, their daughter Katherine, and Great Dane puppy Savee (pronounced ‘Savvy’).

Kate Gomez

Practice Manager (Ambulatory, Ambulatory Specialties, Web Apps)

Kate joined Nordic in May 2013 and held roles with both the finance and candidate relations teams before taking on her current role as a practice manager in October 2018. As practice manager for the training team, she partners with Nordic’s consultants to understand their preferences and professional goals in order to align them with consulting opportunities that reflect their unique experiences.

Prior to working at Nordic, Kate practiced massage therapy for 10 years. Outside of work, Kate enjoys traveling, Wisconsin basketball, reading, eating tacos, and spending time with her two children.

Jaime Gullick

Talent Partner

Jordan Hart

Talent Partner

Jordan joined Nordic in August 2019. She enjoys building and maintaining meaningful relationships with Nordic’s leadership practice candidates. She works with teams across Nordic to help build strategic and creative solutions for our staffing needs.

Prior to Nordic, Jordan worked in talent acquisition for SSM Health in Madison for over three years. She graduated from Point Loma Nazarene University in San Diego with a degree in managerial and organizational communication. Jordan left California to move to Madison in 2014, and shortly before joining Nordic, she and her husband bought a house in Madison. Jordan enjoys spending weekends up north at her cabin in Minocqua, Wisconsin.

Dillon Jensen

Talent Partner

Dillon joined Nordic in May 2019. In his role, he finds and connects with ERP and Epic Training candidates and consultants to build strong relationships in the market and help to place them in the role that is right for them.

Prior to Nordic, Dillon was a technical recruiter at Aerotek in Madison, where he recruited software and electrical engineers for local and national job opportunities. Dillon graduated from the University of Wisconsin-Whitewater with a bachelor of business administration degree and a minor in political science. Outside of the office, he enjoys attending sporting and live music events and spending time with friends, family, and his black lab, Pepper.

Kathleen Klein

Practice Manager (Data & Analytics, Technical)

Kathleen joined Nordic in June 2017 and manages consultants in the Data & Analytics and technical practices. During her time at Nordic, she has managed consultants within other practices including training, Radiant, and Cupid. She spent five years at Epic as an EpicCare Ambulatory trainer and holds an EpicCare Ambulatory certificate.

Prior to joining Nordic, Kathleen spent a year at Vitalize (now a part of Leidos) as an Ambulatory specialist and Community Connect analyst for their ambulatory clinics and also mentored their project team. She was with Vonlay (now a part of Huron Consulting Group) for three and a half years working in a variety of roles.

Kathleen graduated from the University of New Hampshire with a bachelor's degree in business administration with a specialization in management and supervision.

When she’s not working, Kathleen enjoys spending time outdoors with her husband, son, and black lab. Together they hike, backpack, bike, garden, and take care of their chickens.

Jamie Sue Knight

Practice Manager (HIM, Training, Radiant, Cupid)

Jamie Sue Knight manages the HIM and training practices and is certified in all major revenue and access applications. Prior to joining the home office, she was a Nordic consultant at UnityPoint Health in Des Moines where she worked as a Cadence, Prelude, and ADT Instructional Designer then at Montefiore Health System in New York as a professional billing analyst. Jamie Sue worked at Epic for three years as a PB trainer. After leaving Epic, she coordinated a CRM rollout for financial advisors at credit unions across the country.

A native of Hartland, Wis., Jamie Sue holds a bachelor’s of arts in music education from Luther College and a master’s of arts in education/administration from the University of Phoenix.

Nicole Liederbach

Talent Partner

Munaf Noorani

Manager of Strategic Solutions, Optimization

As manager of Optimization Solutions, Munaf is responsible for the development and delivery of Nordic’s optimization offerings. Munaf has over six years of experience ranging from EHR development and implementation to data analysis and regulatory compliance work. Prior to joining Nordic, he worked as an analytics consultant for Accenture and an Epic consultant for BlueTree Network. Munaf began his career in health IT working for Epic where he implemented and developed OpTime and assisted the sales team with international sales. He is certified in OpTime, Anesthesia, and Server Tech.

Following his time at Epic, Munaf worked at a big four consulting firm in advanced analytics with financial institutions. He has held leadership positions on projects at financial institutions to assist in the use of data analytics to meet audit, compliance, and financial crimes detection guidelines and has also led development teams to implement new processes and platforms. Munaf is an expert in multiple technological stacks with diverse experience in utilizing technology and analytics in multiple industries.

Munaf earned a master’s degree in data science, specializing in predictive analytics from Northwestern University and holds a bachelor’s degree in economics from Emory University. Currently based in San Diego, Munaf is an avid Atlanta sports fan and enjoys basketball, golf, and traveling.

George Pappamichiel

Practice Manager (Clinicals)

George joined Nordic in October 2019 as Practice Manager for the Epic clinical applications. In his role, he manages relationships with consultants specializing in Beacon, Beaker, Healthy Planet, Home Health, Hospice, and/or Willow.

Prior to Nordic, George worked with Robert Half, where he was a Senior Recruiter for IT consultants. George began his career in health IT at Epic, where he worked for two years in quality assurance on the Orders team. He holds certifications in EpicCare Inpatient, ClinDoc, and Order Transmittal.

George graduated from Carroll University with a bachelor’s degree in athletic training. He earned his master’s in Higher Education Administration from North Park University in Chicago. In his spare time, he enjoys playing volleyball, board games, and Dungeons & Dragons. In an eventful fall, he and his wife were married just a few weeks before he joined the Nordic team.

Siobhán Reynolds

Practice Manager (Access, Tapestry, Security)

Siobhán manages Nordic’s practice of consultants specializing in Access, Tapestry, and Security applications. She has over a decade of healthcare IT experience, including four years at Epic implementing Cadence at large hospital groups, over a year implementing pharmacy surveillance interfaces, and four years consulting at various healthcare organizations. On her final consulting contract, Siobhán stepped in as the interim director of patient access for a critical access hospital in the midst of an Epic implementation. There she helped convert operations from a less efficient decentralized scheduling model to an integrated, centralized prior authorization and scheduling department.

She is Epic certified in Cadence and Tapestry and holds degrees in secondary education and geology and a minor in Spanish from UW-Oshkosh. Find her on LinkedIn.

Sam Rusch

Talent Partner

As a Talent Partner, Sam recruits talented people to join Nordic’s Managed Services team within the revenue cycle and access areas. He joined Nordic in February 2020 with five years of professional recruiting experience.

Prior his time with Nordic, Sam worked for three years as a full life-cycle recruiter with Amazon Books. He also has experience as a recruiter for an IT staffing firm.

Sam graduated from Viterbo University in La Crosse, WI with a degree in biology. Outside of the office, he and his wife Kelsey both love the outdoors and enjoy hiking, camping, and snowshoeing Up North. Originally from Stoughton, WI, Sam is a big Wisconsin Badgers sports fans.

Katie Schmidlkofer

Account Manager

Katie’s been with Nordic since 2013, when she moved back to her hometown to join the team as Nordic’s first official office manager. She’s been on the client team serving as an Account Manager since early 2015 and really enjoys working with her clients in the East.

Prior to joining Nordic, Katie worked in quality assurance and regulatory compliance at a pharmaceutical company just north of Milwaukee. Katie attended the University of New Orleans prior to Hurricane Katrina and moved back north to finish her bachelor’s degree in social work from the University of Wisconsin - Milwaukee.

In her free time, Katie enjoys watching Badger football, traveling to see her friends, working out, and being a super fun auntie to her adorable niece and nephew. An avid fan of all cute animals, Katie hopes to become a dog mom to one of her own one day soon.

Lizzy Shrader

Talent Partner

Lizzy joined Nordic in August 2018 as the Candidate Relations Assistant. After one year in that role, she took on the role of Talent Specialist, also serving in that space for one year, before taking on her current role as a Talent Partner.

Lizzy connects with candidates interested in working with Nordic and builds relationships with them by learning about their backgrounds and preferences. From there, she serves as their advocate as roles that would be a great fit for them become available.

Lizzy graduated from UW-Madison, where she majored in marketing as well as management and human resources. While attending the University of Wisconsin, Lizzy interned in the HR department of the UW system. Prior to Nordic, she served as a Human Resources Team Lead for Target. In her free time, she enjoys running and working out, traveling, discovering new recipes to cook and bake, and going on adventures with her golden retriever-lab mix, Rufus.

Amy Sipsma

Account Manager

Amy is an Account Manager in the Central Region. Prior to joining Nordic in May 2018, she managed corporate travel at Spectrum Brands.

Born and raised a Badger in the Madison area, Amy crossed the state line to attend the University of Minnesota - Twins Cites. A sense of adventure and working in leisure travel gave way to the opportunity to travel to 66 countries to date, including teaching English for a year in Thailand. She is a self-described peanut butter aficionado, yoga practitioner, food enthusiast, and cross stitching wizard. In her free time, Amy teaches at Dragonfly Hot Yoga studio and manages the mischief of her kitten, Stanley.

Jackie Trushcheff

Manager of Strategic Solutions, Optimization

Jackie has served as manager of Strategic Solutions since July 2019. She is responsible for the development and delivery of Nordic's Optimization Solutions. Jackie joined Nordic in April 2018 as a practice manager, overseeing the success and career growth of Nordic’s consultants and candidates. Prior to Nordic, Jackie spent 2 years at Epic on the PB implementation services team. While working for Target Corporation, she coached IT product teams in their adaptation of agile methodologies.

A graduate of Gustavus Adolphus College in Saint Peter, Minnesota, she holds Epic certifications in Professional Billing with Single Billing Office, Charge Router, and Reporting, as well as CAPM certification through PMI.

In her spare time, Jackie enjoys composing music and plays several musical instruments, most notably she has played the flute for 15 years.

Chris Van Dyke

Service Delivery Manager - Managed Services

As Service Delivery Manager, Chris helps to ensure that Nordic is meeting our Managed Services clients’ needs both in quality and in scope. He joined the Nordic team in December 2019, bringing with him well over a decade of health IT experience both implementing and supporting Epic EHRs.

Chris started his health IT career with Epic, where he worked for six years as an implementer and team lead for both ASAP and Radiant. Following his time at Epic, Chris joined Vonlay, which was then acquired by Huron Consulting Group. In five years there, he served as a Senior Epic Consultant and Director of Epic Assessments. His Epic experience also includes the role of Epic Implementation Success Owner and Project Manager with National Decision Support Company and two years as Director of Epic Services with CereCore.

Chris graduated from UW-Madison with a degree in industrial engineering. He is currently certified in ASAP, Clin Doc, Orders, and Order Transmittal. In addition, he is a certified Project Management Professional (PMP).

Erin Van Schyndle

Practice Manager (Leadership)

Erin joined Nordic in February 2016 as a consultant in Nordic’s leadership practice. During her two and a half years as a consultant, she managed an affiliate implementation and rollout, an organization-wide clinical workflow optimization project, a Healthy Planet implementation, and an Identity Management vendor selection project. She also served as a MyChart advisor to help an organization develop a MyChart governance structure.

Erin joined the home office in June 2018 as the practice manager for Willow and Beaker. As a practice manager, Erin builds relationships with candidates and consultants to ensure client needs are met or exceeded. She also makes sure that consultants are given opportunities to grow their skill sets toward their chosen career paths.

Prior to Nordic, Erin worked for three years at Group Health Cooperative of Wisconsin as both project manager and revenue capture manager. She managed the medical billing and medical coding teams while collaborating with departments throughout the organization to identify workflow improvements without negatively impacting patient care.

Erin spent five years at Epic managing Ambulatory implementations on several enterprise installs. She was also the clinical lead on Epic’s internal implementation strategy team for Community Connect.

Erin holds certifications in Ambulatory, ASAP, Radiant, Prelude, Benefits Engine, Bridges, HOD, Stork, Nurse Triage, MyChart, and Beacon. In her spare time, Erin loves spending time with her husband, daughter, and two dogs. She enjoys yoga, triathlons, and any activity that involves being on or near water.

Joey Vosters

Service Delivery Manager - Data & Analytics

Joey is a service delivery manager for Nordic's Data & Analytics clients. He previous served as a Nordic practice director. As an Epic employee, he provided technical support as a member of the Radiant technical services team. Prior to joining the home office, Joey worked with Aurora Health Care, Fairview Health Services, and Thedacare in a variety of roles.

He is Epic certified in Radiant, OpTime, Cadence, and the Inpatient application suite. Joey graduated from UW-Madison in 2006 and is currently working toward an MBA.

Emily Grosskopf

Talent Specialist

Erin Kaatz

Talent Specialist

Brandon Runchey

Talent Specialist

As a Talent Specialist, Brandon supports recruiting efforts for Nordic’s Managed Services Revenue Cycle, Access, Security, Inpatient, and Outpatient practices. Prior to joining Nordic in August of 2019, he worked for TDS Telecommunications as a Talent Acquisition Specialist.

Brandon graduated from the University of Wisconsin School of Business with a degree in management and human resources. Outside of work, he enjoys playing basketball, working out, snowboarding, and spending time with his wife and their dog.

Grace Virnig

Talent Specialist

As a Talent Specialist, Grace works with candidates and helps support Nordic’s recruiting efforts. Before joining the Nordic team in August of 2019, she was a Recruiter with New York Life Insurance Company. Grace also brings with her two and a half years of experience as a Recruiter at Drake and Company Staffing Solutions. While there, she earned her Certified Staffing Professional license.

Grace graduated from the University of Northern Iowa where she was a four-year student athlete as a member of the soccer team. In her free time, she still plays soccer locally and also enjoys cooking and trying out new recipes. She and her husband have a black lab mix named Bailey.

Owen Woodcock

Business Development - Cerner Solutions

Owen comes to Nordic in July 2019 from Atos Digital Health Solutions where he worked as a Business Development Executive for two years. Prior to that, he spent time as a consultant assisting various health systems in roles such as Credentialed Trainer, Training Project Coordinator, and Revenue Cycle Analyst.

Owen began his career in healthcare as a full-time Epic Credentialed Trainer at Greater Baltimore Medical Center specializing in Beacon.

Owen graduated from Towson University with a bachelor’s degree in healthcare management and a minor in business administration. He currently lives in Central New Jersey and enjoys surfing, playing basketball, and spending time with family and friends.

Jim Costanzo

Glenn Cole

Dr. Craig Joseph

Vivek Swaminathan

Jim Deischer

Michelle Lichte

Vicki Ryan

Katherine Sager

Cathy Smith

Sriram Devarakonda

Lorin Martin

Abby Polich, MBA

Shannon Yasseri

Lindsey Manzuk

Amy Rettler

Ian Mamminga

John Manzuk

Andy Mueller

Elizabeth Kerch-Briggs

Mark Ostendorf

Zack Selleck

Meghan Murray

John Pollard

Leah Anderson

Nicole Farris

Pat Hingley

Kelli Eddy

Brooke Logan

Nick Cincotta

Peter Oppermann

Phil Rohs

Jake Aleckson

Sara Alvarez

Bridget Bell

Sheryl Berndt

Stefanie Bryson

Kelli Cameron

Sarah Colton

Courtney Condon

Kevin Erdal

Katie Gray

Lauren Griessmeyer

Leanna Hester

Treena Hoffman

Lindsay Hudson, PMP

Scott Isaacson

Carrielee Koole

John Lanari

Katie Lary

Lauren Piazza

Eric Pennington

Scott Rossignol

Stephanie Ruesch

Andrea Schmeichel

Amanda Smith

Chad Stanek

Kayla Stutzman

Christie-Lee Wallace, PMP, ITIL

Jana Breen

Gwen Cantarera

Natalia Chebikina

Kellyn Epping

Monica Francois

Ann Garvin

Benjamin Maultsby

Vanessa Raffio

Stephanie Shadiow

Susan Sitarchuk

Lindsay Skeie

Sarah Bomkamp

Rhian Bucholz

Emily Cassens

Lisa Dietrich

Betsy Folbrecht

Brian Gammon

Kate Gomez

Jaime Gullick

Jordan Hart

Dillon Jensen