Leanna Hester
Director of Optimization Solutions
Bruce Cerullo
Chief Executive Officer
Bruce Cerullo has over 30 years of healthcare industry experience and has held numerous executive leadership roles. He took over as Nordic’s chairman and CEO in 2015 after more than a year on the Nordic board.
Bruce is the former chairman and CEO of Vitalize Consulting Solutions (VCS), a health IT consulting firm. He came to VCS with the acquisition of Lucida Staffing Group, where he also served as the chairman. Prior to joining SV Life Sciences as a venture partner in 2005, Bruce was the chairman of the board of Cross Country, Inc., a leading provider of healthcare staffing. Before that, he was the CEO of TravCorps, which merged with Cross Country in 1999. Prior to that, he held leadership positions with numerous healthcare-related companies.
A native of Wakefield, Massachusetts, Bruce earned a bachelor’s of science from the University of New Hampshire and a master’s of science from Penn State.
Jackie Trushceff
Practice Manager (Revenue Cycle, HIM)
Stephanie Shadiow
Senior Manager of Strategic Solutions
Chris Musfeldt
Account Director
Glenn Cole
Executive VP/Chief Financial Officer
Glenn is a seasoned finance executive with significant operational experience working in complex, distributed, high-growth technology and services organizations over a career spanning more than 30 years. In addition to overseeing Nordic’s finance, accounting, and treasury operations, Glenn plays a key role in developing strategy, capital, operating and control structures, evaluating international expansion and acquisition opportunities, and working closely with Nordic’s investor group.
Glenn came to Nordic from Ghafari Companies, an international architecture, engineering and technology firm, where he served as Executive Vice President and CFO. He received a Crain’s Business CFO of the Year Award in 2012 for his leadership in directing the company’s significant international expansion. Prior to Ghafari, Glenn served as Senior Vice President and CFO at Nighthawk Radiology Services, a publicly-traded international teleradiology services provider, and before that, for 11 years as a CFO in Thomson Reuters’ healthcare segment. Glenn began his career in public accounting, where he consulted on numerous acquisitions, both foreign and domestic.
Glenn is a Certified Public Accountant, Chartered Global Management Accountant, and a member of both the American Institute and Michigan Association of CPAs. He is a graduate of the University of Michigan, Ross School of Business.
Munaf Noorani
Manager of Optimization Solutions
As manager of Optimization Solutions, Munaf is responsible for the development and delivery of Nordic’s optimization offerings. Munaf has over six years of experience ranging from EHR development and implementation to data analysis and regulatory compliance work. Prior to joining Nordic, he worked as an analytics consultant for Accenture and an Epic consultant for BlueTree Network. Munaf began his career in health IT working for Epic where he implemented and developed OpTime and assisted the sales team with international sales. He is certified in OpTime, Anesthesia, and Server Tech.
Following his time at Epic, Munaf worked at a big four consulting firm in advanced analytics with financial institutions. He has held leadership positions on projects at financial institutions to assist in the use of data analytics to meet audit, compliance, and financial crimes detection guidelines and has also led development teams to implement new processes and platforms. Munaf is an expert in multiple technological stacks with diverse experience in utilizing technology and analytics in multiple industries.
Munaf earned a master’s degree in data science, specializing in predictive analytics from Northwestern University and holds a bachelor’s degree in economics from Emory University. Currently based in San Diego, Munaf is an avid Atlanta sports fan and enjoys basketball, golf, and traveling.
Siobhán Reynolds
Practice Manager (Access, Tapestry)
Siobhán manages Nordic’s practice of consultants specializing in Access and Tapestry applications. She has over a decade of healthcare IT experience, including four years at Epic implementing Cadence at large hospital groups, over a year implementing pharmacy surveillance interfaces, and four years consulting at various healthcare organizations. On her final consulting contract, Siobhán stepped in as the interim director of patient access for a critical access hospital in the midst of an Epic implementation. There she helped convert operations from a less efficient decentralized scheduling model to an integrated, centralized prior authorization and scheduling department.
She is Epic certified in Cadence and Tapestry and holds degrees in secondary education and geology and a minor in Spanish from UW-Oshkosh. Find her on LinkedIn.
Dennis Cail
VP of ERP Solutions
As Vice President of ERP Solutions Dennis leads the development of the growing business line. Dennis joined Nordic in May 2018, bringing with him years of executive-level experience in enterprise resource planning.
Prior to Nordic, Dennis served as Vice President of Enablement for ERP and RPA solutions at Trintech, Inc., a Vista Equity Partners/Summit Partners portfolio company, and a multinational provider of financial software solutions. He spent over 11 years there, holding multiple roles. Dennis also has experience as a management consultant and co-founded MANTUA Resource Group, a management and IT consulting firm.
Dennis graduated from Grambling State University and earned an MBA from Southern Methodist University. He currently resides in the Dallas area with his wife, Halisi, and their four-year-old twins. In addition to being an avid golfer, he is an active supporter of local nonprofits Dallas Challenge, the YMCA, and Promise House, which provides suitable shelter and resources for single mothers and their children in the Dallas area.
Jessica Campbell
VP of Client Partnerships
Jessica joined Nordic in May 2017 as VP of client partnerships for the southeast region. Prior to her time at Nordic, she spent 12 years at maxIT/Leidos as a regional Vice President and VP of sales operations.
Prior to maxIT, Jessica worked as a research associate in Nephrology at IU Med Center, and went on to spend five years as an application specialist for Agilent Technologies in the life sciences division, specializing in gene expression product support for academic medical centers, biotech and major pharma companies.
Jessica graduated from Indiana University with a bachelor’s degree in biochemistry. She currently resides in Indianapolis with her husband and two children.
Abigail Letsinger
Candidate Relations Manager
Sriram Devarakonda
VP of Data & Analytics
Sriram joined Nordic in March of 2017 as the VP of Data & Analytics. Sriram’s charter at Nordic is to help customers realize meaningful insights from healthcare data using cutting edge analytics technologies.
He has over a decade of healthcare IT experience in the realms of EHR implementations, data integration and analytics, and population health. Prior to Nordic, he led a global services team at Caradigm, where he helped the nation’s leading organizations transition from a fee-for-service to a value-based care model . Before moving over to Caradigm, Sriram worked for Microsoft’s Health Solutions Group in Washington, D.C. He led a cross-functional team of data and applications engineers, responsible for integrating data from highly disparate sources and building clinical solutions such as readmissions, safety prevention, and infection control and other early warning systems.
Sriram began his healthcare IT career by working for Epic, where he was a technical services team lead for the clinical team. He holds Epic certifications in Inpatient and ASAP. A native of South India, Sriram holds a bachelor’s degree in electronics and telecommunications and a master’s degree in electrical engineering from George Mason University. He currently lives in Virginia.
Stacy Fisher
Candidate Relations Manager
Mark Ostendorf
VP of Client Partnerships
Mark joined Nordic in April 2017 as VP of client partnerships for the west region, bringing with him over 12 years of experience in the health IT field. Prior to his time at Nordic, Mark worked five years for Lexmark Enterprise Software in healthcare sales, most recently serving as regional VP.
He began his career at Epic, where he worked for nearly seven years. At Epic, Mark was a member of the implementation team, specializing in OpTime and Anesthesia. He is also certified in ClinDoc and Orders.
Mark graduated from Southeast Missouri State University with a bachelor’s degree in business administration and earned his MBA from the University of Missouri. He currently resides in Kansas City.
Abby Polich, MBA
VP of Affiliate Solutions
Abby leads Nordic’s Affiliate Solutions team, focusing on clients extending Epic to their healthcare partners via Connect methodology, through mergers and acquisitions, or other strategic partnerships.
Abby started her career at Epic on the original team responsible for creating and implementing Epic’s 48-Hour Install methodology, later rebranded Connect. She joined Nordic in 2011 as a consultant working on numerous affiliate projects. In 2013 she became the director of affiliate solutions and was promoted to VP, Affiliate Solutions in 2015. She provides strategic guidance in addition to project management support for clients creating and implementing their Epic extension programs.
Abby is an energetic leader and strong communicator who enjoys working with both senior management and end users to execute successful projects. She graduated summa cum laude from Luther College with a degree in business administration and minors in economics and music, and from the University of Wisconsin School of Business with her MBA.
Eric Sampson
Executive VP of Strategic Initiatives and Shared Services
Eric has extensive experience working in the IT consulting industry. His varied background allows for a wide breadth of business experience working for start-up firms as well as Fortune 500 corporations.
Eric came to Nordic from Core BTS, a national IT consulting firm with $160 million in annual revenue and 350 employees. The majority of Eric’s time at Core was as VP of Operations and Business Development/Marketing. While at Core, he built and implemented its Go-to-Market platform, integrated its purchasing and client service teams, honed quoting process and systems, and consolidated warehouses.
Prior to his tenure at Core, Eric was VP of Operations at Bedrock Managed Services and Consulting. His experience before Bedrock includes management, sales, and marketing roles at start-up firms and AT&T.
At Nordic, Eric leads the charge for the Strategic Initiatives team, which includes organic expansion of Nordic’s solution and consulting offerings into new areas outside its current marketplace. Additionally, he is responsible for guiding merger and acquisition operational due diligence along with pre/post transaction integration. Eric also oversees Nordic’s corporate operations including human resources, IT, administration, facilities, and the project management office.
He has BBAs in both management and marketing from the University of Wisconsin–Madison.
Vicki Ryan
VP of Human Resources
Vicki leads Nordic’s Human Resources team, focusing on fostering Nordic’s high-performance culture and developing talent. Her varied experiences in business operations, finance, information technology, and human resources bring an uncommon lens to human capital.
Prior to Nordic, Vicki spent 10 years in the financial services industry, including American Family Insurance, a Fortune 500 property and casualty insurance company. There she implemented strategies that successfully improved employee engagement, led a cross-functional team focused on reengineering the organization’s employee value proposition, and provided organizational development consultation to the company’s senior leaders. Vicki also served as a commercial credit analyst for US Bank, where she was responsible for underwriting a portfolio in excess of $2 billion.
Vicki holds a bachelor’s degree in finance from the University of Wisconsin–La Crosse, a master’s certificate in project management from the University of Wisconsin–Madison, and an MBA in human resources from the University of Wisconsin–Whitewater.
Vivek Swaminathan
President of Managed Services
Vivek is an experienced business leader and manager with nearly 15 years of experience leading in software and services organizations across multiple industries. In addition to his experience providing direct technical support, implementation services, and project management for clients, he has an extensive background in management and leadership across a variety of teams.
In April 2017 Vivek was named president of Managed Services. In that role he oversees the Managed Services division, develops and maintains critical customer and vendor relationships, and determines and monitors business goals. Prior to moving into his current role, Vivek managed Nordic’s consulting services, candidate relations, and business line teams. He joined Nordic as a senior consultant in 2011 and was an on-site lead at Bellin Health before joining the home office team.
Before his tenure at Nordic, Vivek was director of operations at WTS Paradigm. As a member of the executive management team, he was involved in creating and monitoring company goals and was responsible for leadership, management, and profitability for all client services. Prior to working at WTS, he held several positions at Epic, most recently as technical services group lead.
Vivek earned a B.S. in electrical engineering as well as a certificate in business from the University of Wisconsin–Madison.
Katherine Sager
Executive VP of Consulting Services
Katherine joined Nordic in 2011 and has held a variety of roles before being named Executive VP of Consulting Services in April 2017. In her current role, she oversees the management of all consultants and candidates. She has over a decade of experience in the Epic space as a project manager and people leader.
Prior to joining the executive team, Katherine was a practice director at Nordic, heading the OpTime, Anesthesia, Radiant, and Cupid groups. She also worked as a consultant on the OpTime/Anesthesia team at WIITTS and at Aurora Health Care in Milwaukee.
Katherine began her healthcare IT career at Epic, where she was an implementation services team lead for the OpTime/Anesthesia team. Katherine holds a B.A. in history from Davidson College and an M.Phil. in economic and social history from the University of Oxford.
Amy Rettler
VP of Client Partnerships
Amy was employed by Epic from 2006-2010, working on implementations and with prospective clients. She holds certifications in Inpatient, Ambulatory, Willow and Beacon. Amy spent a year working at the Epic Europe office in Den Bosch, implementing with Dutch clients, as well as working with prospective European clients. Amy holds a B.S in Genetics and an M.S. in Medical Genetics from the University of Wisconsin-Madison.
Meghan Murray
VP of Client Partnerships
Meghan oversees client projects, identifying new opportunities, managing quality control and ensuring high levels of customer service.
She spent over four years working for Epic implementation services from 2005-2009. She holds three Epic certifications, including HIM, ADT and Prelude. Prior to joining the home office, Meghan worked as a Nordic consultant at Bellin Health from 2011-2012.
Jim Deischer
VP of Finance
Ian Mamminga
VP of Solutions, Managed Services
In August 2017, Ian was promoted to VP of solutions, Managed Services after joining Nordic in February 2016 as the director of Managed Services. He draws on over 15 years of experience in healthcare IT to lead Nordic’s Managed Services team. Ian began his career as a consultant at Cerner Corporation. Over a 13-year tenure with Cerner, he also led initiatives ranging from managing consulting practices to executive leadership roles over application management. Prior to joining Nordic, Ian worked at Netsmart Technologies where he led a consulting practice and also launched and operated a managed services business.
Ian holds a degree in business administration from the University of Kansas and an MBA with a focus on health industry management, management and strategy and decision sciences from the Kellogg School of Management at Northwestern University.
Matt Schaefer
Executive VP of Strategic Services
Matt oversees Nordic’s strategic services and has nearly a decade of experience leading major healthcare IT projects. He continues to help health systems drive innovation with his growing team of experienced healthcare thought-leaders. In seven years at Epic, he was an implementation executive on many large implementations and also served as primary Epic contact and strategic advisor for the C-suite at a number of clients. In 2014, he began working at Forte Research Systems as the VP of client experience, helping healthcare organizations manage their clinical trials portfolios.
Matt holds a number of Epic certifications and has a chemistry degree from the University of Notre Dame.
John Manzuk
VP of Delivery, Managed Services
John is an experienced healthcare IT manager and has served in numerous roles with Nordic since 2012. He has been Nordic's VP of delivery for the Managed Services division since October 2017. Prior to taking on his current role, John was the VP of Consulting Services leading a growing team of practice directors and managing areas of the Consulting Services division.
John joined Nordic in 2012 as a senior consultant working at Dean/WIITTS in Madison. Prior to Nordic, he was a senior business management consultant at Scientific Commercialization. John worked for Epic from 2008-2011 as a project manager on the implementation team, specializing in Epic's Ambulatory module. He holds Epic certifications in Clin Doc, HOD, and Orders.
John has a bachelor's degree in biochemistry from the University of Wisconsin-Madison.
Joey Vosters
Practice Director (Data & Analytics, Technical)
Joey is the practice director for Nordic consultants specializing in data & analytics and technical applications. As an Epic employee, he provided technical support as a member of the Radiant technical services team. Prior to joining the home office, Joey worked with Aurora Health Care, Fairview Health Services, and Thedacare in a variety of roles.
He is Epic certified in Radiant, OpTime, Cadence, and the Inpatient application suite. Joey graduated from UW-Madison in 2006 and is currently working toward an MBA.
Kelli Eddy
Practice Director (Leadership, Training)
Josh Kalscheur
Senior Director of Consulting Services
Josh is passionate about performing at a high level, exceeding expectations, and having fun all the while. As a senior director of consulting services, he's responsible for leading in the formulation and execution of the direction and vision of Nordic's consulting services team. Josh manages a team of practice directors who oversee multiple Epic consulting practices, which include numerous internal employees and hundreds of consultants. He's here to help the consulting services team and, by extension, consultants excel at what they do. Prior to assuming his current role in July 2017, he served as practice director for Nordic's advisory practice for three years.
Josh worked at Epic for over four years in implementation across the revenue cycle. While at Epic, he oversaw the program used for operationalizing and implementing the revenue cycle (ARCR), and also served as a client executive advisor, helping organizations to define, recognize, and ultimately realize their revenue cycle install goals.
Josh is originally from Mt. Horeb, located in the Madison area, where he currently resides with his wife, Nicole, and their three rockstar kiddos, Veda, Averi, and Jude. He graduated from UW-Madison with a degree in psychology.
Nicole Farris
Senior Director of Consulting Services
As a senior director of consulting services, Nicole helps lead the consulting services team and manages a team of practice directors. Prior to taking her current role in July 2017, she served as a practice director of over three years, building and maintaining strong relationships with the consultants in her practice and understanding their skills, strengths, preferences, priorities and professional goals to ensure they're happy with their contracts, Nordic, and their clients.
Nicole worked at Epic from 2005-2009 as an implementer for Ambulatory and Kaleidoscope. After leaving Epic, she worked as a business analyst in the financial industry for a short time, then spent 3.5 years as an Ambulatory, Beacon and Stork consultant before joining the Nordic home office.
Nicole has a bachelor's degree in marketing from St. Cloud State University's Herberger College of Business.
Brooke Logan
Practice Director (Access, Revenue Cycle)
Brooke joined Nordic in May of 2017 as a practice director. Prior to her time at Nordic, she spent two years working for Dean Health Plan in process and performance improvement. At Dean, she improved prior authorization processes from the clinics and hospitals to the health plan and helped position the clinics and hospitals to shift to a value-based reimbursement model.
Brooke began her career in health IT at Epic where she worked for over six years. While at Epic, she started on the Claims implementation team and went on to become an implementation director and a team lead. Brooke worked with the implementation services team on implementation tool creation and helped with international install planning. In addition, she helped organizations plan their Connect projects with a focus on larger hospitals and practices.
A native of Greensboro, N.C., Brooke graduated from the University of North Carolina with a bachelor’s degree in economics. She holds Epic certifications in Resolute HB, Resolute PB, HB Claims, PB Claims, Cadence/Prelude, ADT, and MyChart.
Bridget Bell
Practice Director (Ancillary Clinicals)
Bridget joined Nordic in August 2016 as the practice manager for Anesthesia, Beaker, OpTime, and Willow. In January 2018 she moved up to her current role as practice director. Immediately prior to joining Nordic, Bridget worked for Dane County Human Services for six years, most recently as the administrative manager over the Division of Economic Assistance and Work Services. Bridget maintains strong ties to the community in working with the Rape Crisis Center of Dane County, where she has acted as the bilingual on call advocate for over five years.
Bridget began her journey into the Epic world in 2007 when she joined the Beaker (EpicLab) team as an implementer. During her time at Epic, she worked on the model system, supported some of the first ever Beaker customers, performed Beaker demos for new and prospective clients, and served as a workflow SME. Prior to joining Epic, Bridget worked in hospital laboratories for five years as a laboratory assistant and phlebotomist. This clinical experience served her well during her time at Epic, and continues to prove useful in managing the Beaker and Willow team at Nordic.
Bridget is originally from Massachusetts and has lived in two countries and five states. She is now happy to call McFarland, Wisconsin, her home. Bridget has a B.S. in biology from UW-Oshkosh, and completed one year of medical school at the University of Wisconsin School of Medicine and Public Health.
Kathleen Klein
Practice Manager (Training)
Lindsay Hudson
Director of Client Partnerships
Originally from Minnesota and a proud UW Badger, Lindsay serves Nordic’s client partners in the northeast. She joined Nordic in 2013 and was instrumental in establishing the operational processes and technical infrastructure to support Nordic’s clients and employees, directing Nordic’s project management office and administration/facilities teams. She has also served as Nordic’s HIPAA privacy officer. Lindsay is passionate about organizational transformation and the importance of strong operational engagement and leadership through all stages of an IT effort.
With a background in marketing and event management, Lindsay’s healthcare IT career began in 2005 at Epic where she spent over six years on the implementation team, starting in Inpatient Clinical Documentation and maintaining nine Epic certifications. At Epic, she focused on implementation executive and director roles, was a team lead, and oversaw project management training for implementation services. She collaborated with the training team to establish the initial, formal super-user training program and consulted with clients on go-live and change management strategies.
Lindsay and her husband relocated their family to the Twin Cities area from Madison in 2018. She enjoys singing, theater, travel, and learning from and laughing with her young kids.
Rhian Bucholz
Candidate Relations Manager
Kellyn Black
Practice Manager (Beacon, Outpatient Clinicals, Web Apps)
Kellyn joined Nordic in December 2016 and manages a practice of consultants specializing in Beacon, outpatient clinical, and web applications. She began her career at Epic, where she worked for over three years. While at Epic, Kellyn was a member of the Beacon Oncology Implementation team and worked on several projects including the University of Utah inpatient and ancillary add-on, UCLA upgrade, Lahey Health big bang install, and the Foundation System NCCN protocol build.
Kellyn left Epic in 2015 to embark on a seven-month international journey, visiting 24 countries around the globe. Upon her return to the states, she worked for a Madison health IT startup, Gamefi, supporting Quality Assurance/testing initiatives and product development before joining Nordic.
A native of Washington, Pa., Kellyn graduated from the University of Pittsburgh with a bachelor’s degree in health information management. She is a Registered Health Information Administrator. In her free time, in addition to traveling, she enjoys experimenting with new recipes, watching movies, and spending time with her fiancé, Chris, and her dog, Weston.
Jamie Sue Knight
Practice Manager (Revenue Cycle, HIM)
Jamie Sue Knight manages the revenue cycle practice and is certified in all major revenue and access applications. Prior to joining the home office, she was a Nordic consultant at UnityPoint Health in Des Moines where she worked as a Cadence, Prelude, and ADT Instructional Designer then at Montefiore Health System in New York as a professional billing analyst. Jamie Sue worked at Epic for three years as a PB trainer. After leaving Epic, she coordinated a CRM rollout for financial advisors at credit unions across the country.
A native of Hartland, Wis., Jamie Sue holds a bachelor’s of arts in music education from Luther College and a master’s of arts in education/administration from the University of Phoenix.
Sheryl Berndt
Practice Manager (Leadership)
Sheryl manages the Access practice at Nordic and has more than seven years of Healthcare IT experience. In her six-plus years at Epic, she worked as a Cadence trainer, Hospital Billing trainer, and training project manager. She was the application coordinator for an Access install. Sheryl spent an additional year and a half consulting on Epic projects as a training manager.
Sheryl is certified in Cadence, ADT/Prelude, Referrals, HIM, HOD, PB, HB, and EpicCare Ambulatory and received her B.A. from DePaul University.
Gwen Harkins
Practice Director (Outpatient & Inpatient Clinicals)
Gwen has been with Nordic since December 2015. She served as a practice manager before being promoted to her current role of practice director in September 2017. Prior to her time at Nordic, Gwen worked for Epic for over three years as an Epic training project manager. In addition to being certified in EpicCare Inpatient, she worked with the Ambulatory and Ambulatory Ancillaries team.
Gwen graduated from Michigan State University with a degree in education and a minor in English. In her free time, she enjoys biking, kayaking, cooking, reading, and spending time with her two adorable dogs, Sadie and Zelda.
Erin Van Schyndle
Practice Director (Ancillary Clinicals)
Bridget Rentmeester
Candidate Relations Manager
Ronée Hartl
Practice Manager (ASAP, Clin Doc, Security, Stork)
Ronée manages the Inpatient, Stork, ASAP, and Security certified consultants and also contributes to managing and growing the practice to ensure Nordic maintains the highest quality consultants. Ronée is a former pediatric nurse who also worked as an Epic FTE analyst for five years at UW Hospital and Clinics in Madison before going into Epic consulting herself. At UW Hospital, Ronée helped lead the Rover install on the Willow team as Epic’s first Rover client, then moved to the Inpatient team where she was involved with Clin Doc, Beacon, and HODs. While an Epic consultant, Ronée worked on a six-hospital Epic implementation project in Chicago, focusing on HODareas.
She is Epic-certified in Clin Doc, HOD, Beacon, and Medication Orders and has a B.S. in Nursing from the University of Wisconsin-Madison.
Lisa Dietrich
Practice Manager (Outpatient Clinicals, Procedure Orders)
Lauren Griessmeyer
Director of Training Solutions
Lauren oversees Nordic's training offerings for clients. She officially moved into her current role in 2018 after serving as practice director since 2014. As a practice director, Lauren headed a team of consultants working with Training, Beaker, and Willow. Before joining the home office, Lauren was a Nordic consultant fulfilling the training manager role at the University of Arizona Health Network. She was an Epic employee from 2006-2011, where she was a trainer for Orders, Order Transmittal and Willow classes and also a training project manager. After leaving Epic, she co-owned and operated Race Day Events, LLC with her husband Ryan.
Lauren is Epic certified in Clin Doc, Orders, Willow, Ambulatory, Beacon, Order Transmittal, and Decision Support. She has a bachelor’s of science in cognitive psychology and a master’s of science in cognitive neuroscience from the University of Kansas. An avid runner, she has completed four Ironman Triathalons.
Sara Alvarez
Account Director - Client Partnerships
Sara has been at Nordic since early 2016. In July 2018 she joined the Client Partnerships team as an account director. She is responsible for current and new client relationships in the southeast, focusing on identifying new opportunities and customer satisfaction. Previously at Nordic Sara oversaw the Managed Services application support teams as a service delivery manager and a team lead.
Sara worked at Epic for four years as a team lead for the Cadence, Prelude, and Referrals implementation teams. For six years post-Epic, she managed the implementation team responsible for rolling out eClinicalWorks to a 700+ independent physician group in Houston.
Sara graduated cum laude from Rice University with a bachelor’s in psychology. She currently resides in Houston with her husband and two children.
Peter Opperman
Account Director
Peter joined Nordic’s home office as an Account Director in June 2017 after working as a Nordic consultant since the previous year. Prior to joining Nordic, Peter held roles as director of technical sales and as manager over the customer success team at Pharmacy OneSource (Wolters Kluwer Health), where he oversaw efforts to help healthcare organizations with pharmacy surveillance and infection prevention and reporting.
Peter started his career at Epic on the implementation team, first as an Orders application coordinator and then as an implementation director. He led teams through a variety of Epic implementations including big bang system-wide installs, physician order management transitions, and application add-on projects. Peter also worked internally at Epic to develop standard key performance indicators and improve implementation process tools.
Peter graduated with a bachelor’s in mathematics and economics from Luther College and received his MBA from the Wisconsin School of Business at UW-Madison, specializing in Operations and Technology Management. He lives with his family in Madison and enjoys cycling, triathlons, and working on the family farm.
Sarah Colton
Account Director - Client Partnerships
Sarah joined the Client Partnerships team as an Account Director in February 2017 after working as a Nordic consultant supporting clients with implementations, upgrades, and optimization projects. She started her career at Epic as an implementation project manager on the Patient Access team and holds certifications in Grand Central, Prelude, Cadence, and Welcome. Following her time at Epic, Sarah worked as a product manager and project manager for Seattle-based healthcare startups, working on projects that ranged from development of API-based integrations with EMRs to opening primary care clinics.
Sarah currently resides in Seattle and makes trips back to the Nordic home office in Madison. She holds a bachelor’s degree in anthropology from Whitman College in Walla Walla, Washington.
Amanda Smith
Account Director - Client Partnerships
Amanda Smith joined Nordic in 2014 after consulting for almost two years as a project manager. Prior to consulting, Amanda spent over four years at Epic as an implementation coordinator and project manager implementing Epic’s Health Information Management (HIM) applications. She also worked on Epic’s Foundation System team as a lead application manager, mentored new Epic application coordinators as a supporting application manager, and directed the HIM and Identity Forum in 2010. Amanda has a B.S in Mathematics and Art from the University of Wisconsin-Madison.
Aaron Mann
Director of Business Development
Aaron joined Nordic October 2015 and serves as director of business development. Prior to joining Nordic, he worked on the client team for Novu, a Minneapolis-based start up with a focus on consumer engagement for health plans. There Aaron developed an approach and strategy for integrated delivery networks and health system-owned health plans. He spent seven years at Epic working on the HIM team and was a part of Epic’s first international implementation in the Netherlands. In addition, he gained experience as an implementation director and executive for multiple customers and was a team leader. Also at Epic, Aaron was an implementation representative to HR, helping craft processes and best practices for Implementation Services hiring. Originally from Milwaukee, he graduated from UW-Madison where he majored in French, international studies, and political science. Aaron resides in Minneapolis with his wife Liz and their dog, Harriet.
Courtney Condon
Director of Business Development
Courtney joined Nordic in July 2017 as director of business development with a focus on the southeast and west regions. He brings with him nearly two decades of experience in consulting and consulting sales, 12 of them in healthcare IT.
Before Nordic, Courtney was the VP of sales for Catalyst Healthcare Advisors for over a year. For 10 years, he sold healthcare IT consulting solutions for MaxIT Healthcare and Leidos, finishing his tenure with Leidos as area vice president for the southeastern U.S. In addition, he has experience as a sales representative with Schering Plough (now Merck). Courtney began his career as a management consultant, working over five years with Oracle and a year with Indianapolis-based Acuite Consulting Solutions.
Courtney graduated from Indiana University with a bachelor’s degree in Spanish and a minor from IU’s Kelley School of Business. He currently lives in Indianapolis with his wife, Sarah, and their two children.
Phil Rohs
Director of Business Development
Phil joined Nordic in March of 2017 as a director of business development for the central region, bringing with him 11 years of healthcare revenue cycle experience. Prior to Nordic, Phil worked for Apex Revenue Technologies as well as the University of Pittsburgh Medical Center.
Phil graduated from the University of St. Thomas in Minnesota with a bachelor’s degree in communication studies. He makes his home in Madison, Wisconsin with his wife Sara and their two boys, Hunter and Dylan. He’s an avid fly-fisher and practices Brazilian ju-jitsu.
Christie-Lee Wallace, PMP, ITIL
Account Director - Client Partnerships
Christie-Lee Wallace has more than 10 years of project management experience, including over seven years at Epic. She specializes in Revenue Access areas, and is certified in Cadence, Prelude, ADT, Welcome, Referrals and Benefits Engine. Prior to joining Nordic, she provided remote support for two Epic clients. Christie-Lee is certified in PMP® and ITIL®. She has a Bachelor’s degree in Marketing from the University of Wisconsin-Whitewater.
Emily Nidetz
Account Director - Client Partnerships
Emily joined the Nordic client partnerships team as an account director in February of 2017. She is responsible for maintaining client relationships and ensuring superior customer service. Prior to joining Nordic, Emily spent 12 years in healthcare consulting, including nine most recently at Huron Consulting Group, where she led the specialty consulting division responsible for delivery of HIS conversion work, facility integrations, and performance improvement. She has a BBA in marketing, management & human resources from the University of Wisconsin–Madison.
Stefanie Bryson
Account Director - Client Partnerships
Stefanie is responsible for current and new client relationships, focusing on identifying new opportunities and customer satisfaction. She started her career at Epic, spending 10 years working on implementations and providing demonstrations of the software to prospective clients. Following her time at Epic, she worked as a liaison between clients and software engineers for a Madison-based clinical research software company. Stefanie has a BA in marketing from the University of Wisconsin-Whitewater.
Eliza Corrigan
Account Director - Client Partnerships
Eliza assumed her role as an Account Director – Client Partnerships in 2014. She started her career at Epic as an implementation project manager for the Health Information Management (HIM) and Identity applications. After several years with Epic, she wrote and managed grants and proposals for funding in the non-profit sector. Eliza returned to the healthcare IT industry as an Epic consultant in 2011 to refine her Epic expertise in areas such as legal medical record definition, release of information workflow optimization, IT change management best practices, computer assisted coding implementation, and ICD-10 preparedness.
She currently resides in Denver and makes trips back to the Nordic home office in Madison. Eliza holds a B.A. in Writing from Wartburg College in Waverly, Iowa.
Elizabeth Kerch-Briggs
Senior Account Director - Client Partnerships
Before joining Nordic, Elizabeth was the Project Manager for a Nordic Affiliate Solutions engagement. She also spent four years as an Epic applications manager at Mount Sinai Medical Center in New York City. Elizabeth started her career at Epic in Implementation Services and holds 11 Epic certifications. She also has her PMP and ITIL certifications and graduated from the University of Wisconsin.
Nick Cincotta
Account Director - Client Partnerships
Nick spent nine years at Epic leading implementation teams across the country. He spent four years assisting the sales team, helping existing and prospective Epic clients define software, implementation, and support strategies. Nick also led Epic’s Healthcare Safety Net Team, working with many of Epic’s Federally Qualified Health Center and safety-net clients.
Nick holds a BA in International Studies from the University of Chicago.
Treena Hoffman
Director of Strategic Initiatives - Talent Acquisition
Treena has a background in entrepreneurship and healthcare. Early in her career, she started a small business enterprise and successfully ran the operation for a decade. Attracted to start-up companies, Treena joined Nordic in September 2011, it's second year of existence. During her Nordic tenure, she has specialized in working closely with talented candidates in the healthcare industry.
In her current role, Treena leads the talent acquisition side of Nordic’s new business endeavors. She brings her passion for nurturing relationships and her creative and strategic nature to Nordic’s organic expansion into new consulting markets. Treena partners with Nordic’s leadership candidates identifying and engaging with top tier talent for leadership roles. She works across Nordic’s internal business lines helping to identify leaders for solution projects.
Treena has a bachelor’s degree in psychology from the University of Wisconsin – Madison. She currently holds the director of education post with the Wisconsin Dairyland HIMSS board.
Leah Anderson
Senior Candidate Relations Director
Leah works on the candidate relations team, where she seeks out and builds relationships with candidates for consulting and home office roles. She joined Nordic in 2015 as a candidate relations manager and was promoted to candidate relations director in October 2016 and senior candidate relations manager in January 2018. Prior to joining Nordic, she spent two years at Wollersheim Winery and Distillery where she managed public relations and digital marketing. She worked at Epic for a year and a half, beginning as a staffer for the CEO. She then worked in Epic’s consultant relations department, working with third-party consulting and outsourcing firms. Leah graduated from Middlebury College with a bachelor’s of arts in Chinese and a master’s of arts in Spanish.
Carson Thliveris
Candidate Relations Manager
Carson joined Nordic in February 2016 as the candidate relations administrative assistant and moved into her current role as candidate relations manager in October of 2016. Prior to joining Nordic, Carson worked as a technical writer for Accuray, a company which develops and produces radiation oncology treatment technology. There her focus was on content correction and creation for the technical descriptions manual as well as the integrated data management system manual. In addition, she has experience as an admin at Connections Counseling and also worked for JP Morgan Chase.
Carson is a certified yoga instructor and passionate about holistic health. A native of Waunakee, Wisconsin, she graduated from UW-Madison with a degree in English.
Kate Gomez
Candidate Relations Manager
Jana Breen
Candidate Relations Manager
Lindsey Manzuk
Implementation Strategy Director
As the implementation strategy director, Lindsey helps advise Nordic clients on their implementation from a leadership perspective. She focuses on tools and processes that are complementary to Epic’s methodology and supports customers from pre-implementation planning and staffing through go-live.
Prior to joining Nordic, Lindsey oversaw projects in the sales division at American Family Insurance. There she helped implement a new standard measure for sales production across all of its operating states and the corporate office. Lindsey began her career in healthcare IT with Epic, where she worked from 2008-2015. While at Epic, she supervised both enterprise and add-on installs as the implementation director and executive for several customers. Lindsey is originally from Indiana and graduated from the University of Notre Dame in 2008 with a degree in biology.
Andrea Schmeichel
Director of Affiliate Solutions
Andrea joined Nordic in 2016, bringing with her 15 years of experience in healthcare IT. She has seen the industry from all angles: as a vendor, a consultant, and as part of a healthcare delivery system. Andrea spent nearly nine years at Epic where she held multiple implementation executive roles leading some of Epic’s largest enterprise implementations. For the last two years of her tenure at Epic, Andrea worked at the Epic Europe office in the Netherlands where she led the first multi-hospital implementation of the Dutch enterprise record. Prior to joining Nordic, Andrea worked with physician informaticists at Kaiser Permanente NW and as the Director of Operations for Providence Health & Services’ Community Connect program, one of the largest in the country. She holds bachelor’s degrees in biology and German from Earlham College and an MBA in operations management from the University of Wisconsin-Madison.
Rick Shepardson
Director of Optimization Solutions
Rick Shepardson has served as director of optimization since 2015 and has wide-ranging experience across Epic’s clinical and billing applications. Prior to joining Nordic, he spent six years working for Epic, where he served as a member of the EpicCare Orders and Resolute Hospital Billing teams and gained experience implementing and optimizing numerous prestigious healthcare organizations. With deep knowledge of Epic’s technical infrastructure, industry knowledge, and his inquisitive nature, Rick provides thorough, well though-out, detailed analyses of Epic implementation and optimization processes.
Rick holds bachelor’s degrees in accounting and management information systems from the University of Illinois Urbana-Champaign. He is a Lean Six Sigma-certified black belt.
Jake Aleckson
Director of Population Health
Jake Aleckson joined the Nordic home office as the manager of Optimization Solutions in March of 2017 after four years as a senior consultant for Nordic. He was promoted to director of Population Health in August 2018. He has over 10 years of healthcare IT and project management experience. Jake brings experience with a focus on strategy and implementation of Epic tools to support population health initiatives.
Highlights include project management of a multi-faceted Healthy Planet implementation, development of disease registries, risk stratification, data and analytics, patient engagement, affiliate connection, and the workflows supporting care coordination. In a recent innovative effort to leverage Medicare’s Chronic Care Management program, he used Epic’s Healthy Planet module to improve clinical outcomes and care coordination at a Wisconsin Hospital System.
Jake also holds Epic certifications in EpicCare Ambulatory, Reporting Workbench, Inpatient Orders, Decision Support, and MyChart. He graduated from Winona State University with bachelor’s degrees in business administration and management information systems.
Scott Isaacson
Director of Affiliate Solutions
Scott has 10 years of Epic experience, including implementation, optimization, mergers and acquisitions, and Connect methodology. He began his career at Epic in technical services for the HIM application. After working briefly in the insurance industry, he joined the UW Hospital and Clinics ambulatory implementation team as a full-time employee. Scott started consulting in 2012 as the ambulatory project manager at the University of Arizona Health Network. Following the completion of the project, he joined Nordic in 2014 and worked on numerous Optimization Solutions and Affiliate Solutions projects before joining the home office in November 2015. He is certified in EpicCare Ambulatory and MyChart and has a bachelor’s of science in business administration from Michigan Technological University where he majored in management information systems. Scott also holds a master’s certificate in project management from UW-Madison.
Greg Kidd
Account Director - Client Partnerships
Greg joined Nordic in July 2017 as an account director with a focus on the Southeast. Greg has been in the healthcare industry for over 25 years and brings extensive Healthcare Technology experience across multiple EHR vendor solutions, including Epic, Cerner, McKesson, and Meditech as well as technology strategy, ERP, and technical services.
Before Nordic Greg was a senior account executive at maxIT/Leidos for six years. Prior to that, he worked at CareFusion selling medical devices to hospitals for six years. He began his healthcare career with CPSI with over seven years as an implementation manager.
Greg is originally from Rochester, N.Y., but has been a long time resident of Alabama since graduating from University of Montevallo in 1989. He lives in Birmingham with his wife Becky and their two daughters, Claire and Alice.
Brian Beinborn
VP of Optimization and Advisory Solutions
Brian joined Nordic in August 2017 as the VP of Optimization and Advisory Services. He has well over a decade of healthcare IT experience, including nearly 12 years working for Epic. Prior to joining Nordic, Brian spent a year with Clinical Path Consulting where he developed the healthcare IT consulting practice for Epic clients. In addition, he has experience as a client director with Lexmark.
While at Epic, Brian worked on the Continuous Process Improvement team and the Implementation Services team. He served in multiple client roles across engagements in a variety of healthcare settings. Brian also served as an Epic Foundation System Subject Matter Expert, Customer Success Owner, and Development Success Owner among other roles while at Epic. He holds Epic certifications in OpTime, Anesthesia, ASAP, Inpatient Orders, Beaker, Orthopaedics, and Clin Doc.
A native of Wisconsin, Brian graduated from UW-Madison with a bachelor’s degree in journalism and mass communications. He also runs a charity, Rabbi’s, Inc., in memory of his father, to raise money for cancer research and scholarships. Brian currently lives in Chicago with his wife and their dog.
Eric Pennington
Data & Analytics Services Delivery Manager
Eric joined Nordic’s Data & Analytics team in August 2017 as services delivery manager, helping with the development and execution of Nordic’s analytics solutions. Prior to Nordic, he worked for over two years at Qlik where he led the Healthcare Solutions and Strategy practice and oversaw strategic partnerships in healthcare.
Eric has four years of experience working for Epic. There he began in Hospital Billing implementation. He got his start in data when he assumed ownership of the extract framework, then became one of the first members of the Cogito team. Eric designed and managed the implementation and integration strategy for Epic’s Cogito Data Warehouse and was also a member of the Healthy Planet leadership team.
He earned a bachelor’s degree in finance from Boston University. He has been a guest lecturer at BU’s School of Public Health. Eric lives in Madison, and in his free time, he enjoys music, mountaineering, and mathematics.
John Pollard
VP of Marketing
JP has over 20 years of marketing experience ranging from product management roles to leadership at award-winning agencies. He has marketed for American Airlines’ SABRE division, SAP’s Germany-based services organization, and also for startups in supply chain technology and healthcare. Prior to joining Nordic in January of 2014, JP was a digital experience strategist, serving clients like Pepsico and the American Heart Association.
A native of Fond du Lac, Wisconsin, JP has a bachelor’s degree in music performance from Gustavus Adolphus College and an M.A. in English from the University of North Texas, where he also continued honing his drumming skills. When he’s not coaching the greatest team of marketers in health IT, you can find JP recording music in his studio at home, cross country skiing, or drumming with a variety of regional bands. He can also speak mostly comprehensible German if needed.
Lauren Piazza
Director of Affiliate Solutions
Lauren joined the Nordic home office in August 2017 as the director of Affiliate Solutions. She has over eight years of Epic experience and has worked on multiple Community Connect and M&A projects. Most recently before joining the home office, Lauren was a project manager with Nordic on a major Connect project for a university hospital system.
Lauren holds Epic certifications in EpicCare Ambulatory, Clin Doc, Orders, and Bridges.
Originally from the Chicagoland area, Lauren currently resides in Chicago. She graduated from the University of Illinois with a degree in community health with a concentration in health planning and administration and a minor in communication.
Zack Selleck
VP of Client Partnerships
Zack joined Nordic in July 2017 as VP of Client Partnerships for the central region, bringing with him nearly 13 years of experience in healthcare IT sales. Prior to his time at Nordic, he worked for Leidos Health for a decade. There Zack served in multiple leadership roles, most recently as regional VP.
He began his career in healthcare as an accounts manager with Maxim Healthcare Services recruiting and placing healthcare professionals in a variety of clinical settings.
Zack graduated from Western Michigan with a bachelor’s degree in psychology. He makes his home in Spring Lake, Michigan with his wife Bethany and their two children. He’s an avid distance runner.
Lizzie Powers
Candidate Relations Manager
Michelle Lichte
Executive VP of Client Partnerships
Michelle leads Nordic’s Client Partnerships team as executive vice president. She joined Nordic in July 2017 bringing with her over 26 years of healthcare IT experience. Michelle is a veteran healthcare IT leader with a passion for performance improvement and change management. She has expertise across the health IT space including managing complex EHR projects, implementation planning, out-of-the box solutions, mergers, acquisitions and instance consolidation.
Michelle was an implementation executive at Epic, where she worked for almost 18 years. In addition to serving on the implementation leadership team, she worked in quality assurance, technical services, sales, demos, and internal education.
Following her time at Epic, Michelle was the COO for OSF HealthCare’s IT LLC and was the VP of client service for an Epic consulting firm.
A native of Wisconsin, Michelle earned a BBA in healthcare management from UW-Madison. She began her career in healthcare at UW Hospital and Clinics where she worked for four and a half years, serving as data base manager and editorial assistant.
Cathy Smith
Managing Director of Revenue Cycle Transformation
Cathy Smith is a leader of Nordic’s revenue cycle transformation practice. She served as managing director of The Claro Group’s revenue cycle transformation practice (now part of Nordic) since 2011. With over 25 years of healthcare experience, Cathy is a nationally-recognized expert in the areas of healthcare operational and financial management, patient financial services, and informational technology.
She has dedicated the last 15+ years to management consulting in various areas of healthcare operations. She has broad experience across the healthcare spectrum and a deep understanding of the requirements for effective change within healthcare organizations. Cathy has experience developing solutions across the revenue cycle continuum. She’s led broad engagements delivering tens of millions of dollars of annual benefit to clients and developed models to measure net revenue benefit and cost reductions. She authored and annually updated the HFMA coaching course for the national Fellow certification for over 10 years. She also taught the coaching course at the HFMA Annual National Institute for several years.
Cathy has served as a healthcare auditor where she performed financial, operational and compliance audits. She also led the business operations for a large academic health system, where she also guided the development, testing and implementation of the patient business services software for the health system which covered acute care, physician/clinic services and sub-acute care services.
Cathy has served as managing director for another large consulting firm and consulted for Arthur Andersen where she helped build its west coast revenue cycle practice. She holds a master’s degree in computer science from the University of Texas.
Shannon Yasseri
Managing Director of Revenue Cycle Transformation
Shannon is a leader of the revenue cycle transformation practice and provides executive project oversight. She served as a managing director with The Claro Group’s revenue cycle transformation practice (now a part of Nordic) since 2011. Shannon has nearly 20 years of healthcare experience and has provided management consulting services primarily focusing on revenue cycle operations to improve hospital and health systems’ financial performance, including both net revenue realization and cost reduction efforts.
Shannon’s expertise spans across the revenue continuum where she has helped organizations of all sizes ranging from sole-community providers to some of the country’s largest integrated health systems including small physician practices to large multi-specialty medical groups. Prior to joining The Claro Group, Shannon was a senior director at a large national healthcare consulting firm.
Lorin Martin
Director of Revenue Cycle Transformation
Lorin has over 17 years of experience leading revenue cycle transformation both as a member of a consulting firm and from within a healthcare system. He joined The Claro Group revenue cycle practice (now a part of Nordic) in 2012 and serves as director. Throughout his career, Lorin has worked with large academic medical centers, multi-facility health systems, community hospitals, and physician practices to drive millions of dollars in net revenue improvements and achieve significant operational efficiencies. He has worked with over 70 hospitals and health systems across the U.S.
Prior to joining The Claro Group, Lorin worked at a 36-hospital health system where he served as a leader to drive revenue cycle standardization and financial/clinical integration. Before that, Lorin was a leader within Wellspring Partners and Stockamp & Associates (part of Huron Consulting Group) where he led many comprehensive revenue cycle engagements and initiatives across the country.
Andy Mueller
Director of Operations
Andy joined Nordic’s Managed Services division in January of 2018 as director of operations. With a background in process engineering, he plays a key role in designing the processes, metrics, and management systems for efficient growth in the division.
Prior to Nordic, Andy spent the previous 14 years with Motorola, most recently as the senior manager of North America Business Operations for the business and consumer lines of radio products. At Motorola, he worked in a variety of operations, supply chain, and leadership roles where he collaborated across Motorola to design, launch, fulfill, and improve upon industry leading hardware, software, and service product offerings.
A Madison native, Andy earned his bachelor’s degree in engineering from UW-Madison and his MBA from Northwestern. He is a Six Sigma Black Belt in process development/improvement. He and his wife, Anja, live in Madison with their two young sons and two dogs.